Location was very important to us so after much research chose to book the Jazz Apartments for our anniversary weekend in Bogota based on the great reviews and location. On our way to the airport I received an email from Javier at Jazz Apartments claiming there was a problem with our room so we would be moved to their sister hotel (Artes Suites 104) but not to worry as the pre-arranged airport pick-up would still be honoured and as well we would be comp'd a ride to Andres that night. Upon arrival dazed and exhausted their was no one to pick us up, we waited and waited. We finally ended up taking a taxi to the Jazz as we had no idea where their sister hotel was ($35 cab ride). When we arrived they said they had no room for us, never really explained why. We told them our arranged pick up never came, they could not care less and ignored us. We sent an email to the manager Javier about this, and he never responded, odd bc before we arrived and paid he responded promptly. The sister hotel was in a very poor location and not where we wanted to be. We constantly had to take their drivers to the locations we thought were close by. We were charged different prices by all of them to go to the same location. Things like asking for a map were never honored. WE never did get our ride to Andres. The room was nice, the staff was okay, but we were soured. Would not recommend, the manager does not care, and they seem to bait and switch their customers and make false promises. It appears from the last reviews this hotel is going downhill fast. I would not recommend.
- Official Description (provided by the hotel):
- Sleek, modern and oh-so-unique, the Jazz Apartments is a reward for executive and holiday guests seeking a different sort of travel experience in Bogota, Colombia. Jazz Apartments offers a casual and intimate alternative to the more impersonal, chain-style Bogota hotels. A special place where you can return again and again to make Bogota yours, with a gracious, welcoming staff eager to help you enjoy the city - whether you’re touring downtown sights and attractions, relaxing with a glass of wine in your apartment-style suite or meeting friends for cocktails in our fashionable restaurant and bar. Overlooking the lush greenery and meandering paths of Virrey Park, minutes from the Zone T and 93 Park entertainment districts, Jazz Apartments welcomes you to explore Bogota at your own pace. ... more less
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