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“Upscale and pleasant, Safe” 5 of 5 stars
Review of Hotel Hacienda Royal

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Hotel Hacienda Royal
3.5 of 5 Hotel   |   Calle 114 No 6 - 02, Bogota, Colombia   |  
Hotel amenities
Ranked #22 of 240 Hotels in Bogota
Certificate of Excellence 2014
Vancouver, WA
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Upscale and pleasant, Safe”
5 of 5 stars Reviewed July 4, 2010

This hotel was chosen by the company I was visiting because it is in a safe area and the mall attached provides easy access to anything a traveler might want. There is a beautiful little park/church/restaurant area just a few blocks walk. It is safe to walk in this area. There is a military base within 1/2 mile which I was told makes this area even safer. If you are a European or North American traveler, you should stay at this hotel or somewhere as safe and pleasant. I enjoyed the breakfast. There is a small grocery in the mall. Food court in the mall, etc. I was able to get a temporary phone card in the mall for 15 bucks for my unlocked phone. Colombian people are very kind. Bogota has wonderful sights downtown, but don't stay out after dark downtown.

  • Stayed January 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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134 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed February 18, 2010

This is for me one of the worst hotels I have ever been to based only on the fact that there is so much noise that it is impossible to get some descent sleep. There is no sound isolation in between the rooms so you have a live broadcast from the next neighbours romantic adventures. The cars on the street could be driving through your room. At least that's how it feels. And the hallway is this kind of place where sound keeps echoing. There is no descend gym and the breakfast feels like a miss parade but none of them gives you a coffee. The most positive thing in the hotel is that the girls all look like models but I'm sure that nobody's misses would appreciate this.

  • Stayed February 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 21, 2009

Nice hotel, extremely well located.
However, I agree with the other comment: They are not completely honest regarding to service and extra charges.
I stayed there for one night and the next day they charged me for toiletries that were supposed to be "extra". The key issue is that they don't let you know that they have an extra cost. I paid nearly US$12 for a unmarked bag that I thought it was going to be a "nice complementary gift". Honestly, I paid for it but it is highly unethical. It did upset me very much.
It seems like in addition to that, there are plenty of "traps" inside the room, like for instance, bottled water outside the freezer, at US$10 a bottle. Drink it and then pay for an imported Evian bottled water. I wonder if they have local bottled water inside the freezer...
Myself, as a presumably seasoned traveler should have known better....
Well, I fell, but they lost a customer and got a negative review here.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Toronto, Canada
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 24, 2008

I have stayed at this hotel on two ocassions and I've chosen it mainly due to its location. It's a very nice hotel in one of the best residential areas in Bogota and it's connected to the Shopping Mall Hacienda Santa Barbara. This shopping mall was a conversion of the old Hacienda Santa Barbara since this part of the city was rural only 70 years back. It's also right next to the old town of Usaquen which has a beautiful central plaza, with lots of nice shops and restaurants and sundays a flea market is held there. Another shopping mall close by is Unicentro and if you want to go North of the city to the salt Cathedral of Zipaquira or to the famous "Andres Carne de Res" you're just a half hour away. Transportation there is excellent since it's close to the 7 Ave. We stayed in a suite so the room was quite roomy and breakfast was deliciuus. They have spa in the hotel you can take advantage of. It's a small hotel so I find that service is more personal. Staff was friendly, and although we arrived at 3am, they were waiting and the room was ready. Overall a pleasant, relaxing stay.

  • Liked — the location
  • Disliked — nothing
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
3 of 5 stars Reviewed December 20, 2004

This hotel is easy to find on the net and is located in a quite part of Bogota. It is quite far from the airport and downtown, but relatively close to Zona Rosa and other places to go out (some even walking distance). The neighborhood is residential.

The hotel seem safe with pretty good security. Service is a little un-even and things like making up the room and getting stuff replaced that you use during the stay does not seem automatic.

Also, if you book on-line and the booking tells you that there is no additional charge for a second person, make sure to bring the print-out of the confirmation.

Don't use the hotel to exchange money since they are adjacent to a mall with cash machines and you will do much better on the exchange rate just a few steps away.

Was this review helpful? Yes 16
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Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Bogota
#9 Spa Hotel in Bogota
#25 Business Hotel in Bogota
#37 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
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Also Known As:
Hacienda Royal Bogota

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