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“Very good stay overall, with some "buts" though...” 4 of 5 stars
Review of Casa Dann Carlton Hotel & SPA

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Casa Dann Carlton Hotel & SPA
4.0 of 5 Hotel   |   Calle 93B No. 19-44, Bogota, Colombia   |  
Hotel amenities
Ranked #94 of 240 Hotels in Bogota
Certificate of Excellence 2014
Bogota, Colombia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Very good stay overall, with some "buts" though...”
4 of 5 stars Reviewed September 18, 2013

We spent a night at this hotel to recharge our batteries after a long haul flight back to Bogotá.

I must say I was very impressed by the standard of service. The staff were incredibly nice and accommodating and always had a genuine smile for you. The building itself is alright, with the roof top bar and spa facilities definitely getting kudos.

We really enjoyed breakfast too. While we've seen more variety of options at other hotels of a similar standard, the choices available were sufficient and of high quality. The selection of local fruit deserves special recognition.

The hotel is also conveniently located. A 10 minute walk from the bars and restaurants of Parque 93 and within easy access from the airport via NQS avenue.

Now, on to the "buts".

The room felt a bit below par for this standard of hotel. Size was not a problem, but you could hear noise coming in from the room next door and from the street as well. It also lacked a service directory, which you would normally find in comparable hotels. It's all about the details...

The bathroom in particular was well beneath our expectations. It had a distinct "mid-range" feel to it in everything from decor, to toiletries and quality and variety of towels. Definitely not what you would expect of a 5-star hotel.

As an aside, on arrival we asked to be moved to a different room as there was a lot of noise from renovation work being carried out at the hotel at the time. They duly put us in another room, which was fine, at least until we turned off the lights to go to sleep and realized one of the lights on the ceiling was flashing every 10 seconds which disturbed our sleep.

When bringing this up to the customer representative the next day, we received a polite apology but nothing else. Some king of gesture to make up for our trouble would have gone a long way in our assessment of our experience at this hotel.

Given the special rate we paid, I can't complain much, but had I been paying a full rate the hotel would have definitely come out short in terms of value for money. They still need to sort out lots of little details.

Do I regret staying there? Not really. Would I stay there again? Probably not.

Room Tip: Avoid rooms facing the big avenue on the east side of the building
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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275 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 11, 2013

My first trip to Bogota I didn't know what to expect, but I was pleasantly surprised. The room was enormous with a great work station, and separate dining table(!) It felt they had thought of everything - the TV was in the right place, the desk had enough light, the bathroom was big, and storage perfect. A wonderful hotel and excellent stay.

The staff were friendly and helpful, and there is a great Juan Valdez in the lobby to get that very important Colombian Coffee.

I didn't have meals as didn't have time so cannot comment, but for the rest it was brilliant. A great pool and well kitted gym which helped with that marathon training!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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US
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 9, 2013

The Casa Dann Carlton Hotel is comfortable, with extremely helpful staff and well located. Breakfast was good, but not so lunch and dinner -- the food wasn't bad, but you are better off going to a restaurant. Internet access is fast, and when there were problems, technical staff worked on it until they solved it. There was some construction nearby and the hotel was itself being worked on, but this did not interfere with a good night sleep. Definitely would stay there again if the opportunity arises.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Panama
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

Casa Dann is a wonderful hotel in a very safe and quiet area of the city. Hotel staff is extremely helpful and courteous. I was there as a speaker in a conference and the hotel staff provided all the assistance required to make of the event a success. Breakfasts are bountiful and had dinner a couple of time, both with great food. The hotel Security staff is courteous and willing to assist in directions and facilitating transportation.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013

I have stayed at a number of hotels and corporate apartments throughout Bogota. I had been staying in a corporate apartment last week getting no sleep because the bed was so hard! I decided to change hotels. The bed was incredible. The place is very quiet. There is so much construction in Bogota so it is nice to have a quiet place to work and sleep. The staff is fantastic and they gym/pool is pretty nice. There is also a rooftop bar with a great view.
I came back to the hotel this week and will stay here every time. Also, great shower and tub!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 7, 2013

I was there for one week during a business trip. A nice place to stay. Food is nice, staff is gentle jolly. Good location. Room are clean. You can go on the terrace and take pictures of surrounding areas and hills. Terrace has the swimming pool and spa and gym. Overall stay experience was satisfying and good.

Room Tip: Can choose any room.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ra'anana, Israel
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 24, 2013

Stayed two weeks and felt at home thanks to the friendly service and great facilities. Breakfast is delicious with a variety of fresh fruit. As a business guest, they even had very tasty snacks every evening included. The gym looks new and contains a wide variety.
Very large room and quiet too. I loved it. Taxis always outside - though pricey. Great coffee too.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Dann Carlton Hotel & SPA

Address: Calle 93B No. 19-44, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Bogota
#39 Luxury Hotel in Bogota
#41 Business Hotel in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Casa Dann Carlton Hotel & SPA 4*
Number of rooms: 328
Official Description (provided by the hotel):
We are conveniently located with different types of rooms and services of a hotel, we have an excellent SPA, located on the seventh floor of the building, a long stay apartment tower , some equipped with kitchen, an executive floor with excellent personaliced service, some beautiful suites with spacious rooms and many facilities. Our hotel is known for having very large rooms and our recent refurbishment makes them look even more spacious and modern. We have two barroom, one on the first floor and one more modern on the 8th floor with sushi bar. Our breakfast and internet access are free for all our guests. We also have 16 meeting rooms of different sizes to cater your events from 10 to 1,000 attendees. ... more   less 
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Also Known As:
Casa Dann Carlton Hotel And Spa
Casa Dann Carlton Bogota

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