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“Nice first stay in Bogota” 4 of 5 stars
Review of Hotel Estelar La Fontana

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Hotel Estelar La Fontana
4.0 of 5 Hotel   |   Av.127 15A-10, Bogota, Colombia   |  
Hotel amenities
Ranked #59 of 235 Hotels in Bogota
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice first stay in Bogota”
4 of 5 stars Reviewed October 15, 2013

A large and well-maintained property in a nice area of the city. The staff is friendly and very efficient. Within two hours of check-in, hotel service called to make sure everything was to my liking, and asked if I had any transportation needs. I had a two bedroom suite on the 7th floor overlooking Carrera 16, and no problem with street sounds. I was informed there is 24-hour room service, and though I did not order from the menu, my 10:00 PM request for a corkscrew was responded to within ten minutes with friendly uncorking service. There was a neat, separate kitchenette that boasted a full-size refrigerator, oven, coffee machine and microwave and ample counter and cabinet space - though I lamented the total lack of dishes, glasses or utensils - an oversight? Nice living room with comfortable couches, dining table and sideboard; the decor was fresh though a bit dark for my personal taste, but attractive overall. There are plenty of places to eat around the hotel, and a great supermarket Exito just across the street. The hotel is some distance from La Candeleria, but not a long taxi ride to El Dorado on an early afternoon with minimal traffic. All in all a great place for the money and a well-run establishment.

Room Tip: Others have said: go for a suite
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear Guest

We are pleased you enjoy your stay in The Hotel.

Thank you for review our hotel at Tripadvisor.


Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San Juan, Puerto Rico
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
195 helpful votes 195 helpful votes
5 of 5 stars Reviewed October 10, 2013

The Hotel is perfectly located in front of a couple of big shopping centers, convenient to go shopping, the price is reasonable, hard to see a small church inside the hotel within the city area,
the rooms are not big but neat and clean, all the workers are friendly, I highly recommend it .

Room Tip: choose a room with window facing the inner part of the hotel, cause the opposite side next to the st...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear Guest

We are pleased you enjoy your stay in The Hotel.


Thank you for review our hotel at Tripadvisor.
Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 28, 2013

I agree with other reviewer who mentioned that the hotel is far from the city center, but it's also located in a very nice and safe neighborhood, which for Colombia is important.
We stayed as a couple and enjoyed the room and the cousy atmosphere, the restaurant was good and the service too. I liked the fact that there was the option of having a mass and being able to visit the chapel. Like any country in South America all fruits and home made juices were good too!
I would go back

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear Guest

We are pleased you enjoy your stay in The Hotel.

Thank you for review our hotel at Tripadvisor.
Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 20, 2013

If you want to know Bogotá then don't stay at La Fontana. The hotel is too far away from the citycenter and you are too dependent on taxis. Since traffic is terrible in Bogotá it easily takes you 45 minutes to go to the city by taxi. I stayed at La Fontana in connection with a meeting there and the facilities for conferences were well functioning. But I found La Fontana an anonymous hotel just like all other business hotels in the world. During my stay I got the impression that there is too much staff hanging around - too many guards - to much surveillance - too many to serve coffee or carry your plate from the buffet to the table. Breakfast is served only until 10 (but the buffet is pretty good). Lunch and dinner buffet are somehow the same every day - and not very interesting.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear guest
Thank you for review our hotel at Tripadvisor.
Costumers like you who express their experiences and expectations help us to get opportunities for improve our products and services.

We really sorry the perception of our product, we hope you come back again and use our services.


Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 17, 2013

I have stayed here before. The hotel is beautiful inside and the service is wonderful. I arrived and the manager couldnt find my reservation at first since I had cancelled it twice. After about 10 minutes, he was able to locate it and due to the inconvenience he upgraded me to a Suite. This suite was the size of an apartment; to me that speaks volumes about a hotel. It speaks empowerment of employees and when you have this great things happen.
Extremely safe, wonderful setting, great food, great service and literally across the street from one of the most popular malls in Bogota.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear Guest

We are pleased you enjoy your stay in The Hotel.


Thank you for review our hotel at Tripadvisor.
Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Top Contributor
123 reviews 123 reviews
94 hotel reviews
Reviews in 65 cities Reviews in 65 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 7, 2013

I stayed here four nights in early September 2013. It is a bit of a drive, both from the airport and from the center of Bogota so leave yourself some time to get to/from especially at peak traffic times. Once here, it is very enclosed (compound like) with good security as well maintained grounds. The restaurant (breakfast especially) serves lots of great fruit and juice options and supper menu (a la carte) is very good too. The rooms are clean, well maintained, with in room safes, large walk-in showers and clean bedding and wood floors. The courtyard hosts a chapel that is open to public and mass is also held here. It is a very nice touch I thought. I speak almost no Spanish but there is at least several staff at any time who can help you and they all seemed very friendly

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear Guest

We are pleased you enjoy your stay in The Hotel, I hope to come back soon.

Thank you for review our hotel at Tripadvisor.
Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

It is a lovely and charming hotel, with a FIRST-RATE restaurant, but they should really train their front office staff better...
There is a problem with the front desk staff... they are not quite up to the 5-star level of this hotel!!!! When we checked in (2 persons) they said that the reservation was made for only one - I said that I would be willing to pay the difference if there was one, they quoted me a HUGE sum, when I complained they went to the manager and then decided to skip this.
Breakfast was supposed to be included, and it was - BUT on the second day they decided to charge us for it. When I complained they said it wasn't, until I said that at check-in we were told one thing, it was honored the first day, and then it changed??? Again they apologized and fixed it...
Lastly, we were supposed to have free Internet in the room. This didn't work, and when I complained they "remembered" that they were fixing some things in the hotel and maybe the Internet had been disconnected, so they gave me a cable and we connected that way.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaRomeroRuiz, General Manager at Hotel Estelar La Fontana, responded to this review, November 29, 2013
Dear guest
Thank you for review our hotel at Tripadvisor.
Costumers like you who express their experiences and expectations help us to get opportunities for improve our products and services.

I apologize for the inconvenient we may cause at the front desk; you can expect the commitment of the directors to improve strategies to avoid this kind of situations.

We would love to have the opportunity to have you as a guest again.

Sincerely

Ana Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Estelar La Fontana

Address: Av.127 15A-10, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Bogota
#27 Luxury Hotel in Bogota
#43 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Estelar La Fontana 4*
Number of rooms: 215
Official Description (provided by the hotel):
Welcome to the only hotel in Bogotá within beautiful squares and gardens. Conveniently located near Unicentro Shopping Mall, Estelar La Fontana is the symbol of the Estelar hospitality service culture. A unique architecture between open corridors and gardens with a spectacular central square is the perfect scenario for cultural events. ... more   less 
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Also Known As:
Estelar La Fontana Bogota
Estelar La Fontana Hotel

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