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“Lovely small hotel” 5 of 5 stars
Review of Hotel La Mansion

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Hotel La Mansion
3.5 of 5 Hotel   |   Carrera 17 #102-47, Bogota 11001000, Colombia   |  
Hotel website
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Hotel amenities
Ranked #25 of 236 Hotels in Bogota
Basel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Lovely small hotel”
5 of 5 stars Reviewed March 14, 2013

We found and booked La Mansion through booking.com and we were more than happy with our choice. The area around the hotel is a quiet neighbourhood and we felt safe there.
The hotel itself is a very nice building with lovely courtyards. The room we had was very clean with a really comfortable bed and a brandnew bathroom with rainforest shower.
We enjoyed a nice breakfast every day and once had dinner in the restaurant, which we really liked. The only disadvantage was the missing wine list, we would have loved to enjoy a good wine with the delicious food.
And the other thing we did not like was the huge TV running all day long, although there were no guests around. Our room was right next to this patio and in the room the TV was even louder than in the restaurant. But the remote control was easy to find, so we just switched it off...
We would definitely stay there again, as all the staff was very friendly and helpful. La Mansion is like an oasis in the big city!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    42
    18
    5
    0
    1
See reviews for
9
10
6
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

Hi, Every one , La Mansion hotel makes my life more easiar than i thought especially that i don't speaks spanish at all.
first they offer a taxi pick up from the airport which is very important i guess, very efficent, room where i stay was marevelous, Victor the waiter doing really a good job, food are delicious and clean, front desk always there, gate it in a secure area feelikng like home, u can jogg, a lots of parks arround u, there is plenty of things i forget to tell about this lovely treatment in this hotel,.
Mrs Zuly Amaris Lozano Charry, is really good in her job which keeping update her guest with reservation and the request of taxi pick ups etc... very professionaly. and the owner of the place give to the place liek she is ur mother. very nice comfortable hotel.

Room Tip: Nice place to be and in a secure area, and next to buses take buses to explore bogota. really sheap...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2012

Dear Suaad, you wrote in your comment: "the outside of the so called hotel looked like a regular house with a small regular wooden door in a outside neighborhood of Bogota far from everything".
That's not true, in fact, La Mansión is located in one of the most central neighborhoods of Bogota, and it is near of the Businness Centers of the city (Calle 100, Parque de la 93, Zona T y Zona Rosa).
I've been in the Hotel only once, for a business lunch, and even with that short amount of time for make me an impression, it was a good one. I think that this is a nice, intimate and familiar hotel. In fact, I recomended La Mansion to the foreigners guests of my wedding.
So, is not The Hilton, The Radisson or The Marriot...is just a FAMILIAR hotel.

  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gdansk, Poland
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 5, 2012

During drive from airport to hotel, first time we understood, that much better would be to know some words in Spanish. After hopeless struggles with taxi driver we arrived to small, unknown street with buildings walled by barbed wire. Out of hotel nobody can recognize it as hotel.
Fortunately, it was La Mansion Hotel. Inside looks amazing. Tidy, silent, safe, kind.
Even staff speaks English. They was very helpful when my friend was ill and has to stay whole day in room.
We spent there very good time.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willemstad, Curacao
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 1, 2012

when we reached at this hotel mansion ,, the outside of the so called hotel looked like a regular house with a small regular wooden door in a outside neighborhood of Bogota far from everything . it was gated with grill all over and from the front part of the so called hotel .
there was no sign on the wall or door that this was a hotel : like Hotel la mansion " , it only said with very small letters next to the door: la mansion . i thought i reached particular house of someone i don't know and i told the taxi driver that he probable was mistaken , and that this could not be the hotel i booked . so we went inside and ask if this was the hotel i booking.com and i was surprised to hear yes , this i s the hotel la mansion . i told them i was not planing to stay there any more since this was not what we expected to be or even saw onthe pictures of the booing site .they told me i have to stay or i will lose my money .the so called lobby was just like the sitting room of a poor to a middle class owner decorated with old sabby, cheap ,wear out furniture .They showed me 2 rooms and believe me it did not recognize none of these rooms on the nice pictures on the boong site showing nice cozy bedrooms and bathrooms . the furniture and bathrooms were old and one of the rooms had a really bad smell , only the restaurant looked nice and a small patio , but this is a house of a family trying to make a living with a hotel of 4 stars but totally off for 3 or 4 stars maybe just one . we decided not to stay and i lost my money since the police of this hotel is that when you book and do not stay , you lose not only one night but all of the nights you booking , and so it happpened .but i rather lose than stay somewhere and feel like i am no where in a strange new country and in a old bad smelling room . after me and my daughter left , we end up going around in a taxi looking for another hotel before taking any and i got one very nice comfortable aparthotel 122 plaza hotel for a little bit more but new , comfortable with flat sreen , kitchenette ,modern , and very centrally located ,we walked to restaurants and shopping mall , but this time i did not booked my hotel through booking .com because i did not like the fact that i lost $400.00 for such a bad choice due to untrue pictures of this so called hotel la mansion on this booking .com . i went i saw personally for myself to see what i was getting, for a lillte bit more was true
hotel la mansion was a bad choice , bad , very bad ,but never again

Room Tip: in colombia , some people may make a hotel out of a big house or residence of themselves , or place...
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana G, Guest Relations Manager at Hotel La Mansion, responded to this review, May 8, 2012
Dear guest: Thank you for your suggestions and complaints, giving us the opportunity to analyze them seeking better experiences in the future. Let us answer on by one your perceptions of our hotel. First: our entrance is as shown in pictures. Even this site has the photo of our main entrance, several photos of our rooms (9 of our 22 rooms have photos on the site) and public areas too. We are not trying to hide anything or produce mistakes or misperceptions on customers. The perception of a “regular house with a small regular wooden door in an outside neighborhood of Bogotá far from everything” is completely subjective. This is not the typical hotel building and our regular guests know and recognize that as one of our charms and strengths. We assume that customers take their decisions well informed and after a serious search about the product including comparisons with others. Our location is well illustrated in all our sites maps, including Booking.com´s. We understand that for visitors is difficult to choose the right hotel near sites they are planning to visit in an unknown city, but this error was not induced by us. In the other hand, even we are located on an exclusive very safe and calm neighborhood, measures to ensure the safety of our guests are taken without shame, that explain the grid and the electric fence, that is very common in this city although we considered a very architectural and well designed solution for this security matters. About the lack of big signs at the entrance is prohibited by the city law to have signs with colors and high visual impact on noncommercial areas. Second: You said that this is a “so called hotel, pretending to be a 3 or 4 stars hotel but having maybe just one”. On this topic let us tell you that in Colombia there is a technical standard for classifying hotels and we are Certified as a 3 star hotel in NTS-006 (Technical Standard for the Lodging Industry) by SGS a well know international certification agency. We have been certified with 97% of compliance with the requirements even in infrastructure and also in service. If your perception is that the Certification is not adjusted, we respectfully suggest to contact directly authorities that regulate hotels in Colombia. Third: You said that you lost your money because of the policy of this hotel. Let us remind you that among several choices on our site you chose the lowest rate a “non refundable” one with very clear conditions for cancellations, no shows or changes. We offer a wide range of rates with different conditions and services as many hotels or airlines do. In any case concerned with your situation we tried to locate you by mail with no response and even calling to your home in Curazao. The General Manager spoke to your husband but he didn´t tell us where could we find you during your stay in Bogotá (know we know that you were not far from here only 2 km away from us at another hotel that appear not to be “far from anything”). Concluding this point of view for us was impossible to locate you to offer an alternative. We also wanted to invite you to test our service having a night with us, thinking about it as a better way to qualify a service instead of judging the whole experience by a first sight perception. Fourth: Finally, you said “…but this is a house of a family trying to make a living…”. About this topic let us tell you that in fact our family have been in this business for the last 35 years and have been running this property for the last 18 years. This is not our family house, we bought this property thinking of running a hotel in it, we have been doing so with our best efforts and we are very proud of our work and of our product. Finally: We really hope to have you here again, staying with us and having a good Colombian coffee cup. We are sure that you are going to love it and maybe after really testing our service your perception of this hotel will change.
Best Regards
D.Garcés
CFO, Director of Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel La Mansion

Address: Carrera 17 #102-47, Bogota 11001000, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #25 of 236 Hotels in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel La Mansion 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Excellent location, near most important malls and tourist atractions. Minibar an international TV, 100% free wifi. ... more   less 
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