We spent a night at this hotel to recharge our batteries after a long haul flight back to Bogotá.
I must say I was very impressed by the standard of service. The staff were incredibly nice and accommodating and always had a genuine smile for you. The building itself is alright, with the roof top bar and spa facilities definitely getting kudos.
We really enjoyed breakfast too. While we've seen more variety of options at other hotels of a similar standard, the choices available were sufficient and of high quality. The selection of local fruit deserves special recognition.
The hotel is also conveniently located. A 10 minute walk from the bars and restaurants of Parque 93 and within easy access from the airport via NQS avenue.
Now, on to the "buts".
The room felt a bit below par for this standard of hotel. Size was not a problem, but you could hear noise coming in from the room next door and from the street as well. It also lacked a service directory, which you would normally find in comparable hotels. It's all about the details...
The bathroom in particular was well beneath our expectations. It had a distinct "mid-range" feel to it in everything from decor, to toiletries and quality and variety of towels. Definitely not what you would expect of a 5-star hotel.
As an aside, on arrival we asked to be moved to a different room as there was a lot of noise from renovation work being carried out at the hotel at the time. They duly put us in another room, which was fine, at least until we turned off the lights to go to sleep and realized one of the lights on the ceiling was flashing every 10 seconds which disturbed our sleep.
When bringing this up to the customer representative the next day, we received a polite apology but nothing else. Some king of gesture to make up for our trouble would have gone a long way in our assessment of our experience at this hotel.
Given the special rate we paid, I can't complain much, but had I been paying a full rate the hotel would have definitely come out short in terms of value for money. They still need to sort out lots of little details.
Do I regret staying there? Not really. Would I stay there again? Probably not.
- Also Known As:
- Casa Dann Carlton Hotel And Spa
- Casa Dann Carlton Bogota
- Casa Dann Carlton Hotel
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