For the past three years, I have commuted to Bogota for work and have stayed at a number of suite hotels. Lugano has become my "home away from home." During this period, I have stayed at Lugano for well over 6 months, and I can state unequivocally that it is the perfect hotel for the business traveler in Bogota. The area is very safe and quiet, yet close to the financial center and the Zona G (gourmet) and near all the best shopping malls in the city. The suites are very large and modern, each with two plasma TVs, some with two baths, and a full kitchen. The included breakfast and light evening meals are superb, and the food in the restaurant is among the best I've eaten in Bogota.
But what truly distinguishes Lugano from other suite hotels in Bogota, and elsewhere, is the exceptional service, the best I've witnessed in any hotel in any country. Everyone, from the reception staff (Felipe and Diego) to the cleaning staff (especially Nancy) and the restaurant staff go out of their way to make every guest feel at home. As an example, when I needed the conference room for a week and the one downstairs was booked, they outfitted a suite to serve as a work room, without charge.
The Lugano is a truly exceptional boutique hotel that caters to the business traveler in Bogota and makes us feel at home.
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