My husband and I requested a private room with a private bathroom and we got an apartment with two bedrooms! This place was very spacious and even had a hammock. It was separate from the hostel, which we kind of needed at this point in our travels in Colombia. We had an amazing view of Montserrate from the place, too!
However, everything was unplugged when we got there and we couldn't figure out how to work the T.V. or phone. The microwave was a hazard (brown rust in it) and we were afraid to use it. The bathroom also had a window that was permanently open, so that made for pretty cold breezes during our showers. The place was very old looking, but then again, we can't complain too much for the price.
My other reason for giving it an average rating was because the service was average to slightly above average. We had heard that not just the weather was cold in Bogota, but the people, too. When we arrived, the woman at reception was very short and didn't really smile. We were served breakfast when we arrived early even though we hadn't stayed there yet, so that was nice. They did let us check in early, too.
However, the woman at reception acted like we were supposed to know how to connect everything we were having difficulty with. In other parts of Colombia, there would have been an immediate offer to come show us. In Bogota, they did come get us connected, but later in the day when we were out and about. We also were kind of made to feel like "duh, you don't know that" about directions, too. It wasn't super comfortable to ask questions and that is what the staff should be there for.
Overall, I would have stayed there again, but just would've appreciated a few more smiles and more willingness to go the extra mile for service:)
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- Also Known As:
- Hostal Sue Candelaria Hotel Bogota