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“Wonderful Luxury Hotel in Financial District” 5 of 5 stars
Review of JW Marriott Hotel Bogota

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JW Marriott Hotel Bogota
4.5 of 5 Hotel   |   Calle 73 # 8-60, Bogota, Colombia   |  
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Ranked #4 of 224 hotels in Bogota
Columbus, Georgia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
43 helpful votes 43 helpful votes
“Wonderful Luxury Hotel in Financial District”
5 of 5 stars Reviewed June 19, 2013

Everything was first class: attentive helpful staff, beautiful furnishings, delicious food. Breakfast buffet had outstanding selection of fresh fruit, breads and pastries, hot dishes, Appetizers ànd tapas, and the best coffee. Rooms are beautiful with modern decor, nightly amenities such as bathrobes and slippers, a floor mat next to the bed, special aromatherapy and chocolate treats. Monet Brasserie menu is creative and delicious, and very reasonable and has a beautiful exterior deck with comfy sofas and chairs. The lunch buffet has an endless variety of soup, hot dishes, national cuisine, salads, and exquisite desserts and impeccable service. The fresh juice creations are sublime. Lobby bar very comfortable and inviting. We enjoyed every minute of our stay.

Room Tip: All windows are soundproof, so traffic noise not a problem. none of the rooms have "views"...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, June 22, 2013
Dear guest, it is so great to know you enjoyed every minute of your stay. We are very glad to know that all the establishments as well as the service provided left such a good impression on you. Please know that we strive to make the JW Marriott the place to be in Bogota offering ambiances and unique experiences for our guests. We hope you can visit us next time and thank you for taking the time to let us know about your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bogota, Colombia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2013

Everyone was so friendly. The rooms have the best entertainment system I've seen, are well decorated and have everything you need for guests. The service of the staff of the hotel is spectacular, the food is delicious. The room included breakfast, which is buffet. It is located in one of the best areas of Bogota. In the hotel there are the taxis that can take you anywhere in the city.
I was with my wife the night of June 1, 2013 and we really liked this hotel. This is one of those places where it will be a pleasure to return.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, June 13, 2013
Dear guest, it is wonderful to know that you and your wife enjoyed your stay with us and that all the details such as the entertaining system, decoration and food along with the service we provide were factors in making you feel completely welcomed. We thank you for choosing us and know that it will be a pleasure to host you on your next visit to Bogota
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 9, 2013

The property is impressive, despite a surprisingly small footprint and an unprepossessing mid-block location. The detailing throughout is beautiful, lending a luxury feel. The street floor bar opens to a fantastic outdoor deck. Personnel are attentive, animated, and interested in their guests. We especially appreciated the services of the concierge--whose desk is occupied well into the eventing. Consider the executive floor, which we found to be a good deal.

We throughly enjoyed our stay and look forward to returning.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, June 13, 2013
Dear guest, thank you for your kind comment. We are glad that the establishments of the hotel were pleasing to you and that the service of our associates was up to your standard, please know that the satisfaction of our guests is not just a job but something we cherish strive to achieve. It is great to know you chose to enjoy the perks of our executive floor for an additional JW experience. We hope to have you once again and thank you for the time you took to let us know about your stay with us.
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The Woodlands, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2013

I've stayed on two occasions and was very pleased both times. The hotel staff are bilingual and very helpful. The rooms are comfortable with turndown service each night. I actually peeked under the bottom sheet to see what made the bed so plush and snuggly. Location is in a safe area and conveniently located. Nice fitness center with indoor lap pool is a plus. The food in the hotel is excellent, and a Juan Valdez Cafe is attached to the corner of the building with a dedicated sidewalk for safe passage back and forth.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, June 13, 2013
Dear guest, thank you for your visit to the JW Marriott and it is nice to know that you have stayed with us before. It is great to know that your overall experience with us has been a pleasant one. We are glad that our beds provide you with the best rest possible and that you got the chance to enjoy our Health Club. We hope to have you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2013

My first time at the Bogota JW Marriott. It's a fantastic Hotel with all top quality services. Staff very well trained and great with customer service. The Bar and entertainment terrace is quite differen and very nice with excellent music and good environment. Breakfast is fantastic with all kind of fruits, pastries and the Omelete station fantastic. I will be highly recommend the JW Marriott Bogota to any one and after many years of staying in different Hotels in Bogota this is in the top. Well done. Rodrigo Trujillo

Room Tip: All rooms are sound proof but the North side with the Mountain view.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, June 13, 2013
Dear guest, thank you very much for your wonderful comment. Thank you for trying us out and it is very nice to know that the JW Marriott is at the top of your list in all the other hotels in Bogota. We are glad you enjoyed the food and the establishments of the hotel. We hope you can visit us again and thank you for taking the time to tell us about your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

I spent 5 nights at this very well managed and proud hotel. The location is the safest in Bogota and definitely the cleanest. The room service and morning Buffett were excellent and the rooms were very clean. Turn down service with a different mint or chocolate and pillow oils every day was very much appreciated! The staff was always friendly and helpful.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, May 30, 2013
Dear Spur2012,
Thank you for choosing the JW Marriott on your visit to Bogota. It is pleasing to know that you had a wonderful stay with us and that the customer service we provided made for an all excellent experience. There is nothing more gratifying than the satisfaction of our guests so small details like the mints, the chocolates and the amenities at turn down are just our way of offering a pleasing stay. We hope you can visit us again in the future and thank you for taking the time to tell us about your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed May 12, 2013

I have decidedly mixed views on the JW Marriott. When I was actually staying there, I was a big fan despite some minor complaints. The location is excellent, right between Zona T and Zona G. The rooms are luxurious and comfortable- I stayed on the concierge floor and had a spectacular view of the city. The concierge lounge was a great place to have afternoon drinks or meet up with colleagues. The basement gym and sauna/pool were modern and clean. Some of the hiccups though were pretty frustrating- for one, the keycard de-magnetized at least 8 times during my 2-week stay. Each time I had to traipse back to the front desk for a new card, sometimes waiting over 5 minutes as they checked on other guests. This got old really fast, as I never knew if my card would actually work in the elevator or in the room. The concierge floor has a dedicated staff member there- but they were probably absent more often than they were actually there. It seemed like every time I actually needed someone, they were nowhere to be found and I had to go to the front desk. But if I didn't need anything, lo and behold they were there. More consistent staffing would go a long way. The maid service was good, except for the time they left my room wide open for hours. Apparently the mini-bar staff neglected to close my door. Luckily nothing was missing- they apologized, but it didn't exactly inspire confidence.
The real fun began after I returned home and tried to submit the receipt to my employer for reimbursement. Apparently foreigners are not subject to the 16% IVA tax- even though I gave them my foreign address over the phone when I made the reservation and checked in with my US passport, they neglected to inform me of this and charged me the tax anyway. The proper thing to do would be to proactively provide me with the form at check-in. Two of my colleagues actually did ask about this, and they were incorrectly informed that it was obligatory for all guests. Either the front desk staff were wildly uninformed, or deceitful, or simply lazy- either way, it reflects terribly on the hotel. My bill also included a $3 per day per person Insurance Fee. Apparently this is an optional charge that you can decide to not pay- but no one ever tells you this. It's buried in the fine print when you check in, but it would be a simple courtesy to explain this to guests. If you're staying a night or two, it's no big deal. If you're staying 2-7 weeks, then it certainly adds up. Both of these charges caused the bill to go over per diem, meaning that I had to pay out of pocket. I've called the hotel at least 8 times trying to resolve this. At first they seemed helpful and agreed to refund the charges- but each time I call, I get the run-around and they refuse to send me the forms I need to fill out to process the refund. They have now stopped answering my e-mails entirely, which is really just disappointing and shocking from a customer service standpoint. I would have expected better out of a large international chain such as the JW Marriott. The JW in Bogota is really just a huge embarassment, and you'd be better off taking your business elsewhere.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Belloni, General Manager at JW Marriott Hotel Bogota, responded to this review, May 20, 2013
Dear guest,
We appreciate your feedback as it shows us a way to better our service in every way. Please know that magnetic key cards do tend to demagnetize if they are placed by any electronic devise. That might have been a reason why this was caused. However, we will check with our supplier as such things should not be happening. We apologize for the mishap regarding the open door and please know that it is not that we neglected to close it but we will make sure our associates are more careful when they are finished servicing your room. In regards to the 16% tax it is a law that was passed a couple of weeks before your arrival and there were still many questions regarding the procedures to follow. We have already sent you the paperwork to fill out in order for us to make a full refund of your money. We hope you understand that we did not do this out of bad faith as we try to keep our service to you as transparent as you deserve. Once again, thank you for letting us know about such mishaps as it is the only way we can provide and impeccable service.
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Additional Information about JW Marriott Hotel Bogota

Address: Calle 73 # 8-60, Bogota, Colombia
Phone Number:
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 224 hotels in Bogota
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Bogota 4.5*
Official Description (provided by the hotel):
The luxurious JW Marriott Bogota Hotel is located at the heart of the financial and entertainment district, next to the corporate offices of major companies and close to the best restaurants and bars in Zona T and 93rd St Park. This Bogota hotel offers the highest speed Internet available for an invaluable entertainment experience streaming movies or music. Exclusive soundproof windows in rooms guarantee you the best rest. Our 264 rooms feature 300-thread count Egyptian cotton linen as well as a down feather mattress topper to offer maximum comfort and a unique relaxing experience. Enjoy a great steak or a delicious imported lobster in La Mina, renowned as one of the best restaurants in Bogota. For a brasserie experience visit Monet, our French restaurant recognized for its exquisite breakfast and lunch buffets. Try one of our 73 different types of Martinis at Dry 73 or chill out at La Terraza, where live music, exotic cocktails and a great ambiance make it the place to be. ... more   less 
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