We arrived in the afternoon and were given one of the top rooms with a balcony looking over the city. Our room was funky and spacious, with hot water, and a fabulous large, comfortable bed - unlike the tiny "doubles" you usually find elsewhere. The night administrator was amazing - in about ten minutes he mapped out everything we needed to see , which helped a great deal. He also spoke English, which was a first for us. The only drawback was the day administrator's slightly curt manner - not totally in line with a holiday - but she did make a few phone calls on our behalf for which we were very grateful. The breakfast was average, but really standard fare for Colombia, so nothing extraordinary but also nothing unexpected. Directions to the hotel could be better - it's not easy to find if you are driving - or walking probably.