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“Great Staff” 4 of 5 stars
Review of GHL Hotel Capital

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GHL Hotel Capital
3.0 of 5 Hotel   |   Calle 25 B N0 69A-50, Bogota, Colombia   |  
Hotel amenities
Ranked #40 of 238 Hotels in Bogota
Certificate of Excellence 2014
Adelaide, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great Staff”
4 of 5 stars Reviewed June 30, 2014

We spent 8 days in this hotel. The staff are very friendly and willing to help. The hotel itself has great internet, room service and excellent breakfast. The rooms are large and clean with modern bathrooms. The only drawback for me was the way in which they made the bed. They don't tuck the top sheet at the feet. Had to remake bed every time after waking up with the sheet twisted around me. Overall a very nice hotel...

Room Tip: Unfortunately the biggest downside to any hotel is inconsiderate guests who slam doors at all hours...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, July 10, 2014
Good Afternoon,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.


Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
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    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Sao Paulo, SP
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 20, 2014

This is a rather simple hotel. It's well located, in10-15 minutes you can get to a little touristic area with restaurants and shops. The rooms are really big, but not necessary luxurious. It's a functional hotel for people who don't need to spend a lot of time IN it. It's clean, comfortable, and a good value for money.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 29, 2014
Good Afternoon,

Thank you for choosing our Hotel for your recent stay in Bogotá. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, your satisfaction is our priority.

best regards

Maira Alexandra Piza C
Customer Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 1, 2014

From the airport shuttle to the front desk personnel everyone was extremely friendly and customer oriented. The rooms were very spacious, clean and comfortable. This is a great hotel for the business traveler and will use this property again when traveling to Bogota. I would have no reservations recommending this property to anyone!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 6, 2014
Good Afternoon,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks

Maira Alexandra Piza
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneve
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 30, 2014

Very friendly, clean rooms a little out of fashion but good bed and spacious bath.
But could be very noisy...if you have the room on the 2nd floor giving over the main entrance and next to the gym.
Refuse the low floors and ask for back view to save the trouble.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 3, 2014
Good Morning,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks

Maira Alexandra Piza
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 1, 2014

I have to spend many nights in the year in hotels, and I have to say that this one is a big disappointment.
I like to have the option of having the room cool at night. In this hotel there is said to be air conditioning but it is useless. As has been written in other reports, they have "standalone" air conditioning units, but they just don't work– the room does not get at all cooler, no matter how long you run them.
It is made worse by the fact that these units are more noisy than the old aircon units that you used to get in cool motels in the USA 25 years ago.
Oh - and they have changed the units twice, when I complained. None of them worked. I checked with the Manager (Mayer?) and she confirmed that nothing is wrong - this is the norm for this hotel. To give her credit she did not charge for one night - which is good, I guess, but I would have preferred it if the aircon had simply worked!

Other points about the hotel:
The first room I was given was so small that there was barely 3 feet around the bed. If for some strange reason you MUST stay here, ask to SEE the room.
- The Internet service is terrible. As is often the case, the front desk staff don't understand anything about Internet and they cannot apparently help the situation at all, when you complain. If you need any online services such as Skype, forget it. The service drops out too often.
Although it is fairly new, the hotel is drab and uninspiring.
Breakfast is not espcially good.
Other restaurant meals were completely unremarkable.
On the plus side, it seemed to be clean, The hot water was hot, the front desk staff answered the phone etc - it was OK . . .
It is NOT terrible, but the poor services make it a hotel to definitely avoid.
Across the street there are two other MUCH better hotels, which i have used - my sincere advice is to go there.

Room Tip: Check the room before accepting it
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, April 28, 2014
Good Afternoon,

We thank each one of us takes the comments about our services, we understand the discomfort present in your room because the air conditioning; we currently have as high priority to make the change thereof to provide a high quality service.
We accept that we are wrong for it to work the quickest way to offer a service of high quality.



Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 17, 2014

This hotel is located approx. 10 minutes (3 km’s) for Bogota airport and within the second CBD. There is a free shuttle bus service to and from the airport, which runs every 20 – 30 minutes depending on the time, and it runs 24 hours. This is very handy if you are doing daily domestic flight trips to close by cities.


Room quality was large and good while Wi-Fi (free of charge) throughout the hotel was excellent. Breakfast good although there was a rather bizarre toasting oven, which made a loud hover like noise when opened and took forever to produce toasted bread! Suggestion: Buy a new toaster!

There is not much by way of nightlife around the hotel area, but there are a few bars, restaurants close by and some shopping malls within 5-10 mins. walk. If you are a keen runner, then there are plenty of park areas and trials to run around just outside the hotel, although beware Bogota altitude is some 2, 700 M above sea level.

This area is very safe. All is all a good hotel, I will be back.

Room Tip: Ask for a high floor
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, April 28, 2014
Good Afternoon

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.

Looking forward to your soon return.

Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GHL Hotel Capital

Address: Calle 25 B N0 69A-50, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Bogota
#23 Family Hotel in Bogota
#23 Romantic Hotel in Bogota
#31 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — GHL Hotel Capital 3*
Number of rooms: 216
Official Description (provided by the hotel):
GHL Hotel Capital, se encuentra estrategicamente ubicado a tan solo 5 minutos de distancia del aeropuerto internacional El Dorado, el recinto ferial Corferias, muy cerca de la Embajada de los Estados Unidos, el centro comercial Salitre Plaza, Gran Estacion y el Centro Interactivo y tecnologico MALOKA (unico en Suramerica con un cine domo). El Hotel Capital se encuentra en la zona de mayor desarrollo urbanistico de Bogota, y el area de influencia de las principales zonas industriales de la ciudad. El Hotel Capital se encuentra rodeado de un sin numero de atractivos turisticos entre los cuales se destacan el Parque Metropolitano Simon Bolivar, el Parque Salitre Magico y el Jardin Botanico Jose Celestino Mutis. ... more   less 
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Also Known As:
Capital Hotel Bogota
Hotel Capital Bogota

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