The hotel itself is nice and clean. Modern looking and comfortable. Spacious in the room as well as the bathroom. Breakfast is amazing with tons of choices. Wish I could sit there all day long and have lunch and dinner there.
Service was poor. We did not get a pick up as agreed. When we called the hotel, Mr Aldofol said we can take a cab on the hotel's account so we did. On our check out, it was put onto the bill of what they charge for a proper pick up(cheaper for taxi).
As we booked only 2 nights online so we wanted to negotiate for additional night. Mr. Aldofol brought up a much lower price than what we paid and then said we CANNOT get a room with that price? so why mention? We asked what was that about and all he said were "nothing" and "impossible". He wouldn't care to even explain why he mentioned that low price but just refused to give us that price. The next day, another staff mentioned again that price and he jumped in and said "impossible".
It's just very frustrated to get a proper service with this hotel. Its more or les that they don't try hard enough. As for a 4 stars hotel, I expect the service level be a higher and better English ability.
Restaurant staffs were great though. Very pleasant and helpful. Very reliable. We had our early breakfast delivered to the room.
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