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“Marriott's Quality Service” 4 of 5 stars
Review of Bogota Marriott Hotel

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Bogota Marriott Hotel
4.5 of 5 Hotel   |   Av. El Dorado #69b-53, Bogota, Colombia   |  
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Ranked #1 of 254 Hotels in Bogota
miami
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Marriott's Quality Service”
4 of 5 stars Reviewed August 24, 2014

I tend to stay at Marriott's chain quite a bit since I really enjoy their loyalty program. Stayed at the Bogota Marriott for the first time this week. The staff was uber polite, knowledgeable and provided great service. There is something really cool about a place that the staff (everyone) always calls you by your last name. Feels special. The hotel has 2 great restaurants on premise: Pimento and Tanoshii. The Japanese restaurant was really good (ranked #5 on TripAdvisor) and Pimento is #4. The rooms were large and well appointed. The gym was perfect for my workouts in the AM before my meetings and the lap pool looked very appealing. I was at the hotel for business and, while the hotel was located in a business area of Bogota, it was very far away from my clients' offices given the crazy Bogota traffic and many of the streets being under construction. That being said, I may not be able to stay there again as I prefer a location closer to where I do business. The hotel is very close to the airport but far away from the action in Bogota in case you are in town for some fun (only). The JW Marriott is in a much better location as I stayed there the last time around. Lastly, while over there, I used their car service and wanted to give a shout out to Oscar Moreno and Juan Carlos Galvis. Nice folks, always on time, knew the city well, friendly and helpful. Oscar was a great tour guide during my stay over on Saturday. I highly recommend his services. Hasta la vista Bogota! Great doing business there.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank RonaldoDaSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 25, 2014
Dear Ronaldo,

Thank you for your comments. We are so glad to hear that even you were not close from your business place you enjoyed the facilities and services of our hotel.

We hope you stay with us in the future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,452 reviews from our community

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Shanghai, China
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 22, 2014

We enjoyed our stay at the Marriott Bogota very much. The staff was very friendly and service minded and the gym facilities were sufficient for a good workout... Remember, Bogota is 2600 meters above sea level so oxygen level is lower and thus tougher in people who come from lower altitudes. Room was good with all the comfort you come to expect from Marriott. I am a Gold Marriott Rewards, so I can not tell whether the particular attention to my needs by the staff was from my status or from their own corporate culture.
It is very close to El Dorado airport.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 25, 2014
Dear Vincent,

Thank you so much for letting us know your comments. We are so glad you found the best facilities and staff to make your stay more comfortable.

We hope you stay with us in another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 22, 2014 via mobile

A very nice hotel close to the airport in an area with lots of restaurants and a mall ... The staff are very kind and polite. Thanks to the hospitality of Mr. Leandro that received me at the airport , also gave me some support during my stay . The restaurant is perfect . Great breakfast and the food from the menu is amazingly good ... The room is very good and clean , just a led flashing from the smoke detector annoying during night...

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ghetzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 25, 2014
Dear Ghetzel,

Thank you so much for taking the time and give us your comments about hotel. We feel very proud of the comments about Leandro, we work everyday to give you the best service with the best staff.

We hope you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed August 17, 2014

This is my second trip to Bogota and I have stayed at this hotel for the past 3 weeks. The property is clean, modern and very conveniently located. The gym and pool are outstanding. The staff is very helpful and attentive. Of special note is the staff of the executive floor. Although they are all friendly and professional, 3 stand out as they always go above and beyond and provide truly outstanding service: Wilber, Mylena and Lilliana. It's a pleasure to see them and they always make my day. Overall, a great hotel to stay at.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank stephen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 18, 2014
Dear Stephen,

Thank you for taking the time to write your comments about hotel and staff. We feel very proud of the service that Milena, Wilber and Liliana are giving you. We are so glad that you are a frequent guest and hope see you in our hotel in a future occasion.

Best regards,
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San Antonio, Texas
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 14, 2014

This is an excellent hotel with very nice rooms, a pleasant staff, and top-rate executive lounge and sushi bar.

The check-in staff and doormen are all extremely polite, and the executive lounge attendants really went out of their way to make me feel like a welcome and valued Marriott guest. Meanwhile, the sushi bar is superb, made even better by the staff there, too. Clearly, the workers at this hotel have been very well trained in the art of customer service. They should visit other hotels and train everyone else there. Excellent job! I'll be coming back.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank DaleGribble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 15, 2014
Dear Dale,

Thanks so much for taking the time to give us all your comments. We really feel proud of all your perception of hotel. Your comment ¨the workers at this hotel have been very well trained in the art of customer service¨ is very important for us because we work everyday for this, our mission is attend you with the best service and best facilities.

We hope you stay with us in the future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
256 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed August 11, 2014

The hotel is in close proximity to the airport and city of Bogota, but in a quiet residential neighborhood. It's a gorgeous hotel with every amenity you could need. The staff was amazing, especially Johnathan, who worked on the concierge level (where we enjoyed complimentary beverages at night and breakfast in the morning). He was friendly, attentive and gave us lots of recommendations for places to visit. The rooms were beautiful and extremely comfortable. We spent our last day (before heading to the airport) just hanging out downstairs in the quiet zen garden and eating at some local restaurants and it was very nice and peaceful.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 12, 2014
Dear Guest,

Thanks a lot for your comments. With these appreciations of hotel and staff we feel we are meeting our mission. Thank you also for taking the time and write on Tripadvisor,it is very important for us to know all your perception about hotel. We feel very proud to have committed people as Jonathan at the executive lounge.

We hope you stay with us in a future occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

Started my stays at this location over 2 years ago mainly due to location of the business; the location changed across town BUT I chose to continue staying at this Hotel because it is simply the best, all the staff is very polite and work hard at getting to know you; Please give some recognition to the following guys, they deserve it; Milena, Wilber, Laura, Lady, Stephanie, Juan Carlos , and the entire staff of the Executive Lounge.

This hotel is definitely the place to stay while in Bogota for business or pleasure.

Sincerely,

Jorge Alvarez

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Horhey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_ManagerBOG, General Manager at Bogota Marriott Hotel, responded to this review, August 11, 2014
Dear Horhey,

First we want to thank you for all your positive comments about hotel and staff. We feel very proud of recognition you make to people at the executive lounge. We are sure we have committed people working to give you the best service.

We hope you stay with us in the future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bogota Marriott Hotel

Address: Av. El Dorado #69b-53, Bogota, Colombia
Location: Colombia > Bogota
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 254 Hotels in Bogota
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Bogota Marriott Hotel 4.5*
Number of rooms: 239
Official Description (provided by the hotel):
The Bogota Marriott is located in the financial and entertainment center of Salitre, just 4 miles away from the International Airport El Dorado. The hotel features a fully equipped fitness center, an acclimatized lap pool and a Spa with steam room, sauna and three massage rooms. At the executive lounge on the 10th floor guests can have complimentary breakfast and in the evenings enjoy complimentary hors d'oeuvres and cocktails. At the hotel you will find two unique concept restaurants and a bar. Pimento is a casual Italian restaurant where guests enjoy homemade style pasta in a welcoming and fresh atmosphere. Tanoshii is a chic restaurant that serves genuine Japanese cuisine and its lounge style bar is where local and international guests chill out after work and enjoy live music and Sake based cocktails. All our rooms are designed to deliver the best comfort, featuring streaming speed internet access, soundproof windows, total blackout curtains and 300-thread count Egyptian cotton linen sheets, work desk with ergonomic chair, alarm clock with a docking station for mobile devices and a fully equipped bathroom with rain shower. The hotel offers complementary parking space for its guests. Stepping out of the hotel's lobby you will find the Bogota Corporate Center and a plaza with restaurants and bars. Two of the most important shopping malls in Bogota, the Chamber of Commerce, the Maloka Interactive Center and Salitre Magico amusement park are just minutes away from the hotel. ... more   less 
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