I stayed there twice - 2 nights at the end of a leg of a tour and then 2 nights again after a visit to Uyuni. The first time, one of the group got stuck in the elevator for 15 minutes and although this can happen, there was no apology from the staff. This same person dined at the Penthouse, used his credit card and was rudely awakened in the middle of the night, being told he had no credit. This hotel is very hung up on credit vouchers and treats people like they're all thieves. The hair dryer blew up in my room and there were many other problems with the accommodations - no room safes, etc. At the very best, I'd say this was a 3 star hotel.
My second visit - at the end of the tour, I was alone. I talked to the front desk about where to shop and get a spa treatment. Walked to the Radission 5 blocks away - made an app't and next day, headed back there. About 3 blocks away, I was accosted by a lady who showed me a room key from the Plaza and well......look it up on Lonely Planet - a typical La Paz scam/robbery. I was taken in a car, threatened and ended up losing my ATM card, Visa and cell phone. Back at the hotel, reception called up Visa Global. This was a very slow process and I wish I'd called my bank directly. By the time my cards were cancelled, the damage was done. (My bank did reverse all charges) Anyway, as I spoke to Visa, another woman from Australia came in with a similar but worse story. She'd simply been outside on the boulevard taking a photo when the same thing happened to her. She, however, lost her camera and was dropped off in the middle of some neighbour away from downtown. We were both very upset and had to go to the police station where we saw two more people with the same story.
Back at the hotel, I told them I needed to switch credit cards for my hotel voucher and called my other credit card company to let them know I was in S.A. The hotel then insisted on charging me $15 for that call. Also, I needed to get $25 US for an exit fee which they said they'd give me for a 25% charge. I was very upset about the charge for the call and insisted on speaking to the manager - I spent 1 1/2 hours in the lobby waiting for this to get resolved. Finally, I had to write a letter of explanation before they'd waive the $15 charge. Unbelievable! I made that call so they'd get paid. I was very unhappy with the service and attitude. Paid my bill and noticed they had 2 vouchers - went to my room and tried to call family in Canada only to be told my account was frozen. I asked what about the second voucher - first they denied there was one and then said they'd torn it up. I was leaving at 5 am and insisted they find that ripped up voucher and give it back to me (they make you sign a copy of your credit card). My sister managed to get through to me but through no help from them. When leaving, the night manager gave me the voucher and we had a quick conversation about the event the day before. I told him I thought that some one from the hotel could have been working with the thieves (it was quite obvious that I'd been targeted, set up) he had to admit it was possible.
I would never stay there again which shouldn't be difficult as I'll never go to La Paz again. This city doesn't appeal to me at all - too busy, too many people and built in a canyon - everywhere you walked was uphill or downhill and at a high altitude. The visit out of the city to Tiwanaku was a hightlight. There's lots of hotels on Trip Advisor with better reviews and if you want to go upscale, the Radisson is the #1 hotel in town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.