Our group of 4 spent 10 days at Palau Pacific Resort at the beginning of April. Everyone went with different ideas of what they wanted from our stay, and everyone had a fantastic time.
Our airport transfer was great (included in the platinum package) and we learned a lot about the area and things to do from our driver.
When we arrived at the resort the driver had our room keys and took us and our bags straight to our rooms, without us having to go to the front desk or check in. A small thing, but so nice not to have to wait to check in after such a long travel day.
I found the food to be good and not too expensive, especially compared to other resorts we have been to in the Caribbean and Mexico. It wasn't cheap, but was a little less than I was expecting.
There were more than enough choices in food to satisfy nearly everyone, including people with dietary restrictions and food allergies.
Here are a few food tips if you go:
-Many restaurants in town will send a car to pick you up for free (and return you to the resort after you eat) so you don't have to pay for a taxi.
-The breakfast buffet has a very large selection, and eating a large breakfast (or late bfast) can help save money on lunch. (daily breakfast is included in the platinum package, along with discounts on all food and drinks)
-If you want to get away from the Terrace restaurant and buffet, the indoor restaurant right next door was practically empty every night, had AC, and we had great service at dinner there. The dishes were very good, and cost less than the buffet.
-A taxi to town is about $7, so not too much if you want to try another restaurant.
Everyone in our group was very satisfied with the food variety and quality.
My big reason for going (besides the obvious beauty of the island and great location) was to dive, and it did not disappoint. We used the Splash dive shop at the PPR property and were very happy with them. The boats were not overcrowded, all of the boats were covered (VERY important for visitors not used to the intense sun there) and the staff was great. Diving can be quite subjective, but I thought they did a great job of balancing dives and sites considering that some days we had people on their very first dive ever up to very experienced divers. I don't know if I can post a link, but I have some clips from our dives here: https://vimeo.com/user10937980/videos
I also found the diving to be fairly priced, not cheap also not outrageous. The cost of the diving also included a choice of lunch (you could pick what you wanted from a pretty large menu) and of course cold water. I also really appreciated the wet storage areas (that are locked up at night) where you can store your gear. No trekking wet gear back and forth to your room every day! I have seen this a few other places, but not as many as I would like.
I will say that many of the best sites are a 30-45 min boat ride from the resort, but with the view of the beautiful islands every day I didn't mind.
My wife, who does not dive, had a fantastic time snorkeling, spending time at the beach, and at the spa.
Although not directly related to the resort, I wanted to mention some activities we did while there in case it helps someone.
There are many brochures in the lobby for activities, and there is a concierge who can help with booking. We used a local tour company to go on a WWII tour of Peleliu Island. It was a great tour for history buffs, and quite humbling to see and hear the sacrifice made by all involved.
When we were on the WWII tour, we saw one of the group tours heading for Jellyfish Lake that was loaded with people. It is a popular tour, and AMAZING. With the help of the concierge at PPR we were able to book a private tour with a local guide named "Mr. Henry". It was only a little more that the regular tour and worth every single penny we paid, it was one of the highlights of our trip. To be clear, the private tour does not mean that we had Jellyfish Lake to ourselves, it just means that we were the only people on the boat and got to pick what we wanted to do and when we wanted to do it. I cannot stress enough how great this was. We got an early start and made it to Jellyfish Lake before most of the other tours so we practically had the place to ourselves. The big boats were arriving just as we were leaving, so we avoided the flood of people. After that we went to 4 other unbelievable snorkeling spots. Lunch was also included on a stunning beach on a little island. I highly recommend it unless I am there, in that case please leave Mr. Henry for me :)
If my video link above works, there is also a short video of Jellyfish Lake.
Overall, the staff was great and the service was generally excellent. The staff were very friendly and helpful. Not long into our trip many of the staff knew us and called us by name.
There were some things that could have been better, but nothing that would keep us from returning. I found the room to be too hot for my comfort. The AC in the rooms only has a low/high switch for the fan (but no way to adjust temperature) and the high setting was wimpy. It took me a few nights to adjust to it because I was just not used to the heat there. We had a problem with our billing part way through the trip. Nothing too serious, and once we pointed it out to the staff it was fixed immediately and correctly. The platinum package (which we got a lot of use out of and was a good deal for us) could be better. You get a little card you have to carry with you everywhere to prove you have the platinum package. It was cumbersome to have to ask for a discount every time (especially since it is not a freebie as you are paying for it). They should add the discount on the room bill when you check out, instead of inconveniencing the customers who are paying extra for their top option.
It can be tough to make everyone in a group happy, but PPR really delivered for us. Everyone had an amazing time, and everyone agreed that they would go back in a heartbeat. I would give PPR a solid 4.5 stars, but considering how happy everyone was (and we are still talking about the trip 2 months later), I had to give it a 5.
Pros: Staff, service, diving, spa, food, lots of activities
Cons: hot room at night, platinum discount card inconvenient, and a little trouble getting the benefits from it
We had an ocean front room. I agree with some of the other reviewer that all of the rooms were good...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.