We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Over Priced” 2 of 5 stars
Review of Airways Hotel

Save Saved
You added Airways Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Airways Hotel
4.5 of 5 Hotel   |   Jacksons Parade | Jacksons International Airport, Port Moresby 121, Papua New Guinea   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Business Advantage
Ranked #1 of 11 hotels in Port Moresby
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Over Priced”
2 of 5 stars Reviewed January 12, 2013

The hotel is nice but suffers from poor customer appreciation and is far to expensive.
My last check in put me in a room at 5AM with not internet, no minibar, no room service and not bathtub.
It is fancy but not very user friendly.

Room Tip: Choose the east expensive room
See more room tips
  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, January 17, 2013
Hello dunnekk

Thank you for your views on your recent stay at Airways Hotel.
We have three tier of rooms. Bacchus Wing, Fountain Wing and Dakota Wing and they all different rates starting form very competative starting rate to more exclusive with 24 hour lounge service with complimentary beverages and food, FREE internet, butler service and much more.
For ALL our room catagories there is 24 hour room service, reception, concierge and security. Mini bars is not a standard in our hotel rooms and we do not advertise that however we are only too happy to serve food and beverages 24 hours through room service or set a special Mini bar on request. The Vue bar opens at 6.00am to 10.00am and our guests are welcome to have a drink there any time. Bacchus Bar remains open till very late hours of the morning often. Our amenities like the toileteries, bed linen, towels and fittings are of very high quality and grade. All rooms are with WiFi capabilities however the base rate rooms does not include free internet. I am sure that you are aware of the cost of the internet in PNG generally. I would also like to invite you to have a look at some booking website to compare our room rates with the other hotel choices in POM.
Yes you are right that some of our rooms do not have bath tubs however there are a number of room that do have bath tubs.
We leave the choice to our guests to decide which room category they like to book as each guest has a different preference.
Repeatedly our regular guests have told us that our hotel provides a top quality of service and facilities that we are proud of.

Thank you again for your comments.

Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

185 people have reviewed this hotel

Traveler rating
    88
    76
    12
    7
    2
See reviews for
7
22
21
115
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Kuwait City, Kuwait
Top Contributor
66 reviews 66 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

This hotel has an airplane theme. From all the details in the rooms to the real plane hanging I'm the backyard. The rooms are spacious, clean and well accommodated. The service is excellent so is the security. I am yearning to go back to that place again.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, January 4, 2013
Hello IAG48

It is flattering to receive such good comments from a very senior world travelled contributor like yourself. Thank you for your comments.

I am very pleased that you enjoyed your stay and are coming back. It takes commitment and care to keep the property in good shape and keep up the service. I must say our staff are always willing to please our guests and they do it from the heart.

Next time you must make some time to have a look at the hangging Dakota Plane from the inside. You can still see the runways from the cockpit.

We look forward to welcoming you back to the Airways Hotel soon.

Very Best Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 24, 2012

Stayed here during a recent layover in Port Moresby and was pleasantly surprised. Have stayed in many first class Hotels all over the world and this is right up there!!. Is expensive of course but the service is fantastic as is the food and all the facilities all 4.5 - 5 star international standards. Pool area is great as is the bar and restaurant area which has great views over the Airport and ranges. Where the hotel really impressed me however was through the architecture and interior decor which was all exceptional quality. The recreation facilities are excellent; gym is well stocked and will satisfy any traveler, there is also a tennis court and child minding facility as well.
Enjoyed a massage at Bliss Spa which is top notch and comparable to any Spa facility i have used abroad.

All in all, I enjoyed my stay here while and would definitely return.

Highly recommended!!

Room Tip: Have a drink at the Bacchus Bar in the Dakota wing of the property.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, January 2, 2013
Hello Derek 1971

Thank you for recent visit at the Airways. I am happy to know that you had a chance to visit most of our facilities.
Generally guests who only book through on line do not know the extent of the beauty, services and the class of our hotel. We are not part of a chain hotel and sometimes the guests prefer to go with a chain hotel with what they are confortable with and I can understand that fully. The hotel has been here for the past 25 years and has grown from Bacchus Wing to Dakota Wing under the same owners. They invest back in the property to keep it fresh and also in staff trainning so our guests can enjoy the facilities and services. Thats is why we are the best Hotel in PNG, Leading hotel in Australasia and the World according to the Worl Travel Awards for 2012.

Thank you for your kind comment sand We look forward to welcoming you back to the Airways soon.

Happy New Year!

With Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 21, 2012

One night of passion and good times .... as long as you don't mind lights out at 9pm.

Fabulous decor and attention to detail. A great hotel in Port Moresby and world class. Yet, it is a shame that guests cannot enjoy a game of billiards or a drink after the restaurant closes. At least the beds are nice .... so we didn't mind the relatively un-adventurous end to our night of hijinks. We had an early start anyway, so it was great to get a good night's sleep.

Not recommended if you are looking for a nightcap or an a.m.-to-bed adventure. Otherwise, a beautiful hotel. Big thumbs up to decorating and interior design.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, January 2, 2013
Hello Anita

Thank you for choosing Airways Hotel for your recent stay and your comments.
As you may have noticed the 4 Lounges in Dakota Wing and Fountain Wing are open 24 hours with Butlers in attendance. The Havanaba closes at 12 Mid night.

Yes you are right this is not a place for late night caps etc. Perhaps on your next visit I can recommned our sister hotel's night club which is the best in town and opens till very late.

Once again thank you and we look forward for your custom on your next visit to POM.

Happy New Year!

With Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2012

this place is a little paradise in somewhat troubled country I cannot emphasise how impressed we were. the food was fantastic the staff were friendly and helpful the rooms are large and modern the only thing I could pick was the AirCon was a bit noisy I know when I go back to PNG that is where I will be staying.

Room Tip: all rooms seem to be well above average
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, January 2, 2013
Hello Razor796

Thank you choosing Airways Hotel for your recent stay and your positive comments on our food, room and facilities. I am please to hear that you had a pleasant stay.
Your comments on the Aircondition have been taken on board and now been rectified.

Thank you once again and we look forward to welcoming you to the Airways Hotel on your next visit.

Happy New Year!!

With Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu Island, Philippines
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 1, 2012

This place is a welcome oasis when in Port Moresby. Stayed in a Dakota Jnr Suite (still unclear why it's called a suite) which is your typical bog-standard hotel room. About 4-star in terms of room facilities. Very limited selection of TV channels and the room WiFi internet is patchy and slow. although this is pretty normal in PNG. The internet connection seems to improve considerably when in the main restaurant.

Where the hotel really shines though is in the architecture and grounds. Overlooking the airport, it is easy to spend time in the restaurant dreaming about far away places while watching planes come and go. The food is in abundance and generally up to 4 -> 5 star international standards. In particular I would recommend KC Deli.

Also of particular note and quality is the live entertainment. I stayed at the hotel for 2 weeks and during this time enjoyed 2 live acts, both fronted by extremely talented females singers. The choice and decision by the hotel to put on live performances in this way is excellent and made me want to spend more time in the restaurant.

Make sure if you stay, that you try the Bacchus Bar over in the Dakota wing of the property. You might be surprised who you bump into while there!

The gym and tennis courts are also of a high standard and will satisfy any overseas traveler for variety of equipment.

All in all, I enjoyed my stay here while on business in Port Moresby and would definitely recommend this property if you are planning on doing the same.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, December 31, 2012
Hello Duge

Thank you for your custom and your comments. I am pleased to know that you enjoyed your stay at the Airways and give your recommendation to future travellers.

Our apologies that our junior suite did not please you. The bedroom. lounge room and the study area are designed to give our guests the freedom to work from their room should they wish to do so. We have further looked into our speed of WiFi and now confident that it is at appropirate level. As you may that we now have free internet in our Fountain and Dakota wing lounges 24 hours. Thnak you for pointing this out to us.

The HAVABA. bar in Bacchus is been there since day one(25 years) and till today liked by all our guests. Its gives you you a very warm and friendly feeling. We are certainly very proud of it.

We wish you a very Happy New Year and look forward to your visit next time you are in POM.

Best Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 22, 2012

Unusually for a restaurant with a superb view (over the airport to the hills beyond) this establishment also has excellent food. It is something of an oasis in Port Moresby, well worth visiting. Shops in the hotel complex offer good quality local products at reasonable prices. If you have spent too much money already on accommodation and food this is the only place I have come across offering attractively painted PNG fridge magnets!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sushil G, General Manager at Airways Hotel, responded to this review, December 31, 2012
Hello Tandemflye
Thank you for your comments. Its always very satisfying to know that our guests enjoy our facilities and food and take the time to write to us.
Our pricing is resonable when you compare the services, facilities, location, safety and quality.
As you may know that we have three wings in the hotel and they all have different pricing structure. We now have free internet in our lounges for our Fountain and Dakota wing room guests.
Once again thank you and we wish you you a very Happy New Year.
We look forward to welcoming you again to the Airways.

With Regards
Sushil Gordon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Airways Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Airways Hotel

Address: Jacksons Parade | Jacksons International Airport, Port Moresby 121, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 hotels in Port Moresby
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Airways Hotel 4.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Tingo, BookingOdigeoWL, Agoda, Expedia and Venere so you can book your Airways Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Airways Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.