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“Love the kids suite. Great option for privacy and space” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Andover/East Wichita

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Holiday Inn Express Hotel & Suites Andover/East Wichita
2.5 of 5 Hotel   |   600 S Allen St, Andover, KS 67002   |  
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Ranked #1 of 2 Hotels in Andover
Certificate of Excellence 2014
Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Love the kids suite. Great option for privacy and space”
3 of 5 stars Reviewed August 20, 2013 via mobile

Booked and stayed in the kids suite room for one evening on august 10th. The main reason was for my daughter and her friend to celebrate her birthday and have a getaway.
Overall the hotel was clean, comfy and a good value. The kids suite is equipped with a king sized bed in main room and off to side another room has 2 twin sized beds(bunk bed)in a separate room with a TV and a PS2. The thought for the game system was nice, HOWEVER the video game system did not work and the front desk clerk did not have the code and said it was locked out from a previous guest for some time now. So...NO games and or movies that were rented for the kiddos! Disappointed due to the fact that this was one of our expectations in enjoying this type of room. (Plus the front desk attendant was the one whom suggested and said we could also rent movies and play them off of the gaming unit) The pool was very warm and actually very hot and unusually muggy in the small enclosed room. Therefore the girls did not enjoy the pool at all and tha lasted all of 10 mins. No hot tub either. Breakfast was a typical HIE and offered many choices. Hot and cold. Was decent no complaints.
AND, on this particular day...the fire alarm went off around 9am and was going off for nearly 40 minutes. Of course ear piercing and very loud as should be..but the staff did not inform any of us that it was a false alarm and would have been nice had they had staff to perhaps go around as it is a smaller hotel and false alarm. I actually called front desk to find out the bacon had been burnt! They could not figure out how to terminate alarm. They called the fire department to come out and then it was disalarmed. The room itself was clean and the beds were all comfortable so deserving of a decent review but if rating off amenities and other minor inconveniences, then this definitely could use some improvements.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andover/East Wichita, responded to this review, September 12, 2013
Dear love2travel2beach,

Thank you for taking the time to write your review following your recent stay. We are delighted to read you found our hotel clean and comfortable. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We regret letting you down on some aspects of your stay and apologize for any inconvenience caused you. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Again, thank you for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare
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79 reviews from our community

Traveler rating
    47
    19
    11
    2
    0
See reviews for
33
16
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Independence, mo
1 review
5 of 5 stars Reviewed August 16, 2013

We absolutely love this hotel! We stay at Holiday Inn Express whenever possible and this one is by far one of the best we have stayed at. We stay here often and the staff remembers us. They are very friendly and want to make everything right. They are in the process of changing carpet in the rooms and are always updating and cleaning. They allow small pets, the breakfast is typical HIE food, and the beds are super comfortable! I highly recommend this one if you are staying in the Wichita, KS area. There are many restaurants within walking distance (I recommend Spangles just down the street), and a grocery store just across the street. Everything you need is here. There is a pond outside with ducks and there is plenty of parking.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 13, 2013

Amazing there is such a nice establishment in Andover, Kansas. My wife and I and Labrador for three nights. Hotel is well maintained, quiet, and pleasantly priced. This is a great alternative if you do not wish to stay in Wichita.

Room Tip: Check Internet websites and then phone the hotel, beware of the prepaid rooms. More times than not...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goessel, ks
Top Contributor
80 reviews 80 reviews
47 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 8, 2013

The good: I made my reservation at the El Dorado location by mistake and kudos to both of these hotels for getting me a room and refund. I was super impressed with the woman at the front desk who helped me and was really sympathetic to my situation (totally my fault!). The room was standard HIE - very clean and comfortable. There's a little bit of noise from Hwy54 but I sleep with a sound machine so this didn't bother me.

The bad: Unfortunately, I won't be able to stay here again because the owner has set his government rate beyond the allowed amount. I do realize this is the owner's option but it's a shame he won't match the allowed amount for reimbursement.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harlingen, Texas
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 7, 2013 via mobile

We stayed here on our way to NE. A nice place to stay but carpets need cleaning or replacement. We got down to the complimentary breakfast a little before it closed and there wasn't much left to choose from. Close to several restaurants. A good value for the money.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andover/East Wichita, responded to this review, July 31, 2013
Dear Paul4093,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2013

We loved our three nights here. New hotel with very comfortable beds. My bro and sis-in-law had the "kids suite" with a separate room with bunk beds and video games - kid heaven. The breakfast was really delicious (and I don't say that lightly) and the decor was lovely. This is definitely THE place to stay in East Wichita. (Bonus- this pet friendly hotel even has their own dog - a sweet stray named Holiday who has lived there for the past two years.)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 24, 2013

Priority member... Not greeted as one
Newspapers... In every other Holiday Inn one is outside EVERY door, they missed ours.
Front desk help... Our room was booked, paid for, cc on file as a gift to us & bothered us for another cc.
Pool.... COLD!
Breakfast..was good.
Rooms... Clean
Beds... Crisp, clean, & a nice place to sleep
Snacks.... Up by front desk. Reasonably priced. If you do not have a suite there is NO place to pop popcorn. :(


  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Andover/East Wichita, responded to this review, June 8, 2013
Dear lulu320,

Thank you for your review and being and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will see the improvements made.

Thank you for your feedback as it will help us strive to become a better hotel.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Andover/East Wichita

Address: 600 S Allen St, Andover, KS 67002
Phone Number:
Location: United States > Kansas > Andover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Andover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Andover/East Wichita 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel and Suites Andover, KS! Ideally situated outside of East Wichita, our Andover, KS hotel is close to Wichita Mid-Continent Airport, Jabara Airport and major businesses, restaurants and attractions. Visitors to our smoke-free hotel in Andover will find a beautiful oasis. Waterfront dining in Wichita is just a few miles away as is the Wichita Art Museum. For sports fans, the Flint Hills National Golf Club, the Kansas Sports Hall of Fame and Stryker Soccer Complex are nearby. Families can enjoy a science exhibit at East Wichita's Exploration Place or observe the exotic wildlife at the Sedgwick County Zoo. Corporate guests will find our hotel's location puts them within an easy drive of the many businesses nearby. The Sherwin-Williams Training Center, Flight Safety International and Hawker-Beechcraft Corporation are less than five miles away from the hotel. Other companies such as Boeing, Coleman, Koch, Raytheon Aircraft, Cessna Aircraft, Spirit Aerosystems and Bombardier Aerospace are just a short distance from our Andover, KS hotel. This beautiful, new Andover hotel offers guests the best in service and amenities. There's a heated, indoor pool and a well-equipped fitness center. You can relax on our patio overlooking the pond or in front of the lobby fireplace. The business center, free high-speed Internet access and complimentary, hot breakfast make this a smart Andover, KS hotel deal. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Andover/East Wichita
Holiday Inn Andover
Andover Holiday Inn
Holiday Inn Express Andover

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