I have traveled to over 50 countries and this was by far my worst hotel experience! Staff made a commitment for the hotel van to pick us up at our rental car return facility, and then dropped the ball and refused to pick us up at night, in a very dangerous city. After we made our way back to the hotel, we were treated to a shower with no warm water, a toilet that ran all night, and a TV in the room that came on by itself all night long. The final icing on the proverbial cake was when the desk clerk at 5AM in the morning had to inspect our room to see if we had stolen anything. I tried personally explaining my dissatisfaction with my experience to the reception desk at the hotel and they handed me a survey and said to voice my opinions through the survey-"that they were too busy to listen to guests complaints in person."
I would encourage everyone to avoid this hotel!!!
- Official Description (provided by the hotel):
- The Hotel Augusta is located in the Candelaria area at the resort, government and business in the city. Just a few steps away are the most charming and tourist sites in the capital as the Candelaria, the jet of Quevedo, the Cerro de Monserrate, Gold Museum, Quinta de Bolivar, Plaza Bolivar, the Church of San Francisco, the Cathedral among others, being an excellent choice for business people, tourists and organizations in general. This just 25 minutes from El Dorado International Airport, 30 minutes from Bus Terminal and 10 minutes from the train station of the Savannah. The Augusta hotel features 75 warm and comfortable rooms and Executive Suites type offering relaxation, satisfaction, comfort and convenience to our guests using elements that contribute to real rest, located in one of the most important buildings in the history of Colombia and architectural heritage City. Augusta St. Restaurant with international and eclectic dishes Light, light alternative NAS Cafe, the Grand Bar and cosmopolitan chick space that makes the difference in Bogota, reception halls as the Garnet, Cyan, Indigo and Scarlet these have the technical equipment to provide the best alternatives for conducting business meetings, seminars, conferences or other. These services are available 24 hours to make your stay a pleasant. ... more less
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