-- Booking and Transfer --
Prior to booking I compared prices on a number of pages, including aggregate sites (Wotif, Booking.com etc), Wyndham’s website, and lastly the direct website of the hotel. All prices were comparable (within $100 for a week between all the sites) however for our stay the most competitive method of booking was direct through the hotel.
The online booking service allows for you to select a Transfer from the airport which was a very competitive €52, and we selected this to collect us from the airport on our arrival into Noumea.
We entered in our flight details and estimated arrival time. These were listed on our booking confirmation email, so we assumed all would be well.
When we arrived into Noumea we were distressed to find that there were no transfers waiting for us, and the general transfer bus that services Anse Vata did not have us on their list either.
After the staff at the transfer counter made a call (we assumed to the hotel – but apparently not) we were told that we definitely not on their list and would have to pay for a transfer and the hotel would reimburse us once we arrived.
When we arrived at the hotel, the counter staff apologised for not booking our transfer (it was in our booking in their system but the step of actually booking us onto the transfer had been overlooked) however were confused as to how to reimburse our transfer costs.
As we had only booked/paid for transfers one way, we asked them to simply transfer the pre-paid transfer to our return transport to the airport. This was a solution happily agreed upon.
Check-in was easy and we were given the opportunity to sign up for the Wyndham Rewards program which we did.
-- Room --
We received Room 106 – a Deluxe Room - overlooking the race track. The room was spacious and big enough for two people for a week.
The room was clean and was cleaned daily by friendly housekeeping staff. It had ample lamps and lighting, a good air-conditioner, and a TV.
For some of our stay the hotel was unable to pick up any TV stations beamed out of Australia however CNN was still available as an English language channel.
The facilities for in-room catering were good however a tea-towel wouldn’t go astray. As there is only one small dish strainer, by the time you wash up a pot, two coffee cups, two or three plates and a heap of cutlery there is no room left to have crockery drying.
After housekeeping inadvertently took our dish cloth it also took two days to get a replacement issued. Dishes you can manage washing without a cloth, but this made wiping benches etc down impossible.
The bathroom was clean, and we were provided basic amenities. It is interesting to note that the hotel provides conditioner but no shampoo. Not a big deal as we had brought our own with us, but a bit odd!
-- Hotel --
The hotel is in a good location and is maintained in good order. The staff were friendly and were happy to answer any queries that you may have for them.
They were able to give us general information about how to get around town and where to find certain things (for example, where to get a take-away pizza, and where the nearest supermarket was).
The pool was cold during our stay however this is due to both the weather, and the fact that it is hidden from the sun by the towers of the hotel. I’m sure in Summer this would be a great place to relax.
Whilst we didn’t use the revolving restaurant, we did have both dinner and drinks at the bar during our stay. The drinks were a good price during happy hour, but the food we ordered was small compared to what we were expecting, and was warm and not hot. I probably wouldn’t eat at the bar again.
We ordered some chips/frites via Room Service one night and were told that if we wanted ketchup or mayonnaise to go with it we would have to take the bowl down to the bar and squeeze some on ourselves as these weren’t able to leave the bar. This defeats the whole purpose of room service, but understand there may be only so many bottles to go around.
-- Tourist information / Concierge --
There is a lack of current tourist information available in the “concierge” area. For example, the flyers for the local Golf Driving range show 2011’s tariffs. I didn’t make it to the driving range to confirm, but would assume these prices have changed by now.
Whilst we were there we asked the staff to help us with a trip to Isle of Pines. They were happy enough to book us a taxi to meet the boat, and called to find out the times and prices for the boat, but failed to tell us that to buy tickets and board the boat you need photo identification and/or a passport.
When we arrived to buy our tickets we did not have our passports with us (we, like most travellers do, had left our passports in the hotel room safe) however thankfully had our drivers licenses with us which allowed us to buy tickets and continue with our day trip.
Another couple who were coincidently also staying at the Ramada were in line and did not have any photo ID with them so could not board and missed the boat completely. As IDP is a fairly common destination for both tourists and locals alike I would assume that staff would have known about the requirement for identification and should have conveyed it.
I would have been VERY cranky if we’d have missed the boat due to not knowing to have photo ID after we had asked the hotel to arrange the trip.
I’m not sure if the staff assumed we would have had our passport with us (it may be a common New Caledonian thing – we were asked for our Passports when changing money at the bank too) or if they didn’t know themselves and we don’t blame them for this. We found them very helpful otherwise in organising this day trip, and nothing was too much trouble.
-- Check Out --
After the dramas with the transfer from the airport initially, a few days prior to departure we checked with Hotel staff that our transfer had been booked from the hotel. It had, and would arrive at 2.15pm.
We had to check out at 11am (note that despite my signing up for Wyndham Rewards at check-in, the perk of late check-out is not offered until my membership has been processed) and the front desk staff were happy to hold our bags until the transfer came.
As 2.15 came and went, we became concerned about the transfer. The front desk staff, also confused that our transfer had not arrived, called the transfer company to be told that our flight was delayed by one hour and our transfer would arrive one hour later at 3.15pm.
We had been monitoring the flight times via various phone apps and the flight being delayed was news to us. A few phone calls by Reception staff later left them equally confused as the airport and airline also didn’t have any knowledge of the flight being delayed.
At approximately 2.35pm the hotel got an email from the transfer company with a revised schedule for our pickup. Due to only a small number of people being on the same flight that we were on, they were sending a smaller bus and as such didn’t need as much time to meet our (still on time) flight.
The transfer itself was pleasant, and we made our flight with time to spare. Everyone would have been much happier if the transfer times were accurate, and I understand that is somewhat beyond the control of the hotel.
-- Overview --
Would I stay at the Ramada again? Yes. Overall the hotel helped us to have a wonderful holiday, and we will no doubt be back when next we visit Noumea.
- Official Description (provided by the hotel):
- Hotel with international brand standards, 188 rooms all equipped with kitchen, swimming pool, sport bar, the unique revolving restaurant of New Caledonia "Le 360", 5 minutes walk from beaches, private parking with kid's club. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Plaza Noumea Hotel Noumea
- Ramada Noumea
- Noumea Ramada