First let me be clear the room was fantastic and the overall hotel is clearly a five star hotel.
My disappointment and frustration came from three unique events that occurred on my one night stay. First I arrived from a long business day at 10:40pm,. I asked at check in if a restaurant was available. I was told that the restaurant was open till 11pm. I quickly checked into my room and was at the restaurant at 10:50 where the entire staff was obviously still there. I was told the restaurant was closed. I explained that i was looking for a quick, quite meal, but they denied that they were open. The even went as far as to tell me the front desk was wrong. They told me to order room service or go to the noisy bar across the way which serve sushi. QUite honestly all I wanted was a quite meal outside of my room. I ate at the noisy bar and went straight to bed. Strike one.
Upon check in, I made it clear that I had an 745am international flight and I needed to get to airport by 5:45. Was told no problem we can arrange a car for you. In the mean time they offered a wake up call, which I accepted at 5:10am. Strike 2 - no wake up call. Never had that happen before. Fortunately my own body clock went off and I rushed to shower and get out the door.
Arrived in a rush to the lobby to check out and ask for the car. They then tell me that they dont have one and that the shuttle will not leave till 6am. I let them know how frustrated the entire experience had been. Fortunately they arranged a taxi albeit later than intended.
Been to Marriots before and generally the service is outstanding. This one was a disappointment.
- Official Description (provided by the hotel):
- The Bogota Marriott is located in the financial and entertainment center of Salitre, just 10 minutes away from the International Airport El Dorado. The hotel offers the highest speed Internet access available in the city (64 MB). Our 239 rooms feature exclusive sound proof windows, 300-thread count Egyptian cotton linen as well as down feather mattress topper to generate maximum comfort and a unique experience in relaxation. Visit Pimento, an exquisite and elegant Italian restaurant and Tanoshii, our sushi bar to kick back, have a drink, and enjoy chill-out music and genuine Japanese cuisine. Stepping out of this Luxury hotel you will find two of the most important shopping malls in Bogota as well as the Chamber of Commerce. Maloka Interactive Center and Salitre Magico amusement park are just minutes away. ... more less
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