This is a nice hotel with limited facilities. Lovely buffet breakfast and lunch, ideally located. However the room I was given was far from ideal. The hotel was undergoing maintenance, I had been travelling for near on 20 hours and was wanting some very needed sleep. All I received was drilling and banging. I informed the reception to which they could not understand what the problem was. They eventually sent up the duty manager, but on his arrival they must have stopped for a tea break as the noise had stopped. I assumed he had had it stopped, Alas no, as soon as he had left it again started. I again contacted the front desk, I was asked whether I wanted a room change, I said as I had unpacked, to stop the noise would be a better option, this was agreed to, but some 2.5 hours after my initial arrival. When I awoke in the morning and enjoyed my breakfast, I was again met with the banging and drilling. Yet again I reported to the front desk to which they appeared shocked. Either someone was breaking in without the hotel knowing or the hotel have no idea what is occurring in their hotel! Would I stay there again, yes but only after enquiring as to whether the break in/ out had been achieved.
Stay away from the maintenance areas on or around 4th floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear guest: }
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We appreciate very much your comments. We are renovating our hotel to make it not only beautiful but also to adapt to the newest quality trends. Our idea is that our guests have an unforgettable stay always as well as 100% satisfaction. Although there are things we can not manage: the road in front of our hotel is undergoing maintenance so they are working hard too to finish soon. We hope that in 2 weeks all the jobs are done outside the hotel. On behalf of our entire staff I would like to apologise for the concerns you shared about your experience at this hotel specifically the inconveniences caused by the annoying noise.
I have addressed this issue to with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future
Hope to see you soon in the near future.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.