I spent two nights here in early June. Everything worked like clockwork yet the place has personality. The staff was the best part. They met me at the airport on my late night arrival and drove me back for my departure. I used their business center and the staff was very helpful. Each morning I enjoyed the excellent breakfast buffet. Once back home I discovered that I had left a few small personal items possibly in my room. I contacted the hotel and they confirmed that they had found and were holding them for me. At my request they sent my belongings to me by FedEx. Sheraton Hotels sets a high standard. The Sheraton Bogota is right at the top. I look forward to staying there again.