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“Beyond my Expectations for Service” 5 of 5 stars
Review of GHL Hotel Capital

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GHL Hotel Capital
3.0 of 5 Hotel   |   Calle 25 B N0 69A-50, Bogota, Colombia   |  
Hotel amenities
Ranked #35 of 236 Hotels in Bogota
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Beyond my Expectations for Service”
5 of 5 stars Reviewed October 19, 2013

I have stayed at many hotels throughout Europe, the U.S and South America and have to say that this hotel surpasses many of them in terms of the services they provided to me as a guest.

They went beyond my expectations on several occasions. For example, not only did they arrange for their shuttle to drive me to the airport at some ungodly hour (think 4:00 am), but they had coffee bought up to my room while I was getting ready (and yes... I did needed the coffee badly). For a hotel in this price range, this was exceeding my expectations and I have to give credit to the staff and the management for really making this hotel exceptional. I have stayed at several hotels near Bogota's airport and would, without a doubt, stay here the next time I need a place near El Dorado.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 29, 2014
Good Morning,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks,

Maira Alexandra Piza
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Santa Marta, Colombia
Top Contributor
158 reviews 158 reviews
22 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 14, 2013

We arrived around 9 pm and checked in to the hotel - as usual in Colombia it takes 10 minutes to do this as they have all kinds of paperwork even though the room was paid for in advance. Also, they want to automatically charge you for "insurance" in Colombia in case you need to go the hospital while staying there - we always "opt out" and need to sign a form (and save a couple of bucks). The hotel was in a great location - 10 minutes to the airport. The hotel was clean and well designed. Very secure.. The room was very comfortable - but a little on the small side as we were at the end of a hall. We had heat and AC (it gets cold in Bogota). The price was 90 dollars and breakfast for 2 (typical Colombian breakfast in Bogota) was included (as was free wifi). Personally I like the Marriott better - but the price is twice as much..

Room Tip: I have no idea of they had a pool or spa
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 29, 2014
Google Translation
Buenos Dias,

Agradecemos su tiempo para evaluar nuestro servicio, cada día necesitamos conocer cuál es nuestro nivel para buscar la forma de superar las expectativas de nuestros huéspedes. Esperamos tener la oportunidad de tenerle con nosotros nuevamente.

Cordialmente,

Maira Alexandra Piza C
Coordinadora de Servicio al Huesped
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parma, Italy
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 2, 2013

This hotel is only about 5 minutes away from the airport and provides a free shuttle to the airport.
If you stay in Bogotà just a couples of nights, this hotel is good for you; if you stay longer: I don't recommend it! The hotel is around 30min away from "zona rosa" but the most disturbing thing is: in the morning you will be awakened by the road traffic or/and the airplane traffic.
There is also an excellent morning breakfas buffet but the breakfast-room is small for such a big hotel and there is a little bit chaos in the morning.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 29, 2014
Good Afternoon,

Please accept this cordial greeting from the whole team at the Capital Hotel. We are very grateful for your help in evaluating our services and every qualification and commentary will be taken into account to improve our quality of service to you.

We look forward to your next visit.

Thanks,

Maira Alexandra Piza C
Customer Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augsburg, Germany
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 29, 2013

I was taken to this hotel by my airline when my flight back was overbooked, so I couldn´t say too much about the price. Looking on the internet I found prices that were absolutely fine for what you get.

I was given a nice room that looked like that of any other hotel catering for business travellers, complete with flatscreen cable TV, kingsize bed, desk, ridiculously over-priced mini bar, luxurious and stylish bathroom and wifi, of course.

The staff were all very friendly and helpful. The food in the restaurant was fine. The location in Ciudad Salitre is convenient for the airport (shuttle service free of charge) and the bus terminal, but not so much for central Bogotá. A taxi takes between 15 and 60 minutes (depending on the time of day). There is a Transmilenio stop less than 10 minutes from the hotel. This would be the perfect hotel for in-between flights.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ghl hotel C, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, May 29, 2014
Good Afternoon,

Your opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time to fill out this survey.
Looking forward to your soon return.

Thanks,

Maira Alexandra Piza C
Customer Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 28, 2013

This is a review on a past due experience from 2012.

It was just one night but I guess long enough to realize this is just an average hotel for one night.
Truly, there is room for improvement which I hope after one year this is the case.
First, room service needs serious improvement as upon checking in my room was dusty, not a good first impression.

Second, restaurant services are somehow limited as menu choices are just few selections and nothing attractive in terms of additional meal options.

Third, I'm aware that security is a plus specially in city like Bogota but please it becomes annoying-for lack of a better word, when there is an over whelming questioning about your business in the hotel. I was requested for my room number several times even in the middle of a meeting with coworkers and clients.

But not all is negative, the good points come along when there is shuttle bus with a team willing to assist.

Also, the crew at the business center are really customer service focused and able to provide assistance upon requested.

Cheers and good travelling.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maira alexandra p, Director de Relaciones con Clientes at GHL Hotel Capital, responded to this review, 4 weeks ago
Thank you for choosing our Hotel for your recent stay in Bogotá. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, your satisfaction is our priority.
best regards
Report response as inappropriate
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Greensboro, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

I stayed here for the first time in Mid July. Located near the airport (8 minutes and they have a shuttle), and $5.00 cab ride to the Coferias Fair Grounds. Good value compared to hotels nearby (about 1/2 the cost). Well trained staff, excellent morning breakfast, nice rooms and within walking distance to a few nice restaurants. The area it is located in has and is developing nicely. Just wish their were a few more restaurant options.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armenia, Colombia
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 7, 2013

I've been staying at this hotel three times since 2006, and never let's me down when having a layover in Bogota. This time I arrived night and was leaving night day after.

Arrived by their prebooked, complientary transport which went really smooth.

At checkin staff asked me when i would be leaving, and told me room could be kept until 6pm (this was great due to my late flight day after)

Area is really good with some restaurants, a shopping mall, panaderias etc. All you need is closeby. As it is not AS central as other hotels in Bogota, it is more convienient for layovers & business in the area. A taxi to eg. zona rosa is approx 30min in traffic (and about 10min at night).

Breakfast really good..

All service, food, an in-room amenities were great, still one big flaw:

Housekeeping knocked at my door 08.15 to revise the minibar!! This was followed by knocking of cleaning lady 15 minutes later. I rarely use the "do not disturb" signs, but please do at this hotell if you have vacation or want to sleep..

Also doors seemed very poorly isolated as you could hear chatter between cleaning personnel, and
Loud vacuuming going on all morning...



  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GHL Hotel Capital

Address: Calle 25 B N0 69A-50, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in Bogota
#21 Family Hotel in Bogota
#23 Romantic Hotel in Bogota
#32 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — GHL Hotel Capital 3*
Number of rooms: 216
Official Description (provided by the hotel):
GHL Hotel Capital, se encuentra estrategicamente ubicado a tan solo 5 minutos de distancia del aeropuerto internacional El Dorado, el recinto ferial Corferias, muy cerca de la Embajada de los Estados Unidos, el centro comercial Salitre Plaza, Gran Estacion y el Centro Interactivo y tecnologico MALOKA (unico en Suramerica con un cine domo). El Hotel Capital se encuentra en la zona de mayor desarrollo urbanistico de Bogota, y el area de influencia de las principales zonas industriales de la ciudad. El Hotel Capital se encuentra rodeado de un sin numero de atractivos turisticos entre los cuales se destacan el Parque Metropolitano Simon Bolivar, el Parque Salitre Magico y el Jardin Botanico Jose Celestino Mutis. ... more   less 
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Also Known As:
Capital Hotel Bogota
Hotel Capital Bogota

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