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“Hilton Hotel Noumea, New Caledonia” 4 of 5 stars
Review of Hilton Noumea La Promenade Residences

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Hilton Noumea La Promenade Residences
4.0 of 5 Hotel   |   109 Promenade Roger Laroque | Anse Vata, Noumea, Grand Terre 98807, New Caledonia (Formerly Residence Hoteliere la Promenade)   |  
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Ranked #3 of 23 Hotels in Noumea
Richards Bay, South Africa
1 review
“Hilton Hotel Noumea, New Caledonia”
4 of 5 stars Reviewed March 24, 2014

The Hilton Hotel is situated in an excelent position, close to a shopping experience and restuarants with a perfect view overlooking the beach where there are lots of water activities you can partake in. The night life is also good with entertainment around. No trasport require for this stay as everything is in walking distance. A pleasurable and relaxing stay.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadège B, ROOM DIVISION MANAGER at Hilton Noumea La Promenade Residences, responded to this review, April 21, 2014
Bonjour,

Just wanted to thank you for your recent stay here at Hilton Noumea La Promenade Residences. So glad you were able to experience our warm Hilton hospitality and we look forward to seeing you soon.

Regards

NADEGE BOCKSTAELE
ROOM DIVISION MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    51
    71
    14
    7
    1
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45
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4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2014

A friend and I stayed in a two bedroom apartment on level 2 (the 3rd floor) in the middle (Banyan) block. We loved our stay. The views were sensational, and the rooms were modern and clean. Having a kitchen was a big bonus as eating out at Anse Vata is expensive. We were able to buy fresh food at the local markets and cook in the room. The reception staff spoke excellent English and they were extremely helpful. I couldn't have been more happy with our choice of staying here.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 21, 2014

My husband and I stayed for three nights at the Hilton La Promenade on a recent trip to Noumea. The first two nights were in a beautiful room on the 7th floor with very tasteful furnishings and extras. Views were beautiful from the balcony. Excellent position for restaurants and walks along the promenade.
The last night, four days later was in a different block and the room and furnishings were much more worn (very old and pulled rough bath robes, outdoor loungers broken)
As said by a previous reviewer, the staff in the LeTerrasse Restaurant seemed quite put out that we were there, and very disinterested at breakfast time.
Something that quite annoyed us were the very loud and unruly children that were allowed to have free reign around the pool. Perhaps the management could have spoken to the parents in attendance. Even on the 7th floor this was very unpleasant whilst we were trying to relax on the balcony.
Unfortunately on check out we had a very unpleasant experience - instead of charging our account AU$250 for one night we were charged $2,500 and then another $2,500 when they attempted to credit our card with the error. A bottle of wine left in our room was a nice gesture, but not really enough to diffuse the anguish caused to my husband over this.
Still, 2 1/2 weeks later we are still waiting to have this matter resolved.

Room Tip: Higher rooms on south side seem much better
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst
Top Contributor
150 reviews 150 reviews
50 hotel reviews
Reviews in 61 cities Reviews in 61 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed March 2, 2014

We had a lovely stay in a studio apartment. Just perfect with all the inclusions you could need. A balcony that overlooked the park and ocean view. Breakfast was boring - the staff looked and acted like they would rather be anywhere else than at work. The reception staff were excellent and very helpful. The cleaning staff were very friendly and did a great job. It was only a short walk to a small supermarket with just about anything you may need, a short walk to a lovely sandy beach and even shorter walk to places to dine.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noumea, New Caledonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2014

I have a nice room with my husband for my birthday, the room is modern ,we have an apertiser on the balcony, just a relaxe week end, thanks to the receptionist, i would recommend this hotel to my friend.

Room Tip: One bedroom suite is very nice
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Top Contributor
61 reviews 61 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 13, 2014

I think the hotel must have the best location in Anse Vata, with the beach and the sea just over the road, the grass in front, and all the restaurants and bars all around. We stayed in a few rooms over the course of our trip to New Caledonia, and all were nice. The lower floors look out over the gardens with lots of greenery, the higher ones have stunning views across the bay to the islands. Some lovely sunrises and sunsets sat on the balcony! Rooms have a decent amount of space, and the kitchen was fine for the few meals we didn't opt to have out in the nearby restaurants. Nice big TV and sofa too.

If you look at photos of the hotel, you'll see the pool is tiny, and it really is. However, that isn't an issue, as you really want to be in the sea, and it's 2 minutes walk from the hotel to beach. Water is stunning, much better than a pool!

We had a minor problem on our first day, and ended up getting to know a lot of the staff from that. For everyone else, they seemed very friendly. For us, they were amazing! Always saying hello, offering us advice, helping us out, having a chat, just great.

If you're used to normal Hiltons, this will feel a little different. Breakfast is in the restaurant on the 1st floor, which the hotel pays, and so you only get the brand minimum. It's fine, but only that, and no where near as good as some Hiltons out there. On the other hand, you get a big room with a lounge and kitchen, bigger than suites in many places, so it comes out in the wash!

If you're going to be in Noumea, this is a great hotel to go for, in a great spot, with great views. Not perfect, but for Noumea it's pretty close!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadège B, Room Division Manager at Hilton Noumea La Promenade Residences, responded to this review, February 21, 2014
Warm 'Bonjour' from Noumea,

Thank you for your review. I am pleased to hear you enjoyed your stay and will let all our team members know that they contributed to your enjoyment.

As part of a Residence, We do not dispose over an Executive Lounge. As Hilton HHonors policy we should offer a continental breakfast to our Gold and Diamond members but to meet their needs, we now offer the buffet breakfast. We have alrady positve feddbacks from our loyal guests.

We hope to see you again soon.

Regards

Nadège / Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laung Prabang
Contributor
15 reviews 15 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 24, 2014 via mobile

My wife and I spent a week here for our honeymoon. The location is perfect, the rooms enormous and comfortable, (although the living room furniture could be better) and by far its greatest asset is its staff.

My wife speaks some French and I none. The staff were informative, friendly, humorous and very accommodating of my absence of language. They arranged our car hire, gave directions and did all but go to the shops for us. The apartment style rooms allowed us to self cater to the extent we wished and could not have been better.

Not the cheapest hotel but very competitive and comparable. Great value and sitting on the balcony watching the sun set over the Pacific with a cold No 1 is adorable

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadège B, Room Division Manager at Hilton Noumea La Promenade Residences, responded to this review, February 12, 2014
Bonjour,

Thank you for your nice review. I am pleased to hear you enjoyed your stay and will let the team know that they contributed to your enjoyment. We hope to see you again soon.

Regards

Nadège B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Noumea La Promenade Residences

Address: 109 Promenade Roger Laroque | Anse Vata, Noumea, Grand Terre 98807, New Caledonia (Formerly Residence Hoteliere la Promenade)
Phone Number:
Location: New Caledonia > Grand Terre > Noumea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Noumea
#2 Luxury Hotel in Noumea
#2 Business Hotel in Noumea
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Noumea La Promenade Residences 4*
Number of rooms: 154
Official Description (provided by the hotel):
Relax in a Pacific paradise at Hilton Noumea La Promenade Residences. The Residences are located in the heart of Noumea, New Caledonia and boast direct access to Anse Vata Beach, offering an array of exciting water activities including scuba diving, snorkeling, and sailing. Browse the Riviera-style boutiques, and discover shopping and dining in the Shopping Center located right underneath the residences. With museums, casinos, restaurants, bars and nightclubs there is something for everyone in Noumea. ... more   less 
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Also Known As:
Best Western Premier La Promenade- Noumea Hotel Noumea
Best Western Noumea
Noumea Best Western

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