We have been working with Mantarraya Tours and have been very frustrated. We wanted to spend one week in Cartagena, San Andres, and Providencia. They continued to promise an itinerary but it was not until after we told them we were about to cancel the payment with our credit card company (paid in full a month prior) before they provided a less than detailed itinerary. We leave in 48 hours and they have still not provided any confirmation codes or details on transports. They changed our flights, booked a hotel that was in the middle or being remodeled and then changes our hotel (Deep Blue) to a far less superior hotel (El Recreo) without offering a reimbursement.
Last minute they suggested getting a yellow fever vaccination, which is not even necessary for Cartegena or the islands. It would be great to provide accurate and relevant information such as currency and hotel contacts instead.
We thought using a tour company would ease the stress but it has been just the opposite.
1) Get confirmation codes BEFORE you send any money.
2) Expect repeated excuses as to why they do not respond to emails or get you the information you request.
3) Check the locations and prices of the hotels and read reviews before you agree to stay there for the price.
4) Consider only using them for internal flights and doing the hotels yourself.
I will be writing a follow-up review for them upon return. I am hoping they can turn this around and provide great service when we arrive.
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