The Serena Hotel could be amazing but it stops incredibly short of reaching its potential and that’s a real shame. The beach location and outdoor areas are tops. The beach beds are a great amenity and we found the staff to be helpful and provide us with chairs and towels efficiently and with a smile. The pool is gorgeous, but could use a good cleaning since there is way too much sand built up in it. One afternoon, there was a modeling shoot going on around the pool (it is THE hotel in Punta for the young and sexy, after all) but we were so surprised that they wound up photographing the model around such a dirty pool.
The staff members at the front desk weren’t necessarily standoffish but really couldn’t be bothered. They were either unwilling or not knowledgeable enough to provide any good recommendations as far as where to eat and what to do. We’re savvy travelers so we figured it out on our own but would it have killed them to offer up some assistance? We were there in mid-December so the hotel was still fairly quiet but there was a lot of staff just standing around, including a creepy guy in a “trainer” t-shirt who always seems to be hanging and walking around, with nothing to do. In the morning, he paces in the front of the restaurant, as if he’s watching you eat and making judgments. Weird.
The corridors and rooms themselves are, in one word, dirty. What design genius made the decision to put in white carpeting everywhere? I get and appreciate the look of chic, all-white design scheme but the carpet too? It’s worn, stained and just plain gross. The bathroom, likewise, was missing tiles and looked like it could use a good renovation. The interior of the hotel needs a good, clean scrub…badly.
The location of the hotel and the outdoor amenities are really what makes this place. But, the staff and the dirtiness of the interior weighs down what could otherwise be a premier resort.
- Also Known As:
- Serena Punta Del Este
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