Loud & very much lacking in basic customer service! Waited about 45 mins for the shuttle booked through the hotel to finally depart the airport (in spite of being told that all fellow shuttle travelers were on our same flight). Then, arrived at hotel at 1:45pm. In spite of being first in line to check in (with a very tired toddler in tow by this point), were told that room not clean yet (Wow...apparently a quick 15-min clean done precisely at check-in time!)...watched all other guests check in easily. Room nice & modern. However, at night discovered that we must actually be sandwiched between function rooms and/or a disco...was so loud (and this was at 3:00am on a Tuesday night)! Had to ask several times (reception hung up on us the first time we called) for replacement towels, as we had missed the boat on getting our room cleaned when toddler was sleeping (Apparently 'Please clean room' sign that we put out for the 5 hours prior to her sleep must have been invisible). Got locked out of our room (due to faulty lock mechanism). Took 3 trips back to reception before anyone dealt with problem effectively. Pool towels (which had to be signed out at reception...somewhere in pool area might have been too convenient) unavailable until midday (pool opened at 8am). Also needed to request a maintenance person to unclog shower drain (at least in theory) and fix tv remote on our first day. Resort is lovely & restaurant dinners (at hotel) were nice, but for us, a little bit of service would go a long way to improving the place. Still here as writing this, so hopefully things improve!!
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- Also Known As:
- Royal Tera Beach And Spa
- Royal Tera Beach Hotel Noumea