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“Flawless one nigth stay” 5 of 5 stars
Review of Hotel Dann Carlton Bogota

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Hotel Dann Carlton Bogota
4.0 of 5 Hotel   |   Cr 15 No 103- 60, Bogota 91602, Colombia   |  
Hotel amenities
Ranked #59 of 236 Hotels in Bogota
Bogota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Flawless one nigth stay”
5 of 5 stars Reviewed December 27, 2011

We stayed there for overnight so as to catch an early flight the following morning and we were swiftly taken to our room. I had specifically ordered one of the the upper floors during my booking arrangements (booking.com) and was delighted to see that it was indeed honoured.

They also didn't let me down on transport to the airport. Very punctual. The room itself was comfy and even had a home theatre!

Room Tip: Make sure (as I did per recommendation from travellers commenting @trip advisor) to choose the upper...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    67
    57
    20
    9
    7
See reviews for
23
35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 19, 2011

I have stayed in much better hotels in Bogota for the same rate --a number of them located on the avenue that connects El Dorado airport with the city- The hotel is about 40 minutes from the airport --on a rare but possible good traffic day. There is no hotel shuttle from the airport so before you travel make sure to find out where the licensed taxis' booth is at the airport. The building has seen much better days but now it needs more than an urgent face lift. Think about a hotel from the 80's and you'll get the picture. I did stay a total of 2 nights but paid for 4 nights in total, because of an early check in and a late check out. The room I got the first night --323--was dated but clean, the bathroom was small but using the toilette was as a challenge because of virtually no leg space. There it was an old Panasonic karaoke player with its 4 speakers spread around the room which made me wonder whether this room is rented for entertainment when the hotel is partly empty. Room 323 sits on top of the restaurant which I'd suspect would be noisy during week ends. Staff was courteous and friendly, but they lack of training. The restaurant was mediocre so I would not recommend to have any meals there. There is a Baskin's Robins across the street and a small coffee shop right next to the hotel where you can grab good Colombian coffee. Security can be annoying most of the time, but there is still a reason for it in Bogota, although the Country as a whole has improved hugely in the last few years. Unfortunately the hotel's location is far from adequate. The closest attraction would be Unicentro, a shopping mall about 10 blocks N of the hotel. Nice leather goods

Room Tip: Ask for room 326 or 327. Amenities seem better there and rooms are more spacious
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  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 25, 2011
Dear Guest:

Thanks for choosing us to stay and let us know your comments about the service received.

We regret the inconvenience during your last stay, we have reported the case to the managers of each process involved, which are taking appropriate actions to correct all the faults, and avoid repeat similar situations in future.

We hope that what happened does not affect the image that you keep from us and give us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 13, 2011

Nice hotel, worth to be booked when in offer. Clean, pretty good restaurant inside, good free wi-fi internet connection accessible also from the desktops on the lobby but, but... pretty far away from downtown. Unfortunately saturday night is open a disco and if you have the room on the back of the hotel, well... easier to dance in the room than sleep.

Room Tip: Non in the back, in the direction of the disco on the saturday night...
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  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 21, 2011
It is an honor for the hotel have guests like you. When we know your comments about the drawbacks in your room, inmediatly we made tracks and monitores to avoid a recurrence of a similar failure in the future, to improve our quality of service.

We reiterate our interest in being your hosts in Bogota to assist with future visits.
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New York, NY
1 review
5 of 5 stars Reviewed September 26, 2011

I have to travel extensively around the world for my job and this is one of the hotels where I feel more comfortable and it is just for their hospitality. I think that for what the hotel offers the value you pay is very low. they have several meeting rooms, the restaurant where food is really good and a nice bar. The grounds are immaculate, very clean. i really enjoyed my stay there and I recommend it with confidence.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Director Comercial at Hotel Dann Carlton Bogota, responded to this review, September 27, 2011
Dear Guest...

Pleased to assist you, the team of the Hotel Dann Carlton Bogota appreciates your comments.
It is an honor for the Hotel have guests as you, because your nice comments are very important to us because these encourages us to continue improving day by day for being excellent.
We hope the Dann Carlton Bogota Hotel continues being your home when you visit the city of Bogota to corresponding your confidence and expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
86 reviews 86 reviews
66 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed September 11, 2011

The service at this hotel is seriously bad. It seems that the employees have no training in hospitality management. I've been to 32 countries and countless hotels. This is the only hotel that has oppressive restrictions and rules. They do not allow any visitors period in the hotel after 6pm. So, if you're meeting friends, which I was, they cannot be in the hotel after 6pm. Weird policy. Also, if you're staying alone, you get one towel in the bathroom. The rooms are ok. The furniture is dated and needs to be replaced. The bathroom was very clean. Bottom line, it's a cheap, clean (mostly) place to stay, but you get what you pay for.

  • Stayed September 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, November 21, 2011
Dear Customer,

We regret the inconvenience for the attention of our staff, which already were trained in customer service and attention.

In terms of visits, our politics are very clear, because our priority is the security of our guests. Which does not allow the entry of visitors from 7:00 pm to 7:00 am in the rooms, but guests have the option of meeting in our Business Center and Lobby Bar.

Regarding the rooms we are improving furniture, which will make your stay a pleasant place.

We hope that what happened does not affect the image that you keep and give us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2011

Overall it is a good hotel, but if you look in detail you can notice some spots that need maintenance. And also, the breakfast is really basic for this kind of hotel.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Community Manager at Hotel Dann Carlton Bogota, responded to this review, August 5, 2011
Dear Guest,
Good afternoon, On behalf of all the team of the Hotel Dann Carlton Bogota.
We welcome your comments and expect to serve once again to ensure quality service and continuous product renewal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed July 29, 2011

Stayed here 3 nights during a 2 day training. It isn't a bad hotel of which I would say "do not stay here", it's just that bit below average to say "you can probably do better". It is more a conference facility with hotelrooms, than hotel with conference facilities, I you catch my drift..

Reception staff were very process oriented, did not make you feel welcome
Waiter at loungebar took forever to bring 2 beers (but could serve the locals at quicker pace)
Rooms are spacious but no bedlamp and difficult to acces light switch. Beds quite hard. Wifi asked password everytime you hook up to internet, annoying.
Restaurant focussed on large (conference) groups but touch & feel of the place is not very attractive.

Gym is good with 4 treadmills and loads of weights. Spa looks good (but did not use it)

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danncarltonbog, Director de Relaciones Públicas at Hotel Dann Carlton Bogota, responded to this review, August 4, 2011
Best regards and thanks for your valuable comments, which will be considered for our continuous improvement. We will continue to work on your next visit to the hotel and our services consistent to your expectations ....
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Dann Carlton Bogota

Address: Cr 15 No 103- 60, Bogota 91602, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#22 Romantic Hotel in Bogota
#25 Luxury Hotel in Bogota
#28 Family Hotel in Bogota
#50 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Dann Carlton Bogota 4*
Number of rooms: 139
Official Description (provided by the hotel):
En el Hotel Dann Carlton, la amabilidad y excelencia serán quienes lo guíen durante el transcurso de su estancia.El Hotel cuenta con personal especializado que estará a su disposición para ayudarlo en cualquier momento. Disfrute de la comodidad, sienta la tranquilidad que tanto busca y déjese deleitar por los diversos espacios que se han creado para usted. Permítanos ser los encargados de su estadía y disfrute sin afanes de todo lo que tenemos para ofrecer. Una vez mas bienvenido y gracias por esta visita. ... more   less 
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Also Known As:
Dann Carlton Bogota Hotel Bogota
Dann Carlton Hotel Bogota
Bogota Dann Carlton Hotel

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