Spent 5 nights in the Lugano Suites, and liked it very much. I've stayed in around a dozen hotels in Bogota, and after my first stay here, this is my new favorite. It's a pretty small hotel (36 rooms), and this ends up meaning that the service, which is excellent, is also very personalized. Most of the staff learned my name and preferences and didn't forget while I was there. Service was excellent. The suites were large, comfortable, and a great place for a short or a long stay. I used the gym (small, but functional) a few times, and also tried the massage service, which was very good. The breakfast was good (but not great), and the room service was timely and excellent. Wifi access was fast and worked well.
Only a few areas that could improve - the bed wasn't the most comfortable. This improved somewhat after two nights, when I remembered to request a different pillow, and that helped. A better mattress would help, though. Also, even though I was on the 7th floor, there was a lot of street noise in the early morning. Perhaps it was the acoustics caused be the surrounding buildings, as the hotel, while not on a major road, is quite close to two important and high-traffic roads. I don't know, but better, more sound-proof windows probably would help.
Great location for restaurants, as well - head over about 2 blocks to Zona G for a wide variety, or just walk down the street a block to La Despensa de Rafael, for a great meal. The hotel is also very convenient to a Carulla supermarket.
Enjoy! I intend to return.
Not sure which are best, but ask for a quiet room - probably higher up is better.
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