We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect location, excellent views” 4 of 5 stars
Review of NH Collection Bogota Hacienda Royal

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added NH Collection Bogota Hacienda Royal to your Saves list
NH Collection Bogota Hacienda Royal
3.5 of 5 Hotel   |   Calle 114 No 6 - 02, Bogota, Colombia   |  
Hotel amenities
Ranked #14 of 242 Hotels in Bogota
Certificate of Excellence
Calgary, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Perfect location, excellent views”
4 of 5 stars Reviewed August 22, 2014 via mobile

It is a small hotel with personal, friendly service. Just close enough to the business district, but even closer to an excellent variety of restaurants, bars, and shopping. View from the east-facing rooms is breathtaking.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, September 3, 2014
Dear Guest;

It´s our pleasure to see that you enjoyed our great location and friendly service.
Please let us know when your travel plans brings you back to Bogotá on pleasure or business so we can take care of you as our loyal guest.

Sincerely;

Ricardo Gutierrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

151 reviews from our community

Traveler rating
    95
    38
    11
    3
    4
See reviews for
21
18
9
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

Amazing hotel...very friendly staff...professional clean, very comfortable beds....a little cold in certain times of the years because of the mountains elevation but they even have small space heaters they will graciously bring to your room if you ask. Ironing boards in the room. nice big shower.....Excellent buffet breakfast 6am-10am in the morning. Location is perfect...in the north end of the city...a little upper scale section of bogota very safe and clean. The hotel is literally attached to a mall...Centro Commercial Hacienda so if it rains out side you walk thru this door without going outside step in the mall and never get wet. The restaurant staff is professional and nice especially Pedro and Ana Cecilia who are the best of any hotel i have ever stayed at. I highly recommend this property.

Room Tip: i like near the elevator because i do not want to walk far but thats a personal preference. My comp...
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 4, 2014
Dear Guest,

Thank you so much for your very nice reply after your stay in our Hacienda. We are happy to hear that you enjoyed your stay with us and that we could in exceed all your expectations, especially regarding our service. Pedro and Ana will be very honor receive your nice comments.
Please visit us soon again, we would be happy to welcome you in our Hotel.

Best regards.

Ricardo Gutierrez
Guest Service Manager
Hotel Hacienda Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leuven, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

I stayed in this hotel for business purposes for almost 3 weeks. Here's my opinion.
Staff/Service: Very friendly, always smiling, saying hello and willing to help for 'problems'. Their English is as good as their Spanish. I really like people who seem to enjoy what they're doing!
Room: I have to say that the walls are a bit thin indeed, and that the room was quiet cold (no heating). Maybe it was because my room was located just above the taxi entrance. Nevertheless, I slept well. One saturday night, there was a nearby party, so I needed earplugs. The WIFI in the room is the fastest I've ever had!
Breakfast: Basic hotel breakfast, yet lovely. They bake custom bacon & eggs for you (including mushrooms, tomatoes, ... whatever you want).
Facilities: Plus one for the roomy fitness, the sauna and the turkish bath!(
Location: There is a door which brings you directly to the commercial center next door, which is really handy. Although people say this is a safe neighborhood, if you don't like to go out at night for diner, you can just eat at the commercial center. At 200m walk, there is a lovely restaurant area (Usaquén) and also Parque 93 is not so far away. Bogota city center is a bit fare (10km), but still only $10 by taxi, or less than $1 by "buseta" (which is NOT comfortable, but very cheap and handy to use!)

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 4, 2014
Dear Guest;

In deed all our personnel are selected to offer their very best and ensuring they do enjoy the job they performed. Actually is not a hard work to do what you really love doing. Hacienda is proud to offer a service performed with passion.

Best Regards;
Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Guyana
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 9, 2014

My family and I stayed at this fabulous hotel for one week in April 2014. The service is superb and the hotel is centrally located. It was wonderful and we truly enjoyed our week. The hotel is located in Usaquen and there are are great restaurants within a short walking distance. There is a park directly across the street and this was wonderful as I have two boys. The breakfast buffet was great and a varied selection each day.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, August 4, 2014
Dear Guest;

Thank your for your comments about your recent stay at our Hotel Hacienda Royal. We are glad to hear that you enjoyed your stay with us.In our buffte breakfast you always will find fresh fruit, assorted breads and pastry , egggs of your choice and 100% Colombian coffee. As you say, our location is on of the best in town. We would be more than happy to welcome you soon back to our Hotel.

Sincerely;

Ricardo Gutierrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
440 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
2 of 5 stars Reviewed June 2, 2014

Starting with the positive, the service is excellent, the staff is friendly and always willing to help. Also the location is really good, your can walk around the USaquen (colonial part of the city with restaurants)-.
The room is spacious. Walls are really thin so you can hear everything that is happening in the other room. The breakfast is a disaster, cold, very poor selection and low quality. The Wifi is limited and doesn't reach all parts of the room.

I'm sorry for the friendly staff but there are other hotels.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, June 6, 2014
Dear Guest;

Thank you for taking the time to share your comments. We really appreciate all the feedback we receive from valuable guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes.

Please accept our sincere apologies if you didn’t get the internet you expected and for not having more options during our breakfast service. I invite you to contact me in order to have details in which way we can improve our breakfast buffet. At the moment we do offer cereals, assorted breads, cheese and hams ,fruits and juices, hot options different from our traditional waffles and your choice of eggs.

We hope to have you back and experience the Royal service we are recognize for.

Sincerely

Ricardo Gutiérrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

- Super City Hotel
- Friendly and attentive staff .... (freundliches und zuvorkommendes Personal)
- Beautiful rooms .... (schöne Zimmer)
- In the vicinity there are good Restaurants .... (in der Nähe gibt es gute Restaurants)
- From the hotel you can go directly to the shopping center "Santa Barbara" ... (direkter Zugang ins Center)
- When we got back to Bogota .... only in the "Hacienda Royal" ... (wenn Bogota, dann ins "Hacienda Royal")

Room Tip: I think all the rooms are good. We were very pleased with the room 418
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, June 6, 2014
Dear Guest;

Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of the team.

We Hope you will give us the opportunity to welcome you back as our guest on your next visit to Bogota to offer you the best service you deserve.

Sincerely;

Ricardo Gutiérrez
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caracas, Venezuela
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Having stayed twice at this hotel by now, a can only agree with the opinions expressed in the other reviews. Attention is outstanding but in a quiet way, rooms are nice and big with a very nice view to the mountainside (at least mine was...) with floor to roof panoramic windows and lots of natural light, with a nice desk to work on an fast and easy internet access, limited free calls and 2x free drinks during happy hour daily! Perfect for inviting business associates over for casual meetings too. Neighbourhood has lots of 1st class restaurants in walking distance and feels safe even at night-time, internal restaurant has a quite good kitchen too. Be aware that average time to Airport during labour-days might be slightly over 1hr due to Bogota´s traffic, Airport is at the other side of the city!Hotel has it´s own taxi service which takes you to the airport and picks you up too for a more than reasonable fee which might be included in you overall bill.

Room Tip: I liked the north side with mountain view, sun in the room during the morning, nice.
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefe S, Director de Relaciones con Clientes at NH Collection Bogota Hacienda Royal, responded to this review, June 6, 2014
Dear guest,

Thank you so much for posting a review of your recently stay with us. Our wonderful location for business or pleasure makes Hacienda one of the best options in town.

Hope to have you back in a near future.

Sincerely;

Ricardo Gutiérrez
Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to NH Collection Bogota Hacienda Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NH Collection Bogota Hacienda Royal

Address: Calle 114 No 6 - 02, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Bogota
#6 Spa Hotel in Bogota
#21 Business Hotel in Bogota
#27 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NH Collection Bogota Hacienda Royal 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Expedia, Odigeo, Priceline and HotelTravel.com so you can book your NH Collection Bogota Hacienda Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Royal Bogota

Owners: What's your side of the story?

If you own or manage NH Collection Bogota Hacienda Royal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.