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“Excellent Location” 4 of 5 stars
Review of Embassy Suites Hotel Bogota-Rosales

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Embassy Suites Hotel Bogota-Rosales
4.0 of 5 Hotel   |   Calle 70 / 6-22, Bogota, Colombia   |  
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Ranked #14 of 236 Hotels in Bogota
Highland, Maryland
Top Contributor
221 reviews 221 reviews
66 hotel reviews
Reviews in 74 cities Reviews in 74 cities
132 helpful votes 132 helpful votes
“Excellent Location”
4 of 5 stars Reviewed September 26, 2011

We have stayed here three times, twice with two children. Suites are small and need an update. Bathroom and decor are nothing memorable. But hotel staff is friendly (like everyone else in Bogotá), hotel is clean and the breakfast is great. Just outside the hotel (an area called Zona G) there are dozen of dinner choices, some very gourmet. Criterion is my favorite (go for the menu degustación). Right in front is Juan Valdes Cafe (Colombian Starbucks), and to the right one of the best pâtisseries in Bogotá.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites Hotel Bogota-Rosales, responded to this review, September 27, 2011
Greetings on behalf of all the Hotel Embassy Suites´s Staff. Thank you very much for comments. We would like to let you know that he Hotel started to renovate all their suites in may and it will be finished at the end of this year. Please let us know when it is going to be your next visit to give you a renovating room.

Once again thanks again for your comments; we are working to improve our service every day.

We hope you will get a 100% satisfaction service in your next visit.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tampa, Florida, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 27, 2011

This was my second stay at the Embassy Suites in Bogota. My last trip was in 2008, yet all the staff remembered me immediately - including my name. Amazing personal attention by everyone, from help with getting taxis to advice on where to shop. There are lots of lovely hotels in Bogota, but I'll choose Embassy Suites every time, because the staff there really go the extra mile. A word about the city: Bogota has a bad rap that lingers from the 80's - but Colombia has made enormous improvements to security. I always felt safe walking the streets, even with my mother and my child with me. Bogota is a city full of warm, welcoming people, and has great museums and other sites of interest. Don't believe all the hype drummed up by Hollywood and journalists (think about it - when do you ever read about something good happening anywhere?). Give Colombia a chance - you won't be disappointed!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites Hotel Bogota-Rosales, responded to this review, September 13, 2011
Greetings on behalf of all the Hotel Embassy Suites´s Staff. We want to thank you for your excellent comments about our services and for being our guest.

The growth and trust we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to offer you a prompt and efficient service and the product quality that you expect

We hope you visit us again soon.

Sincerely,

Jose Bayona
General Manager
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Winona, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2011

My wife and I stayed here for two nights in January during a stopover between Panama City and Cartagena. We arrived at the hotel before the published check-in time but the front desk staff was very accomodating, finding us a room immediately, with no wait. They also were patient with our minimal knowledge of their language, even asking a coworker who could answer my more detailed questions to interrupt their break to help us. Another interesting feature in the lobby was an internet based information kiosk that described many of the local attractions and restaurants. Often, if you found something interesting, it would dispense a discount voucher for the site you were reading about. There are numerous above average restaurants within a 2 - 3 block radius, featuring menus from Peru, Argentina, traditional Colombian etc. as well as the ubiquitous pizza places. The neighborhood was clean, well lit and felt very safe. The brunch (included) at the hotel on Sunday morning was exceptionally good. When we had finished, the taxi to the airport we had requested at the front desk the previous evening was waiting for us at the curb. We found this hotel to be a wonderful place to stay in a very beautiful city. Just go!

Room Tip: Ask for a room facing south. The view of the tile roofs and Mt Montserrate was beautiful.
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  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites Hotel Bogota-Rosales, responded to this review, September 13, 2011
Greetings on behalf of all the Hotel Embassy Suites´s Staff. Thank you great qualification and for choose us as your home in Bogota city.

For us, it has been a pleasure to have you here. If you have any suggestion to improve our service please let us know. Your comments are very important for us.

We hope to have you here soon.

Best Regards,

Jose Bayona
General Manager

.
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North Tonawanda, New York
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 19, 2011

My husband and I met up with my daughter and her boyfriend at this hotel after booking 2 rooms for 2 nights on points. They had arrived much earlier and were able to check in before the normal check in time with no problem. Checking in was simple, and everyone was pleasant and accommodating. As you enter the room there is a sort of bar area with coffee/tea and a sitting room with a TV, table , and couch-small but perfectly adequate. The sink for the bathroom was off of that with the usual amenities, the bathroom off of that, and also the bedroom. The bed was nice and comfortable. The bathroom itself was a bit dated, but the shower was nice and hot and powerful.
The location was in a nice and safe area. Across the street was an excellent English bookshop (Authors) with a suprisingly good selection of books and magazines. Attached to that was a cute little cafe where you could purchase drinks, coffee/tea and some fabulous sweets/cakes.
I think what I liked best was the service ( always with a smile ) and the fact there was hot water in the shower since we heard many places do not have what we always take for granted! There wasn't anything I really disliked and I would stay there again.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites Hotel Bogota-Rosales, responded to this review, August 26, 2011
Greetings on behalf of all the Hotel Embassy Suites´s Staff.

Thanks for your great qualification and for being our guest. For us, it has been a pleasure to have you here. If you have any suggestion to improve our service please let us know. Your comments are very important for us.

We reiterate that the Embassy Suites Bogotá Rosales Hotel staff is always working to offer you a promptly, the efficient service and the product quality that you expect. We hope to have you here soon.

Sincerely,

Jose Bayona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 12, 2011

Stayed there on a layover this week. It cost US$215 + tax for one night and was very surprised at the quality of the room - far below Embassy Suites standard. The furniture was old, worn and tatty. The chairs were dirty and the bathroom was functional but bare. It looks borderline 2 star quality.

It took me a while to sleep - just not a fan of worn/unclean hotel rooms with the idea of hygiene and bed linen..

As usual the entrance was like entering Caesar's Palace.. why can't they invest some of the glamour downstairs into the living quarters upstairs??

Room Tip: Don't pay more than $100 for rooms here... just not worth it
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  • Stayed August 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUESTSERVICESEMBASSY, Gerente at Embassy Suites Hotel Bogota-Rosales, responded to this review, September 13, 2011
Greetings on behalf of all the Hotel Embassy Suites´s Staff. Thank you very much for your comments.

Regarding the condition of the suites, décor and furnishing, we would like to let you know ,that the Hotel has started a remodeling process in all our suites to improve our service. Please let us know when it is going to be your next visit to give you a renovating room.

We want to reiterate that any suggestion , comments and preferences will be always welcome because it allows us to offer you 100% of satisfaction in your next visit.

Sincerely,

Jose Bayona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 9, 2011

My husband and I stayed three times in 2 wooks because of fligth conexions. Check-in was easy and fast even in the first time.It is clean and safe located among restaurants with a staff always trying to help. Breakfast was very good each morning.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2011

Its small, suites hotel in the hip corner of Bogota. fantastic stuff, happy to help, nothing is a problem. the rooms are big, bit old but clean and charming. small gym, great bar, nice breakfast, good price. great value. i like.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Bogota-Rosales

Address: Calle 70 / 6-22, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Bogota
#9 Luxury Hotel in Bogota
#9 Business Hotel in Bogota
#10 Family Hotel in Bogota
#15 Romantic Hotel in Bogota
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites Hotel Bogota-Rosales 4*
Number of rooms: 96
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Also Known As:
Embassy Suites Bogota
Bogota Embassy Suites

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