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“Best hotel so far in Bogota!” 5 of 5 stars
Review of Hotel Estelar Suites Jones

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Hotel Estelar Suites Jones
4.0 of 5 Hotel   |   Calle 61 No 5 39, Bogota ., Colombia   |  
Hotel amenities
Ranked #65 of 242 Hotels in Bogota
Certificate of Excellence
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Best hotel so far in Bogota!”
5 of 5 stars Reviewed February 25, 2012

Bogota is a tricky city when it comes to hotels. Generally overpriced, and std amenities such as soaking tubs and free wifi are not always available. Jones Suites Bogota however has exceeded my expectations and is better than the Courtyards in the US. Also, the prices are upfront when booking so there was no surprise. Colombian nationals have to pay a special tax, one that is sometimes added on to unsuspecting non-Colombians - but this one on expedia was straightforward and transparent.

I based my choice on the proximity to the airport and also in the area. Bogota again is tricky when it comes to selecting an area. Candelaria has a reputation to be unsafe since it borders two bad areas on its borders so I didn't want a hotel in that area. I took a taxi ticket from the airport, and the fare was a standard $22500 pesos. The hotel is located in a very quiet neighbourhood, secure, and in a new building. The doorman was great, and the front desk was courteous. I especially appreciate the fact that they had a US toll free number to call in advance to ask questions about the hotel. Breakfast was included, a nice touch and buffet style. Plentiful with fresh fruits, cereals, ham, eggs, and tamales etc.

I love the room. It was much bigger than most of the business hotels i.e. courtyard, hilton that I've stayed at in the US. Nicely furnished, simple, comfortable with no fuss. The tub was especially nice since it was a standard soaking tub in a nice size bathroom. The hot water and the jet shower was excellent and really took the travel stress away. My room overlooked the courtyard, which offered a nice view. It doesn;t have AC, but most hotels and buildings do not have AC due to its temperate and slightly chilly night time temp. I kept the window open and really enjoyed the light breeze. Wifi was effortless and reliable. Not blazingly fast, but perfectly adequate for business purposes. I wasn't downloading. Since it is a suite hotel, there are limited rooms on each floor making it a really private and quiet experience. I would definitely try other Estelar hotels and apartments in Bogota and not go with other hotels. Super reasonable price, too!

Room Tip: I think a standard double room is just as good as a suite.
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Estelar, E-Commerce at Hotel Estelar Suites Jones, responded to this review, February 27, 2012
Google Translation
Apreciado Huésped,

Reciba un cálido y respetuoso saludo por parte del equipo de colaboradores del Hotel Estelar Suites Jones, para nosotros es muy grato e importante recibir sus positivos comentarios los cuales son motivo de satisfacción para nuestro equipo de trabajo.
Gracias por elegirnos y esperamos tener la oportunidad de atenderlo en su próxima visita en la ciudad de Bogotá. No olvide que Hoteles Estelar son los Hoteles de sus sueños.

Coridalmente.
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157 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Ontario
Top Contributor
153 reviews 153 reviews
98 hotel reviews
Reviews in 72 cities Reviews in 72 cities
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed January 17, 2012

I have been a repeat customer of this hotel for a few years and usually stay there when I am travelling solo. This time I was travelling with my partner and since we were staying a few days we wanted a larger room. They gave us a dismal room with a view of the offices in the next building. Keep in mind that since this is Bogota there is no real need for air conditioning, so you need to rely on leaving the window open during the day........... which is not so convenient when you have people staring in at you from only 20 - 30 feet away. I was told that there were no other rooms available that night but they would try to move us the next day. I asked a few times and they seemed totally disinterested in doing anything. I would expect that from other hotels but not one which I have been staying at for years (keep in mind that I tip very well). I just stopped asking.

One thing that stood out is that I need to print and send a fax and was having difficulty. The concierge and front desk receptionist went out of their way to help me get it done (they spent over half an hour on it). On the other hand I was looking for a dentist and got no help at all.

The hotel itself is quite nice and the breakfast buffet is excellent. Some of the staff go out of their way to help you while others are a little indifferent. Laundry service is fast but room service has gotten quite slow........... but the food is very good.

I would not stay in the same room again (307) and would pay the higher prices at the Hilton (up the street) if I was in the same position again. The only reason we did not move this time is that we were out late most nights and did not wake up early enough to be out by noon and were not in any condition to move.

All in all it is still a good choice and you cannot beat their prices. The location is great. However a little loyalty to old clients would be kind of nice.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, September 26, 2012
Dear Guest,

We appreciate and value your comments, which are very useful for the operation of the hotel, about their recommendations we have taken the necessary measures for our employees to deliver the service they are accustomed to providing our customers.
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New York City, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 20, 2011

The staff is great. The rooms spacious and clean. And the price was right. It's a 15-min cab ride from La Candelaria, but it was about 15K Pesos so not a hassle at all. I'd stay here again.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Estelar, E-Commerce at Hotel Estelar Suites Jones, responded to this review, November 23, 2011
Dear Guest,

Thank you for your comments. We are looking forward to make your next visit to Colombia the best stay with Hoteles Estelar. We want to invite you to use the services of another of our destinations. Please let us know about your experience in our Hotels it is very important to us in order to be better each day.

Syncerely,
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Sao Paulo, SP
Top Contributor
193 reviews 193 reviews
55 hotel reviews
Reviews in 61 cities Reviews in 61 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed December 6, 2010

The area is really good but is residential. Is not noisy as you can see in some relates. The service is excellent. The hotel is focused for business people but if you are tending to spend your free time outside, it is a good place to stay. I liked the breakfast(it is not included) and in the same zone, you can find the best restaurants. The rooms are huge and clean.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Estelar, E-Commerce at Hotel Estelar Suites Jones, responded to this review, January 6, 2011
Dear Guest
Thank you for your feedback and taking the time to post your comments. We were very pleased to read about your stay at the Hotel Estelar Suites Jones. We would like to invite you to visit other destinations where we can provide you the same excellent service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quito, Ecuador
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2010

I stayed in the Estelar Suite Jones for two nights in late November. First of all I have to say that Hotels in Bogota are a bit expensive if you compare the prices with countries like Venezuela, Ecuador or Peru, but if you are looking for a good hotel located in a very nice neighborhood then Estelar Suite Jones is a great Option. It is located about 20-30 minutes from El Dorado Airport and 15 minutes from the business and commercial zones.

I paid $300 for 2 nights (through hotels.com, if you look at the hotel’s page the price is much expensive). The room I got was really big, it was very clean and well maintained, the bathroom was clean and big also, even though the hotel is near a main avenue in Bogota (Carrera 7) I didn’t hear any noise, so I slept very well. Service is great, all the staff is very kind and polite. I had just some problems with Internet at night, I am not sure if I was too far from the access point but It was not a big issue.

Overall I rate this hotel with 5 stars because of its great service (staff very kind), great room (clean and big), good location (near G Zone and T Zone, where you can find restaurants, bars and shopping malls). I really recommend this hotel.

Best Regards

Diego

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario
Top Contributor
153 reviews 153 reviews
98 hotel reviews
Reviews in 72 cities Reviews in 72 cities
167 helpful votes 167 helpful votes
5 of 5 stars Reviewed July 19, 2010

Services and standards can change at hotels due to management and employee changes, which is why I am writing a review of a hotel which I have reviewed several times before.

Some of the staff have changed however the service is consistently great. Housekeeping are always there to clean the room when it is convenient for the customer. I often stay out late and sleep all morning and afternoon and they are right there to clean the room anyway.

Laundry service is quick and efficient. Room service is excellent. The Bellboys are very knowledgeable and can help you out with just about anything. I did not use the hotel gym so I cannot comment on it, however Bodytech is right up the street less than 2 blocks away. The neighbourhood is safe at all hours, although the staff will warn you to be careful when it is quiet (late night). I never felt uncomfortable.

There are many great hotels in Bogota however Suites Jones is my favourite due to it's location and quality of facilities and services. The rooms are large and comfortable.

Stayed July 2010, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Jairo J, Director Comercial at Hotel Estelar Suites Jones, responded to this review, September 3, 2012
Dear guest

We have not received advice from you, I wonder when you returns to Bogota, we expect to receive you again in the Estelar Suites Jones.

Thaks for writing
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Nairobi, Kenya
Top Contributor
459 reviews 459 reviews
102 hotel reviews
Reviews in 91 cities Reviews in 91 cities
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed July 15, 2010

The rooms are huge- I was there on 2 occasions in May and both rooms were long as bowling alleys.. The hotel is comfortable, efficient, good service in lobby and bellboys and taxis.
The restaurant needs improvement- in the land of Juan Valdez its amazing how one can serve such watery coffee. Also during the breakfast when ordering bacon for the eggs, the order just was forgotten (twice).
But not a big problem...

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Estelar Suites Jones

Address: Calle 61 No 5 39, Bogota ., Colombia
Location: Colombia > Bogota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #65 of 242 Hotels in Bogota
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Estelar Suites Jones 4*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to a cosmopolitan hotel definitely different. Located just 10 minutes away from downtown, its vibrant colored suites provide a charming environment within the financial district. Estelar Suites Jones Hotel provides a highly qualified team with true personality and warmth for social and business events. ... more   less 
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