The staff in this resort hotel are among the most helpful, welcoming and friendly I have encountered. For each and every one of them it felt like they were welcoming me into their own home and had a keen interest in making sure I enjoyed my stay. This was not done in an obtrusive way - if you wanted to blend into the background and be left in peace this was also possible.
It is one of the few hotels in Palau that has beach front access which is what attracted me to it. It is a lovely little beach with crystal clear water and, as it is west facing, you get to witness amazing sunsets. In fact sunset was probably the busiest time on the beach as everyone came back from their day's exploits to enjoy the setting sun.
Other reviewers speak about price, and it has to be said, it isn't cheap and you will get more for your money elsewhere in the world (and less in some places!) but you have to remember the remoteness of these islands and all the restrictions they have imposed on themselves in order to preserve this little corner of paradise.
I ate breakfast and a dinner in the restaurant. The food was fresh, tasty and well presented.
On the evenings where I wanted to eat elsewhere the concierge willingly made the reservations and arranged for that restaurant to come and collect me.
The location was fine for me as I was either fine to spend a day on the beach or had arranged day trips where the tour company picked me up either from the resort's jetty or by car. Some people may prefer staying closer to town.
I had a late flight. On request, the staff made facilities available to me to shower in the evening and, of course, store my luggage for most of the day.
I did encounter a couple of issues, not of the hotel's making, but found the staff to be very helpful and accommodating in resolving these issues.