I am a regular traveller to Port Moresby and the Crowne is going down hill in terms of service very fast. The airport pickup is not reliable (getting from the airport to the hotel in Port Moresby is difficult at best and is a crucial feature of a hotel stay - the "courtesy bus" was no courtesy that was for sure !). Upon arrival the booking was stuffed up AGAIN (despite having booked the hotel two weeks in advance, checked the day before by email and had a written confirmation!!!). Finally got into a room, TV didn't work, phone didn't work (had to call them on my mobile to come up to the room to fix things). Took them one hour (and two more calls) before somebody finally came. Room service took one hour to bring a plate of french fries. No wake up call was received in the morning of my departure after having been booked the night before, and the breakfast order was not delivered correctly. Now, I know from previous experience that you need to make "allowance" for service in PNG, and you can't really blame the staff I suppose as they aren't well paid or trained. But considering the amount of money you pay for a room (K650 per night!!!) the management wants to wake up and do something about their abysmal performance.
Don't ever stay at the Crowne (the Airways Hotel near the airport is much better although it is a 15-20 minute drive into the business district - I will be staying here from now on and hiring a car for the day - the total cost will not be that different despite the car hire).
Very disappointing, even for Port Moresby's low standards.
- Official Description (provided by the hotel):
- Experience the Crowne Plaza Port Moresby and you'll discover a different perspective on Papua New Guinea. Crowne Plaza Port Moresby is situated on a hilltop in the heart of the business district and commands panoramic views of the Coral Sea and surrounding inland areas.Conveniently located 15 minutes from Jackson's International Airport, it makes visiting Port Moresby a highly comfortable prospect for business traveller. Crowne Plaza Port Moresby's contemporary design is unique, capturing the rich vibrant essence of the indigenous culture. With superior accommodation, an Executive Club Lounge Floor, guest facilities and business services, Crowne Plaza welcomes you to a safe,secure and relaxing haven in Port Moresby. For someone who travels often for business, the Crowne Plaza Port Moresby is a welcoming oasis that sets a new standard in hotel accommodation for Papua New Guinea. ... more less
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- Also Known As:
- Crowne Plaza Port Moresby Hotel Port Moresby