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“terrible, rip-off, poor service” 1 of 5 stars
Review of Crowne Plaza Port Moresby

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Crowne Plaza Port Moresby
4.0 of 5 Hotel   |   Cnr Hunter & Douglas St, Port Moresby, Papua New Guinea   |  
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Ranked #7 of 11 hotels in Port Moresby
brisbane
1 review
7 helpful votes 7 helpful votes
“terrible, rip-off, poor service”
1 of 5 stars Reviewed November 21, 2007

I am a regular traveller to Port Moresby and the Crowne is going down hill in terms of service very fast. The airport pickup is not reliable (getting from the airport to the hotel in Port Moresby is difficult at best and is a crucial feature of a hotel stay - the "courtesy bus" was no courtesy that was for sure !). Upon arrival the booking was stuffed up AGAIN (despite having booked the hotel two weeks in advance, checked the day before by email and had a written confirmation!!!). Finally got into a room, TV didn't work, phone didn't work (had to call them on my mobile to come up to the room to fix things). Took them one hour (and two more calls) before somebody finally came. Room service took one hour to bring a plate of french fries. No wake up call was received in the morning of my departure after having been booked the night before, and the breakfast order was not delivered correctly. Now, I know from previous experience that you need to make "allowance" for service in PNG, and you can't really blame the staff I suppose as they aren't well paid or trained. But considering the amount of money you pay for a room (K650 per night!!!) the management wants to wake up and do something about their abysmal performance.

Don't ever stay at the Crowne (the Airways Hotel near the airport is much better although it is a 15-20 minute drive into the business district - I will be staying here from now on and hiring a car for the day - the total cost will not be that different despite the car hire).

Very disappointing, even for Port Moresby's low standards.

  • Liked — nothing
  • Disliked — the terrible service and lack of care by the staff
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Israel and the US
Top Contributor
134 reviews 134 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed July 31, 2007

I have been comming to this hotel for 3 years, 4 times a year, for a week each time. It seems as though the place is getting more expensive and giving less in return. Mostly the F&B has really deteriorated over the past two years. Reservations has had a lot of "scew ups" in keeping dates and rates. They pride themselves in being #1 in this godforesaken city, they are not. Airways and Lamana have them beat by a mile.

Stayed July 2007
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 12, 2007

Generally a good hotel, if in need of a refurb. Like everything in PNG, it is more expensive than it ought to be.
Worth booking a room on the "executive" floors so you can get free access to the club lounge, which has computers connected to the internet, and free drinks/snacks at 5.30pm each evening.
If you need in-room internet access and you have a wifi-enabled laptop with you, the reception desk sells "Airspot" wi-fi access airtime. Again, it's expensive but I found it worked well enough.
One criticism I would make: I found that some of the rooms have a lingering bad odour - perhaps caused by guests using buai (betel nut, which is widely chewed in PNG) or eating durian? The balcony windows have all been locked shut, so you can't let in any fresh air. The management ought to do something about this.

  • Liked — Front desk staff generally v keen to help
  • Disliked — Lingering bad smells in both the rooms I stayed in
  • Stayed July 2007, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duck Key, Florida
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed February 13, 2007

I've stayed at the Crowne Plaza on several occasions, and always found the staff to be very friendly and helpful in every respect. It's the nature of the Papua Niu Guineans' to give a smile & a "You're welcome" without a second thought, and here is no exception. Rooms are quiet, spacious and clean, given the immediate environs (Port Moresby) and there is no problem with security in the area. Food is plentiful and varied in the restaurants, and again, staff are alway ready with a smile and a helping hand if needed. Shuttle service to the hotel using Intercontinental Hotels shuttle. The Holiday Inn shuttle driver is available, if the Crowne Plaza is not immediately handy at the airport coming in. I would recommend this hotel to anyone visiting POM, as I have never had any less than the full service-with-a-smile, and providing you are courteous in return, you will have no problems. A hint..PNG'eans do NOT respect displays of anger and frustration from foreign visitors.

Stayed February 2007
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2006

The Crown Plaza is the only hotel in Port Moresby worth staying at for the international business traveler. It is centrally located, the restaurant is where people meet, it is safe, and the rooms are decent and clean. The hotel is nothing fancy, rather solid.

  • Stayed April 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Port Moresby

Address: Cnr Hunter & Douglas St, Port Moresby, Papua New Guinea
Phone Number:
Location: Papua New Guinea > Papua Region > Port Moresby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 11 hotels in Port Moresby
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Port Moresby 4*
Official Description (provided by the hotel):
Experience the Crowne Plaza Port Moresby and you'll discover a different perspective on Papua New Guinea. Crowne Plaza Port Moresby is situated on a hilltop in the heart of the business district and commands panoramic views of the Coral Sea and surrounding inland areas.Conveniently located 15 minutes from Jackson's International Airport, it makes visiting Port Moresby a highly comfortable prospect for business traveller. Crowne Plaza Port Moresby's contemporary design is unique, capturing the rich vibrant essence of the indigenous culture. With superior accommodation, an Executive Club Lounge Floor, guest facilities and business services, Crowne Plaza welcomes you to a safe,secure and relaxing haven in Port Moresby. For someone who travels often for business, the Crowne Plaza Port Moresby is a welcoming oasis that sets a new standard in hotel accommodation for Papua New Guinea. ... more   less 
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Also Known As:
Crowne Plaza Port Moresby Hotel Port Moresby

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