We arrived from Lae for an overnight stay just as the Australian Governor General was leaving which entailed massive security issues and we had to be rushed in through the side entrance!! We stayed in a Bacchus room which is the cheaper of the three room plans (and this was astronomically expensive). As has been said before, the decor of the hotel is superlative, the service excellent, the position overlooking the airport and the mountains/coast is superb, (and very handy for a next day flight out) food is superb. Yes it is the best hotel in POM. However, we were made to feel that we were in the 'cheap room' (outside main building and nearly in the basement with a view of the car park), - had to go to the lobby cafe to get wi-fi. And the open-plan shower flooded the entire bathroom each time as the drainage just wasn't sufficient. I mentioned it when we checked out but nothing we could do about it for an overnight stay.
If you are going to pay a fortune for a room, make sure it is main block and higher up, Check if you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your comments!
My sincere apologies for the inconvenience with the bathroom being flooded.We have had that problem fixed. Thank you for bringng to our attention.
The WIFi is available in all rooms and the guests can buy the cards from our lobby shop close to check in desk. The Lounges and other hot spots are available for free internet. Our property is spread out with three different wings and I must agree with you that you have to walk a little bit.
Our Bacchus room are much bigger and a lot of our regular guests prefer to stay in those rooms. We offer same quality of amenities and services to our guests. The inclusions may be different according to the price.
I also agree with you that when you compare the hotel room prices with the rest of world it seem a bit pricey. We know our three tier prices are very comparable for the service and quality that we provide.
Thank you once again and hope to see you in POM soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.