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“It's all about the people” 5 of 5 stars
Review of Eratap Beach Resort

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Eratap Beach Resort
PO Box 3037 | Efate Island, Port Vila, Efate, Vanuatu   |  
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Hotel amenities
Ranked #1 of 43 hotels in Port Vila
Sydney
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“It's all about the people”
5 of 5 stars Reviewed January 14, 2012

We just returned from 10 nights at Eratap with our three kids, aged 12, 8 and 6. It lives up to the hype.

Eratap only allows children during certain times of the year, and it's not set up as a Fiji-type "family resort". But don't get me wrong, that's meant as a compliment, and we had a GREAT time. We wanted a very simple holiday, away from all the madness, noise, choices, etc of big city life. That's exactly what we got.

Beautiful coral reefs, bath warm ocean water, stunning views, perfect weather, wonderful food . . . and most of all faultless staff who constantly went go out of their way to look after us (Pascale, Robert, Mac, and all the wonderful ladies who served our meals). It's a testament to Eratap that service remained excellent even when the owners were away for their own holiday in Australia.

Our jaded city kids really had their eyes opened when Mac took us for a tour of his local village (his dad is the chief). They loved the kids activity put on each day: local weapon making, snorkelling, kids spa treatments, etc.

I always try to be balanced but it's hard to fault Eratap. If I was forced to come up with negatives I would only voice a couple of questions/concerns for the future:

1. Given the challenges of Vanuatu's climate and a beach-side location, will the resort's facilities remain 5-star? Eratap is only ~4 years old but already the beginnings of wear and tear are evident. Hopefully the owners will be willing to continue or even increase their maintenance and in time start a program of rolling villa renovations to ensure it doesn't become tired.

2. Another less up-market resort is about to open near Eratap (across the lagoon). Hopefully this won't impact the wonderful sense of isolation at Eratap and the feeling that you are sharing the area with the locals from the village.

Room Tip: All villas are great. Personally I would avoid number 1 because it is closest to the main building...
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Stayed January 2012, traveled with family
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPVan, Owner at Eratap Beach Resort, responded to this review, January 17, 2012
Dear Npvpositive,

Thank you for taking the time to post your review and we are all so glad you and your family enjoyed your time at Eratap. The staff at Eratap work so hard to make the resort a consistently special place to stay and so it’s always great for them to receive such positive feedback. I am extremely proud of them all.

For other readers of this review I’d like to comment on the two points raised by this reviewer to help allay any concerns future guests might have. Firstly, in regards to our maintenance I can assure you that as an owner we definitely won’t be letting the harsh environment or our very high occupancy slowly degrade the wonderful product we have worked so hard to create. We have always placed a very high priority on maintenance because we know how critical it is to keep the resort in top shape. We are about to commence our normal low season maintenance period in which all villas will be re done. We are also closing the whole resort for 2 weeks in February to work on the restaurant and pool areas and to ensure the resort is in excellent condition for what is looking like a big year ahead. Our new maintenance manager Shannon is flat out in preparation!

In regards to the other resort that has opened in the Eratap region it should be pointed out that this resort is also small (7 cabins I think) and is 3 km away from our resort. This resort cannot be seen from our resort and there has been no impact at all on our tranquility and feeling of remoteness. There is no doubt that in time the region of Eratap will gradually attract other developments – it is only natural given its beauty – but I reckon we are pretty safe for another decade.

Best regards
Tony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Thai first
  • Any
English first
Sydney
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 11, 2012

It's pretty hard for even the most curmudgeonly person in the world to fault this place, from the time that Robert -the resident airport/town greeter -bounds up to you with a broad, open smile and says "Welcome to Eratap!" What he means is that you might still be in Port Vila but the Eratap experience - for that's what it is - has begun.

Robert takes you along a dusty, potholed road, proudly points out the peninsular he grew up on, tells you its story and voila, there it is - a pristine complex along a pristine beach that's the site of one of the most enjoyable travel experiences we've ever had. Welcome drink in hand, we sat down with assistant manager Pascale and got the full drum on Eratap - a thorough briefing that our other Vanuatu destination, Ratua Island, would do well to emulate ( see separate review on the frustrations of having to play detective on holiday).

The pluses:

The bungalows are fabulous - spacious, well appointed, shielded from the tropical heat by both air conditioning and overhead fans and with enough room around them to give you a sense of being on your own beach, not some crowded resort. We loved the outdoor shower for washing off the salt and sand and the brilliant "nakamel" out front, where you can soak in the idyllic scene from your own little mini hut, protected from the blistering sun. Seriously, if you can't feel chilled out here, you no longer have a pulse.

Mealtimes are a special treat, a parade of culinary delights that aren't just tasty but are generous to a fault. They have a meal plan at Eratap that gives you the run of the menu at lunch and dinner. But take our advice. You simply can't eat that much and we found ourselves having only mains and the odd desert. So simply order a la carte to save both money and your waistline. Other resorts ask you to stipulate whether you're taking the meal plan in advance but not Eratap. We really appreciated being told by Pascale that we could make up our minds as we went along. And how about this? A resort with a lunchtime that stretches from 12 until 5.00pm? How many times have you had to clock watch while you're at the beach or snorkeling, worrying about when lunch will end? Not at Eratap.

The minuses: Honestly? None. I had a tough steak on the first day and the lovely New Zealand chef seemed mortified, immediately took it away and cooked a replacement. We went to a bigger of the two "castaway islands" and bad weather had left it strewn with coral and rubbish. Straight away, Pascale organised an alternative trip to the smaller "castaway island", which was perfect.

So many things about Eratap are terrific, like the brilliant swimming pool where we ploughed through the water each morning trying the shed our extra kilos. But as usual in Vanuatu, it's the staff who really make the place - most of them drawn from the nearby village, proud of their heritage and the resort that the Australian owners, Tony and Louisa, have built on their land. We found them unstintingly friendly and keen to make our stay as enjoyable as possible. But it's clearly a team effort at Eratap from super friendly Tony down.

We were lucky enough to be there on New Year's eve, with fireworks and an incredible troupe of fire dancers/ fire eaters made up of people who were once unemployed. It was a great place to see in 2012, in a resort that thoroughly deserves the many compliments it gets on these pages and lots of repeat business, judging from the happy customers we met. We'll certainly be back if we can, that's for sure.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 7, 2011

My wife and I needed a break. Eratap was just the thing.

Our days went something like this: wake up - have beautiful breakfast at their lovely restaurant, snorkel, dip in the plunge pool (a perk of Villa 12), read a chapter of your book, go to lunch, snooze, kayak to an island, plunge pool, snorkel, dinner then watch a dvd before bed.

The restaurant is great. Better than anything we found in town. The resort itself is beautiful: perched on a peninsula with jungle behind it and white sandy beaches and coral reef around it. The villas are beautiful: comfy bed, A/C (although the fans were sufficient) and a TV for DVD viewings (the resort has an extensive collection).

The snorkelling is the best I have ever done. Ever. A million of the most impossibly coloured fish, coral of all shapes and colours too - a veritable marine garden of eden.

The people are smiley and accommodating. Tony and Louisa are really lovely people and that makes them great hosts.

Now, it is not cheap. That being said, I do not regret parting with even one cent of that bill.

We were only there for 4 days... but it was exactly what the doctor ordered.

Room Tip: All villas are lovely. Villa 8 is enormous. Vilas 12 and 11 are very private.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2011

My partner and I stayed at Eratap Resort in Vanuatu and thought it was amazing! Would recommend this resort for couples!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cronulla, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 24, 2011

We have just returned from 1 week at the BEAUTIFUL Eratap Resort.We experienced staff who are committed to ensuring that everything possible is done to ensure you relax and go out of there way to please you. This place is so special it is difficult these days to find a place that adheres to such high standards of proffessionalism & service whilst being friendly, the fact that the people here manage to do so with a sense of genuine concern & pride to provide for your every need is truly staggering.
Our Villa was beautiful and spacious and right on the beach with stunning fresh flowers in the entry, the bathroom was well appointed, but I must admit we LOVED the outdoor shower.
A beautiful romantic dinner on the beach is a must.
We had no problem with the food, Candice the chef made sure everything was to your liking, and the Lobster with garlic butter ...divine .
And the breakfast's were fantastic.
The fresh coconut's great, Mac at just a mere suggestion of saying how much you enjoyed them would climb up a tree to get you one, delicious and you don't get any fresher.
I could go on & on but this is a place you really need to experience for yourself,
Eratap is relaxing, beautiful, friendly, and just an ideal getaway with everything taken care of for you so relaxing is the main prioty.
I can't thank Louisa, Tony, Pascalle ,Mary (your beautiful smile & friendly personality), and all the staff.
Thanks for a wondeful holiday.
( we have booked for next year already)

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 23, 2011

This resort matched the photos and descriptions that you see and read in advertising - friendly, clean, idyllic location. We would return in an instant. Being a little off the well beaten path is fantastic. The pot holed access road did not detract from the experience, although I could see that it might for some. Food is good but not great and expect to pay Aussie prices.

Room Tip: Villa 10 was great.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 20, 2011

Wow... am struggeling to describe.. …paradise? Amazing? Relaxing? Beautiful? Relaxing? If my mind could conjure up all the things that make for a relaxing holiday and then condense them into one place it would be Eratap. This resort is just bliss. Im smiling as Im thinking about it. The villas are exquisite. The private lunge pool was a nice touch, as is the outdoor shower, little beach out front, day bed in the gazebo, 4 x sun lounges (2 in shade, 2 on beach). Day Spa was nice too. Perfect located for best ever honeymoon. The fact you can snorkel straight from the beach made it a daily occurrence. We stayed in villa 11 and you could swim diagonally from the point to the drop off (about 50 meters) to see some incredible nemo fish, blue damsels, zillion star fish, and loads of other fish. The meals are all amazing too. The chef, Candy, is world class. I took a fancy to the prawn and scallop salad as it is just delicious as was the fresh lime juice made by Walter. He makes a mighty fine coffee too (this is no small achievement as Im a soy drinker)
The locals are very proud of their country and will stand shoulders back with their chests out when talking about their netball stadiums and soccer fields. Our guide Robert was bursting to show us his village. This was one of my favourite outings during our stay and is a must do for any traveller to Eratap.
Pascalle did a fabulous job of organising a day trip for us around the island. This is also recommended. We swam with turtles and got up close to some coconut crabs (please refrain from ordering these at restaurants as they are endangered), managed to have a mud bath at the hot springs and then have another swim at a blue lagoon (yes, its blue) (very clear and very blue)
There is so much more to say, yet will leave it for my adorable husband to write in his review. Love to all at Eratap and thank you for everything, we will return.

Room Tip: they are all nice
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eratap Beach Resort

Address: PO Box 3037 | Efate Island, Port Vila, Efate, Vanuatu
Phone Number:
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Port Vila
#1 Family Hotel in Port Vila
#1 Spa Hotel in Port Vila
#1 On the Beach Hotel in Port Vila
#1 Romantic Hotel in Port Vila
Also Known As:
Eratap Beach Hotel Port Vila
Eratap Beach Port Vila
Eratap Beach Resort Vanuatu/Port Vila

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