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“Nice Hotel” 4 of 5 stars
Review of Sheraton Bogota Hotel

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Sheraton Bogota Hotel
4.0 of 5 Hotel   |   Cll 25B 69c-80, Bogota, Colombia   |  
Hotel amenities
Ranked #89 of 215 hotels in Bogota
San Diego, California, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed September 4, 2013

I spent one night in my way to Pereira,flying from Los Angeles, and I loved it !!
The fact of the shuttle waiting for me at the airport was amazing,modern rooms,complimentary colombian breakfast with arepas and pandebono DELICIOUS.if you are visiting Bogota,I highly
Recommed stay here.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, Director General at Sheraton Bogota Hotel, responded to this review, September 5, 2013
Good day Mr. Julio O:

Thank you so much for taking the time to share your great experience at our Hotel. I am really grateful for all your comments and I am going to let all my team know about them.

Looking forward to your next stay in Sheraton Bogota.

Sincerely,

Heinz Linsker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

I was on business...stayed for 30 days. Excellent accomodation. Great neighborhood, mall, McDonalds, Buffalo Wings all a close walk. Great breakfast, gym...everything you need. Would recommend for short or long term stay, reasonable price, Government/Embassy package available.

Room Tip: 5th floor, center...excellent WiFi signal.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, Gerente at Sheraton Bogota Hotel, responded to this review, September 5, 2013
Good day "Al S":

Greetings from Sheraton Bogota. I have read your important comment of our Hotel and first of all I would like to thank you for the great feedback you have sent.

These reviews help us to know about the experience of our guests.

We hope you continue selecting us on the next visits to the city.

Regards,


Heinz Linsker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 3, 2013 via mobile

Service from front desk is by far the WORST I have ever received at Sheraton property (I stay with spg over 50 times a year). Unexpected as service in central/south America has generally been better than US.

Rooms are actually better than typical Sheraton in US. Only complaint was that showers ran lukewarm/cold on multiple occasions; which in chilly Bogota, is very uncomfortable.

On the plus side, breakfast was good.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, Gerente at Sheraton Bogota Hotel, responded to this review, September 5, 2013
Good day "Sidisu":

On behalf of Sheraton Bogota receive warm greetings. I am sincerely sorry about the experience you had at check in. One of the expectations we set for our guest is to have a memorable service so I am really sorry if this time you felt it was not that way.
I am going to review these important comments with all my team in order to take the necessary corrections. Maintenance department will also be informed about the comment of the shower.

Hope you give us another opportunity to show you the true level of service that Sheraton Bogota has.

Regards,

Heinz Linsker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2013

the good: nice rooms, modern, flat screen tv,wifi (2 hours/day free only) quick breafast, good taxi service. it would rate a good review except for:

the bad: took half an hour to check in. and 20 minutes at 5.a.m. to check out. their pickup service at the airport, be prepared to wait. and the restaurants for dinner are simple and average quality. very crowded hotel had conventions going on main floors so restaurant for breakfast crowded. long wait to get to talk to reception for your daily two hour code for internet. if you need near airport, there are better choices. shame, with some work could be a good hotel. rooms clean and spacious

Room Tip: be a member of travelers program and get a better room. for less wait, a lower floor
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, Gerente at Sheraton Bogota Hotel, responded to this review, September 5, 2013
Good day Mr. E Anthony B:

Receive greetings from Sheraton Bogota. Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention.

I offer my sincere apologies if your check in/ out were not made on the established times. This is certainly not the standard that we have. We have also noted your comments regarding the internet access and we apologize for the disappointing experience.

All the areas involved will be informed about these inconveniences in order to take corrections.

Sincerely

Heinz Linsker
General Manager
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Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 1, 2013

I spent two nights this week at the Sheraton Bogota and loved it! Wonderfully clean and modern rooms with excellent amenities.

I enjoyed the complimentary breakfast buffet immensely. It had so many great choices and the offerings were delicious. I also at La Chimnea restaurant for dinner and had the most delightful soup.

If you're visiting Bogata, I highly recommend staying here. You simply can't go wrong...

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, General Manager at Sheraton Bogota Hotel, responded to this review, September 2, 2013
Good day Mr "Snarlz"

Thank you for sharing this important feedback and recommend our Hotel. This review is the perfect way we have to evaluate our products and service.

Hope to have you again in our Hotel.

Sincerely,

HEINZ LINSKER
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

Found nothing wrong with this place other than the location: a bit removed from downtown but c'est la vie. Extremely helpful and nice staff, from entry through housekeeping; everyone was eager to please. The hotel restaurants, in particular, Cook's, were quite good. Would prefer that WiFi was not limited to two hour blocks. Overall a nice experience for the three days spent there doing long days for business.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, Gerente at Sheraton Bogota Hotel, responded to this review, August 3, 2013
Good day Mr. Louis C:

Receive warm greetings from Sheraton Bogota. Thanks for your important comments regarding our Hotel. I am going to share this review with all my staff.

We will consider your suggestion about the internet included.

Best regards,


HEINZ LINSKER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 2, 2013

The Sheraton Bogota provides you with what you need in a business hotel: great location minutes from the airport and in a relatively new, safe area of Bogota with lots of restaurants nearby; clean, comfortable room; competent and hospitable staff; reliable internet service; good breakfast. There was no "wow" factor with this hotel, but certainly good value for the money.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEINZ L, General Manager at Sheraton Bogota Hotel, responded to this review, August 4, 2013
Good day djJazzyKerry:

Greetings from Sheraton Bogota. We have received your feedback through Tripadvisor and we thank you for let us know about your stay in our Hotel.

We hope to have you again soon in Sheraton Bogota.

Best regards,

HEINZ LINSKER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Bogota Hotel

Also Known As:
Sheraton Bogota Hotel Bogota
Sheraton Bogota
Four Points Bogota
Bogota Four Points
Bogota Sheraton
Address: Cll 25B 69c-80, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Bogota
#51 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Bogota Hotel 4*
Official Description (provided by the hotel):
Located in the new business center of Bogota at international airport. ... more   less 
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