There is only two types of rooms in this hotel - Standard & Suites. 32 standard rooms and 7 suites. All of them expensive (from $420-$650 dlls- Jan. 2013) and all of them a rat hole - Depressingly small, broken bath room, you can hear all the sounds in the hallway (zero rest), the bed is as hard as a wood board, together with the hard pillows and detergent smell/feeling cheap amenities. Not even ONE bottled courtesy water- NADA! And the minibar is depressing. Forget robes and slippers, they don't care and have no respect for the clientelle, starting with the ower, who is in a defensive mood whenever you bring any questioning on the hotel rules with him. A cheap man, truly lacking any finesse and obviously any experience in the service industry. The owner claims to have an 'historical hotel', when the building looks lika an ordinary suburbian home from the 90's- completley decorated with Indonesian sculptures and furniture. So much for respecting Uruguayan historical buildings! This ingrate man shouldn't be allowed to speak to the clients, since the minute you understand he is the owner, the hotel starts looking grimmer. Bad for the hotel reputation. During our stay, because of the stiff beds, we ended up getting a back pain and a crick in the neck and we literally had to both get massages to ease the back problems. Although the restaurant is gourmet and most of the staff is sweet, the owner has set up rules that are marginalizing. If you are not one of the lucky ones to get one of the 7 suites (only $200 dlls more in price than the way over priced standard rooms) you cannot use some of the areas of the hotel, reserved for the suites only. The 7 suites get better beach seating, better parking lots, better check out times, better lunch tables, etc. As if the minimal price difference made them 'royalty', when everyone is being overcharged and paying the excat same prices for the services (truly outrageous!) Even if no one is using the "reserves for suite" spaces in the beach areas throughout the day, they don't let the other 80% of the hotel guests to use it.. In a 32 room hotel, with only 7 suites, this seems offensive. It is not that the 'reserved suites spaces" are better hang out places, what bothers is the fact that so minimal price difference has you in the worst rat hole and feeling lika a lesser and marginalized guest - Just sad. The only thing they have going for them is that they have beach front access, rare for hotels in Punta del Este, nonetheless, don't be deceived by this fact, (like we did) when choosing a hotel for your stay in Punta. The beach lounging and restaurant areas are cute, and once you are in the sun, you tend to forget all your pains, but that happens everywhere! This is not the place to spend your dreamy "expensive" vacation in Punta. I would truly recommend to look elsewhere.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Serena Hotel Punta del Este reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Serena Punta Del Este