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“The worst hotel experience-Ever!” 1 of 5 stars
Review of Hotel Augusta

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Hotel Augusta
3.5 of 5 Hotel   |   Avenida Jimenez No 4-77, Bogota 11001, Colombia (Formerly Hotel BD Nueva Granada) (La Candelaria)   |  
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Ranked #81 of 215 hotels in Bogota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“The worst hotel experience-Ever!”
1 of 5 stars Reviewed August 18, 2013

I have traveled to over 50 countries and this was by far my worst hotel experience! Staff made a commitment for the hotel van to pick us up at our rental car return facility, and then dropped the ball and refused to pick us up at night, in a very dangerous city. After we made our way back to the hotel, we were treated to a shower with no warm water, a toilet that ran all night, and a TV in the room that came on by itself all night long. The final icing on the proverbial cake was when the desk clerk at 5AM in the morning had to inspect our room to see if we had stolen anything. I tried personally explaining my dissatisfaction with my experience to the reception desk at the hotel and they handed me a survey and said to voice my opinions through the survey-"that they were too busy to listen to guests complaints in person."
I would encourage everyone to avoid this hotel!!!

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Augusta_Bogota, General Manager at Hotel Augusta, responded to this review, October 9, 2013
It's satisfying for us to have customers like you . Therefore, we appreciate the time you spent on leave your comments in our satisfaction survey, be sure we're going to include your disagreements in continuous Hotel Augusta improvement actions.

We hope for your future visit, we can assist you with the care and professionalism that identifies our staff and you could fully enjoy our facilities.

Likewise, we apologize for the inconvenience presented during you stay in our hotel.

Thank you for choosing us as your rest choice in Bogotá.

Have a good Day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 people have reviewed this hotel

Traveler rating
    21
    34
    8
    1
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2013 via mobile

Small and dark rooms without aircondition, dirty carpet, very small bathroom - not able to open the door fully, spa and gym in remodelation so we weren't able to use it, but payed the full price, could hear our room neighbours television and either if he was using the toilet or snorring during night,
in the morning we had to wait for being seated because all tables were occupied, breakfast buffet is ok.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Augusta_Bogota, General Manager at Hotel Augusta, responded to this review, October 9, 2013
It's satisfying for us to have customers like you . Therefore, we appreciate the time you spent on leave your comments in our satisfaction survey, be sure we're going to include your disagreements in continuous Hotel Augusta improvement actions.

We hope for your future visit, we can assist you with the care and professionalism that identifies our staff and you could fully enjoy our facilities.

Likewise, we apologize for the inconvenience presented during you stay in our hotel.

Thank you for choosing us as your rest choice in Bogotá.

Have a good Day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 18, 2013 via mobile

We were pleasantly surprised on arrival at the Hotel Augusta. The staff were very friendly and insisted on helping us with our bags out of the taxi into the reception area.

The hotel decor overall is modern and well maintained. We found our room very comfortable & clean the only downside was that it was a little small but I think that is to be expected.

I would stay here again if I return to Bogota.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta GA
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 22, 2013

For seeing the Gold Museum and other museums within walking distance, the Hotel Augusta was good. The staff was friendly and the breakfast good with eggs to order and a fruit and pasty buffet. Every morning there we several hot items. The beds were hard, the rooms dark and the towels inadequate. Every day (4) we had to request more towels, more toilet tissue, more soap. The shower was uneven and never drained. The bathroom was large, as was the shower, but not very attractive. There was no place to put anything in the bathroom. It was cold while we were there so they sent us a space heater. The beds were covered with plastic sheets. I ripped that off the first night since it was very uncomfortable. I felt like I was in the Sleep Cheap with a sheet like this on the bed. We were advised not to go out at night unles we took a cab. The hotel is in Candalalaria, which is not the safest area at night. The location was fine for us for what we wanted to do. I would not stay in this area on my next visit, but it was great for visiting museums and tourist attractions. I'd give the hotel a solid average.

Room Tip: Ask for a room that has plenty of light.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 22, 2013

I stayed here as part of a tour group and, as with all hotels where we stayed in Colombia, the room sizes varied from tiny (one way passing with mimimal space for luggage), to nice sized suites--all on the same floor and next to one another. So, be sure to ask for a larger room if you’re not satisfied with the one assigned. (Since I was on a tour I don’t know if the cost of the rooms vary with size, so be sure to ask.) They give free drink coupons for the first night, which is a nice touch. The breakfasts were OK, with eggs cooked to order. The location is good if you want to be in the Candelaria area (old Bogota) near the Gold Museum and the Plaza Mayor.

Room Tip: If you get assigned a small room, ask for a larger one, after checking price differential if any.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
den haag
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 9, 2013 via mobile

I give an 8 for this hotel! Thanks to the porter who gave a free adapter for the voltage so i could load my phone and camera. I will definately come back if i return to bogota. Good service! Also a good location.in the center of la candelaria which is bogota's niciest neigboorhood.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

We stayed 2 nights, it is a very fair and very helpful choise as it in walking distance to all the museums in the city center. Rooms are clean, big enough and breakfast is ok.At night if you want to go to zana rosa or zona t crab a taxi (30 minutes 15000)

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Augusta

Address: Avenida Jimenez No 4-77, Bogota 11001, Colombia (Formerly Hotel BD Nueva Granada)
Phone Number:
Location: Colombia > Bogota > La Candelaria
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #81 of 215 hotels in Bogota
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Augusta 3.5*
Official Description (provided by the hotel):
The Hotel Augusta is located in the Candelaria area at the resort, government and business in the city. Just a few steps away are the most charming and tourist sites in the capital as the Candelaria, the jet of Quevedo, the Cerro de Monserrate, Gold Museum, Quinta de Bolivar, Plaza Bolivar, the Church of San Francisco, the Cathedral among others, being an excellent choice for business people, tourists and organizations in general. This just 45 minutes from El Dorado International Airport, 30 minutes from Bus Terminal and 10 minutes from the train station of the Savannah. The Augusta hotel features 101 warm and comfortable rooms and Executive Suites type offering relaxation, satisfaction, comfort and convenience to our guests using elements that contribute to real rest, located in one of the most important buildings in the history of Colombia and architectural heritage City. Augusta St. restaurant with international and eclectic dishes Light, light alternative NAS Café, the Grand Bar and cosmopolitan chick space that makes the difference in Bogota, reception halls as the Garnet, Cyan, Indigo and Scarlet these have the technical equipment to provide the best alternatives for conducting business meetings, seminars, conferences or other. These services are available 24 hours to make your stay a pleasant. ... more   less 
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