We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Place To Stay” 4 of 5 stars
Review of Lancaster House

Save Saved
You added Lancaster House to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Lancaster House
4.0 of 5 Hotel   |   Paralela Autonorte #106B - 28 | Salida A La Paralela # 28 Bogotá, Bogota 11001, Colombia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Tripadvisor Fans
Ranked #43 of 224 hotels in Bogota
Florida
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Good Place To Stay”
4 of 5 stars Reviewed June 21, 2013

A nice welcoming hotel at a very reasonable price. I believe all the rooms are a suite type and are good value considering you get free internet (although ts quite slow) and breakfast. The breakfast is very good and not just continental style, it comes with fresh eggs and other good things. Rooms are very clean and the staff are attentive and friendly.

Room Tip: Request (f your budget fits) one of the larger suits and one at the rear of the hotel.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, June 24, 2013
Dear Consultgp, We are glad to hear you had a comfortable stay with us and you enjoyed our suits and breakfast buffet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

440 people have reviewed this hotel

Traveler rating
    301
    94
    26
    8
    11
See reviews for
80
106
41
139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Naples, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 19, 2013

We stayed for 4 nights in August 2012. We arrived about 11:00 PM on Wednesday night, when I discovered that I had lost my wallet. I called American Express and they faxed to the hotel, the next day, guarantee of payment. The Lancaster House had no problem honoring my reservation even though I had no credit card or money, but I did have my passport. The concierge helped me out tremendously. I would estimate that 25% of the staff speak English, but this was never a problem. We had a master suite. We did not use the kitchen because we were out and about most of the time. The breakfast bar was splendid and they had a chef preparing made to order omelets. Get a room rate that includes the breakfast. The rooms were very clean. I was surprised at how quiet our room was. I could not hear any outside traffic noise. The staff was very helpful and very personable. This is a good place to stay and the staff are prepared to help in any way they can. I would stay again without any hesitation.

Room Tip: get a room rate that includes the breakfast!
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, May 20, 2013
Dear KPJ99, We are glad to hear that your stay at the hotel was pleasant and that our staff was helpful in in your stressful situation. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2013

While the Lancaster House evokes the splendor of the Art Deco Era, it offers modern conveniences. The staff was competent and did everything to make us feel at home. The food was great in both restaurants. The room was spacious and comfortable. The extras were the access keys, weekly coctail party, and the pianist (wonderful touch to any hotel).

Room Tip: Tell the receiptionist what kind of room you would like as oppose to letting them assign the room.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, May 1, 2013
Dear Mary Lou K, We are glad to learn that you enjoyed our Art Deco splendor and modern conveniences, our restaurants and most of all our service. We are certainly glad you chose us and hope to have you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 22, 2013

I really enjoyed the Art Deco art pieces in the public area of the hotel. Every public space offers art. I ate at both restaurants and enjoyed them both.

We were able to make arrangements for a driver for airport pick up and to take us to see some of the sites in Bogota. All of the staff we encounter seemed committed to excellent customer service.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, April 23, 2013
Dear Msanush, we are glad you enjoyed the art deco art in the public areas, as well as our food. We are glad you chose us and hope to see you again the next time you visit Bogota.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 16, 2013

although on their website and in the main pages for online booking they rate them as a 4 star hotel, they are far from it. The staff at reception is bad, no attitude and bad mood. I requested at least 5 times an iron to the hose keeping and to the reception and they hadnt any (for a 4 star hotel?), they promisse to have one early in the early morning but as expected they didnt had it. I had to go with a wrinkled shirt. Three times I asked for taxi service and not once was the taxi outside waiting for me, even though I ordered it with more than 10 hours in advance. The dining room offers simple food (eggs and juice) little variety. The rooms are good and gym is small but adequate for a routine exercise simle

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, April 18, 2013
Dear Jonaz, As much as we want to be the perfect hotel for everyone, we know that no hotel can be all things to all guests. Different travelers value different things. We take great pride in our service and our facilities. As you see from our comments, our guests appreciate that we simply strive to have a cozy, warm, and spotlessly clean, home away from home with a touch of Art-Deco charm, not to mention our very kind and helpful staff.
I would like to clarify to TA readers that our 4 star rating was given to us by SGS and the Colombian Ministry of Tourism. I am sorry if you were not satisfied with our breakfast buffet, which other guests are always complimenting us on. For the benefit of fellow members of TripAdvisor here is what we serve in our breakfast buffet: Fresh juices, Fresh tropical fruits, several cereals, cold cuts, cheeses, fresh breads, waffles, yogurts, eggs made any style, special of the day, hot chocolate, tea, and coffee.
We have a fleet of taxis always waiting at the entrance of the hotel, there is no waiting. If you choose to call for your own taxi service we cannot be responsible for their service or punctuality.
Finally let me assure you that we focus on the service we provide to our guests and as such we will continue to do all we can to keep our guests comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albina
1 review
5 of 5 stars Reviewed April 10, 2013

It had been at least a year since my last visit. Went back and enjoyed new decor in both restaurants, new access keys and enjoyed the weekly cocktail party. Nice to see the hotel continues to update and add services. Will certainly go back again next time in Bogota.

Room Tip: ask for a suite on the second floor with private terrace
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, April 11, 2013
Dear Dineshr649, It is with great pleasure we read your review. It is always rewarding to hear from repeat guests who appreciate the changes and upgrades we do. Thinking of our guest’s comfort is a driving force behind all of us at the hotel. We hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
5 of 5 stars Reviewed April 2, 2013

Lancaster House is a beautiful hotel with that evokes the splendor of the Art Deco era, but also offers modern conveniences. The service is excellent and the General Manager, Erick Trujillo, does everything he can to make guests feel at home. The rooms – well, suites – are well-appointed, spacious and comfortable. The restaurant serves good food and the bar area is a nice place to relax over a cocktail, especially when the pianist is playing.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaGold, Guest Relations Manager at Lancaster House, responded to this review, April 3, 2013
Dear TigreH, Thank you for the wonderful review. We are certainly pleased you chose us, and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Lancaster House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lancaster House

Address: Paralela Autonorte #106B - 28 | Salida A La Paralela # 28 Bogotá, Bogota 11001, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in Bogota
#19 Luxury Hotel in Bogota
#19 Family Hotel in Bogota
#25 Business Hotel in Bogota
#28 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lancaster House 4*
Official Description (provided by the hotel):
Lancaster House is located in the upscale neighborhood of Chico Navarra, in northern Bogota, a vibrant city with plenty to offer. Shopping Centers like Unicentro, Santa Barbara and Centro Andino, and trendy entertainment districts like Zona Rosa and Parque 93 are only within 10 minutes from us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Tingo, Hotels.com, Priceline, BookingOdigeoWL, Despegar.com, Agoda, Otel and Venere so you can book your Lancaster House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster House Hotel Bogota
Lancaster Hotel Bogota

Owners: What's your side of the story?

If you own or manage Lancaster House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.