This is a brand new property in a convenient location near numerous restaurants in Zona G. They tried to pack too much hotel into much too small a space however. The lobby opens right onto the street, you can literally smell the exhaust from the check-in desk. The lobby itself is small, chaotic, and not at all welcoming. Staff was friendly, as is the norm in Colombia.
The rooms, while efficiently designed, are very small. The large window somewhat eased the sense of claustrophobia. The hotel fronts on one of Bogota's busiest streets (Septima) and there was substantial traffic noise in my eighth floor room. The flat screen tv is small (27 or 32"). On the positive side, the bed was comfortable and the shower worked well.
There is no free bottled water provided. Nor did list prices for the minibar. Much to my dismay, I learned on checkout they were charging 6900 COP ($4 US) for a local bottle of water that costs 1300 COP (or less) in the stores. Internet was 30,000 COP (nearly $20 US).
The safe in my room malfunctioned, locking up my passport and valuables. Security was able to fix the problem, but I got the sense this is a common occurrence (they did not even have to ask me what was wrong).
The restaurant does not open until 7 am. This is unacceptable for a hotel that supposedly caters to business travelers. They claim to have 24 hour room service, but the earliest you can get breakfast items is 6 am, and they do not offer complete breakfasts - you have to order separate items (i.e., coffee, juice, food) a la carte.
On checkout, they insisted on charging me 10% IVA on the room even though I should be exempt as a US resident.
Overall, I felt nickel-and-dimed to death. The JW Marriott and Embassy Suites are both in the same neighborhood and both are (in my opinion) better choices on quieter streets. I would not stay here again nor recommend the hotel to others.
Ask for a room that does not front on Septima.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 17, 2012
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Many thanks for your lovely review of your recent stay at Hilton Bogotá. We appreciate you taking the time to let us know about your stay.
Our location was a very important issue to take into account from the beginning, because we wanted to deliver our business and tourists guests a pleasant, safe and practical place to stay in. As you mentioned we are located in the middle of the Bogota´s financtial district and very close to the Zona G, Zona T and many others touristic areas.
We apologize for the inconveniences with the noise in your room, we would like to tell you that our architect thinking about the soundproofing of the rooms put double window and used a special material on walls called “Frescasa” to isolate the temperature and reduce the noise between different areas and it is”.
Regarding your comment about the TV, we would like to inform you that our Suite rooms have a 37” TV screen and our Deluxe rooms have a 32” TV screen with over 20 HD channels.
About your comment on the bottle of water provided, according to Hilton Standards, we do offer 2 complementary bottles of water per stay when the guest is a HHonors Diamond, Gold or Silver member.
In reference to the Minibar prices, we apologize for not providing you the information before hand where you can find it, the Minibar prices are in the room service menu of all rooms.
Thanks to your comments our Food and Beverage department is evaluating other water suppliers to have different price options; on the other hand we apologize for the inconvenient you had during your stay with our room service, as you mentioned our guests can order room service the 24 hours, whether it is for breakfast, lunch or dinner. Moreover we have the option to have breakfast from 6:00 am in our Café Devotion.
We would like to apologize for the malfunctioning of the safe, we are checking all the safes in the rooms to avoid this challenge to happen again.
On the other hand according to the Colombian legislation the bill at any Hotel in Colombia needs to charge a guest with the following taxes: 10% VAT for room charges and 16% TAX for any additional charges, nevertheless the national entity in charge of this collection is called “ DIAN”, and there is an exemption from the VAT as you mentioned, however in order to obtain such exemption the following condition needs to apply: 1. The bill cannot be paid by a company, 2. The guest must reside in a foreign country, 3. The guest cannot be in Colombia for more than 6 months, 4. The guest must buy a tourist package including not only the sleeping room . In order to do this the guest needs to apply for the taxe exemption.
We do hope you give us the opportunity of welcoming you back to show you our improvements derived from your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.