Nice hotel, extremely well located.
However, I agree with the other comment: They are not completely honest regarding to service and extra charges.
I stayed there for one night and the next day they charged me for toiletries that were supposed to be "extra". The key issue is that they don't let you know that they have an extra cost. I paid nearly US$12 for a unmarked bag that I thought it was going to be a "nice complementary gift". Honestly, I paid for it but it is highly unethical. It did upset me very much.
It seems like in addition to that, there are plenty of "traps" inside the room, like for instance, bottled water outside the freezer, at US$10 a bottle. Drink it and then pay for an imported Evian bottled water. I wonder if they have local bottled water inside the freezer...
Myself, as a presumably seasoned traveler should have known better....
Well, I fell, but they lost a customer and got a negative review here.
- Official Description (provided by the hotel):
- Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hacienda Royal Bogota