We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Be careful what you take in the room, it may cost you” 3 of 5 stars
Review of Hotel Hacienda Royal

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Hotel Hacienda Royal to your Saves list
Hotel Hacienda Royal
3.5 of 5 Hotel   |   Calle 114 No 6 - 02, Bogota, Colombia   |  
Hotel amenities
Ranked #32 of 235 Hotels in Bogota
Caracas
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Be careful what you take in the room, it may cost you”
3 of 5 stars Reviewed August 21, 2009

Nice hotel, extremely well located.
However, I agree with the other comment: They are not completely honest regarding to service and extra charges.
I stayed there for one night and the next day they charged me for toiletries that were supposed to be "extra". The key issue is that they don't let you know that they have an extra cost. I paid nearly US$12 for a unmarked bag that I thought it was going to be a "nice complementary gift". Honestly, I paid for it but it is highly unethical. It did upset me very much.
It seems like in addition to that, there are plenty of "traps" inside the room, like for instance, bottled water outside the freezer, at US$10 a bottle. Drink it and then pay for an imported Evian bottled water. I wonder if they have local bottled water inside the freezer...
Myself, as a presumably seasoned traveler should have known better....
Well, I fell, but they lost a customer and got a negative review here.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

110 reviews from our community

Traveler rating
    65
    30
    8
    3
    4
See reviews for
17
11
3
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 24, 2008

I have stayed at this hotel on two ocassions and I've chosen it mainly due to its location. It's a very nice hotel in one of the best residential areas in Bogota and it's connected to the Shopping Mall Hacienda Santa Barbara. This shopping mall was a conversion of the old Hacienda Santa Barbara since this part of the city was rural only 70 years back. It's also right next to the old town of Usaquen which has a beautiful central plaza, with lots of nice shops and restaurants and sundays a flea market is held there. Another shopping mall close by is Unicentro and if you want to go North of the city to the salt Cathedral of Zipaquira or to the famous "Andres Carne de Res" you're just a half hour away. Transportation there is excellent since it's close to the 7 Ave. We stayed in a suite so the room was quite roomy and breakfast was deliciuus. They have spa in the hotel you can take advantage of. It's a small hotel so I find that service is more personal. Staff was friendly, and although we arrived at 3am, they were waiting and the room was ready. Overall a pleasant, relaxing stay.

  • Liked — the location
  • Disliked — nothing
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 20, 2004

This hotel is easy to find on the net and is located in a quite part of Bogota. It is quite far from the airport and downtown, but relatively close to Zona Rosa and other places to go out (some even walking distance). The neighborhood is residential.

The hotel seem safe with pretty good security. Service is a little un-even and things like making up the room and getting stuff replaced that you use during the stay does not seem automatic.

Also, if you book on-line and the booking tells you that there is no additional charge for a second person, make sure to bring the print-out of the confirmation.

Don't use the hotel to exchange money since they are adjacent to a mall with cash machines and you will do much better on the exchange rate just a few steps away.

Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Hacienda Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bogota
#10 Spa Hotel in Bogota
#28 Business Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Booking.com, Travelocity, Hotels.com, Expedia, Orbitz, Priceline, TripOnline SA and Tingo so you can book your Hotel Hacienda Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Royal Bogota

Owners: What's your side of the story?

If you own or manage Hotel Hacienda Royal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.