My partner and I spent 2 nights here in April 2012. We spent 2 nights in Cruz de Los Andes (the hostel over the road) first, then as we didn't book enough nights in advance, we had to change hostels. We chose this one as it was close by, and seemed to have a similar sign to Cruz de Los Andes, so thought maybe they were owned by the same company.
We popped along and enquired about availability at reception, while we were still staying over the road. We were told they had no rooms. We later went on HostelBookers and discovered they did have rooms... so we booked one for the next night.
When we checked in, we were sent to a triple room (single beds), with shared bathroom. As we had paid 189 Bolivianos a night for a double room with an en-suite, via HostelBookers, we weren't happy.
I told the receptionist, who said we had to stay in that room, and maybe change tomorrow. I asked if we would get a refund of the price difference then, if we stayed in a cheaper room... this made her think, and she suddenly spotted another room key, for a double room with en-suite. We moved to this one... and immediately realised it was having work done to it, it stank of paint and sewage, as the tile over the drain in the bathroom was cracked, so moved aside, leaving the drain uncovered.
I went to complain again, and she then produced another key... so we moved again and this time were very happy with our spacious room, which we had paid for! So it turns out, they did have plenty of rooms, just couldn't be bothered to help.
The room we ended up in was very clean and tidy, with a lovely mural on the wall. The shower was always hot. The wi-fi worked well in our room.
The breakfast was good, but you had to pay extra for eggs, which you don't have to in Cruz de Los Andes, and the dining room was freezing.
Safe and secure luggage storage, free tea all day and great location in La Paz.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.