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“Our second visit” 5 of 5 stars
Review of Al Raha Beach Hotel

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Al Raha Beach Hotel
5.0 of 5 Hotel   |   Al Raha Corniche, Abu Dhabi 38616, United Arab Emirates   |  
Hotel amenities
Ranked #25 of 116 hotels in Abu Dhabi
Beverley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“Our second visit”
5 of 5 stars Reviewed October 23, 2013

We so enjoyed our 2 weeks in May at this hotel we decided to try it again and have just returned after another 2 week stay. It is certainly the place to unwind and relax and the entire staff are polite, helpful and friendly without being over familiar.
Our check-in was dealt with efficiently and our cases were in our room winthin minutes. We again had a Gulf View room in the new wing. These rooms are quiet and spacious with large, well-appointed bathrooms. Our room boy, Cris, was unobtrusive and did a first class job; our room, like the rest of the hotel, was spotless. It was good to see Mr Kutti of housekeeping again - a gentle man and a gentleman for whom nothing is too much trouble.
There is plenty of choice in the Sevilla Restaurant. Thursday night is seafood night with oysters and lobster and everything in between; my husband isn't a fish lover but there was plenty of other dishes.Waiters Jon and Essam are most professional and thanks to Hashim whose English is excellent and who never tired of answering our many questions. Thank you too, to Ram who saw we had everything we required; I mentioned at breakfast after we had been there a few days that we had particularly enjoyed the sweet and sour chicken on our previous visit and it hadn't been on the menu. Ram obviously made a note and the dish was prepared specially for us that evening. We loved the chocolate fountain. Just need to diet now we are back home!!!!
The Black Pearl Bar is perfect for a relaxing drink after dinner. The new manager welcomed us each evening and was so polite. Leo, Sushill and Khatti are excellent. One can't help but be happy when Khatti is about - he never stops smiling!
By the pool we had first class service from Mark.
The guest relations staff are well informed. When we wanted to visit Dubai and the Burj Khalifa in particular they prebooked our tickets, saving us money and a wasted journey; if we had waited until we got there we wouldn't have got in as all times were sold out. The taxi firm used by the hotel is good and our driver was knowledgable and helpful, pointing out places of inerest and stopping for us to take photos.
We used the hotel courtesy bus which was always on time and goes to various locations.
Having been to this hotel before we knew what to expect and we weren't disappointed. I'm sure we will be returning.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Ms. Maria,

Greetings from Al Raha Beach Hotel and thank you for coming back to the hotel.

It was our privilege to have you stay with us again. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. Your comments are passed on to all our employees particulary to Mr. Cris, Mr Kutti, Mr. Jon and Mr. Essam, Mr. Hashim, Mr. Ram, Mr. Leo, Mr. Sushill and Ms. Khatti who extended excellent service during your stay with us. Receiving such positive comments are very rewarding to all our employees and can only encourage them to strive further to meet our valuable guests needs and exceed their expectations at all times.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Al Ain, United Arab Emirates
1 review
5 of 5 stars Reviewed October 23, 2013

in your resturant it will be better if there is food for kids as we didn't find this and we ask the kitchen and found they are very helpfull and prepare necessary food and at least Greeting I like my visit so much there i will go there again they were very helpful&nice it was a nice vacation with my family already it is alraha and we get it there every small thing was for the happiness of all guests and the smiles were the signs appear on all the staff there it was a very lovley vacation

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Mr. Hussin,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations. Please be assured that your comments in regards to the kids food have been communicated to the concerned heads of departments and appropriate actions have been taken.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 18 cities Reviews in 18 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed October 22, 2013

The staff member on check in offered to book an early taxi to the airport and do a early wake-up call which we accepted and both we're not done, the pool service staff appeared uninterested in serving us even though we were right next to the ordering station and the room numbering system is weird eg rooms on the first floor all start with a 2, rooms on the second floor with a 3 (why not have the ground floor rooms starting with G eg G048, first floor 156, ect).

The non calling of the airport taxi lead to us making the flight only as we luckily had no checked luggage & we all checked in online when we were told that the taxi wasn't called and we would need to wait. This could have been a huge hassle, a financial disaster rebooking flights and a major issue for my later onward flight to Berlin and subsequent business meetings.

The hotel is lovely, facilities are good and not all staff are slack, but plenty of them need attention and for a 5 star hotel you need, and expect, attentive staff & a management team who will make sure the staff stay at the top of their game. If I was the owner of this hotel I would be concerned as things like this indicate underlying problems.

We nearly missed our flight because of the staff and their lack of attention and that is simply not acceptable for any hotel and that goes triple for a 5 star establishment.

Room Tip: Ask for a sea view.
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Ms. Craig,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very sorry to learn about your disappointment on the way your airport transfer being handled and other poor service experience during your stay with us, thus we regret such inconvenience experienced.

We have always placed our guest’s comfort and best interest on our top priority and we are committed to maintain an honest relationship with you as our valued partners. Please be assured that all your comments have been communicated to the concerned heads of departments and all shortcomings have been addressed and appropriate actions have been taken.

I hope this one time experience will not mark your impression of Al Raha Beach Hotel and we would very much welcome the opportunity to regain your confidence in your next visit and rest assured that no efforts would be spared to make your future stays as memorable and pleasurable as possible.

Looking for the pleasure to welcoming you back to Al Raha Beach Hotel.

Sincerely yours,

Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 20, 2013

We stayed here during the Grand Prix so overall it's a busy place for most hotels, I knew the location so thought it would be ideally located and it didn't seem too overly pricey. Our room was in the new wing of the hotel which at the time was still being maintained / finished. However it's very well presented and the huge bathroom and shower in our bathroom was just heavenly. Overall I liked the room, however..........the mile walk there with no lifts working near our room was a real pain.
The staff at the pool bar were completely ineffectual, we waited over an hour for a simple sandwich and a drink and they weren't even busy! The room service was terrible and quite expensive for what we got! Plus the staff would just not leave us alone, always knocking on the door, turning down the bed, cleaning or repairing outside your room, I could go on but it felt quite disruptive.
On the whole the staff ruined it for me and my husband it just wasn't relaxing at all! I probably wouldn't recommend this for most of the year but it serviced a purpose and wasn't too crazily priced for the Grand Prix.

Room Tip: The new wing has nicer rooms but it's quite a trek from the main entrance.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Ms. Lulupotter,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very sorry to learn about your disappointment on poor service at the pool bar and other disturbances experience during your stay with us, thus we regret such inconvenience experienced.

We have always placed our guest’s comfort and best interest on our top priority and we are committed to maintain an honest relationship with you as our valued partners. Please be assured that all your comments have been communicated to the concerned heads of departments and all shortcomings have been addressed and appropriate actions have been taken.

I hope this one time experience will not mark your impression of Al Raha Beach Hotel and we would very much welcome the opportunity to regain your confidence in your next visit and rest assured that no efforts would be spared to make your future stays as memorable and pleasurable as possible.

Looking for the pleasure to welcoming you back to Al Raha Beach Hotel.

Sincerely yours,

Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed October 19, 2013

it is a life to have a vacation , room , food , Pool & facilities all was very nice & more the vacation there is a relaxation from every thing it name is Alraha beach & it is actually relax i like so much the helpful coming from all the staff to make our vacation more & more beautiful also the smiling all the staff make it all the time for the guest there . i am sure i will go there again

Room Tip: the room have a Gulf view is the Best
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Mr. Mohamed,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alain uae
1 review
4 of 5 stars Reviewed October 19, 2013

Greeting
I like my visit so much there i will go there again they were very helpful&nice it was a nice vacation with my family already it is alraha and we get it there every small thing was for the happiness of all guests and the smiles were the signs appear on all the staff there it was a very lovley vacation I garante if back
Best regards

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Mr. Mohamed Sabra,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed October 17, 2013

My stay at the Al Raha Beach Hotel, was fun, I was with my family, enjoy the children's pool, clean rooms, nice decor, reception was good, location on the beach and close to the Mall, generally the stay enjoyable for all family members and recommend residence

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana A, Director of Sales at Al Raha Beach Hotel, responded to this review, November 10, 2013
Dear Mr. Ashraf,

Greetings from Al Raha Beach Hotel.

It was our privilege to have you stay with us. I would like to thank you for taking some of your valuable time to express through the Trip Advisor site your views and convey your comments on our service and facilities.

I am very glad to learn that you have enjoyed your stay with us and our services and facilities met your expectations.

Once again, thank you for staying with us and we look forward to the pleasure of welcoming you back to Al Raha Beach Hotel.

Sincerely yours,
Diana Ancuta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Al Raha Beach Hotel

Address: Al Raha Corniche, Abu Dhabi 38616, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Abu Dhabi
#14 On the Beach Hotel in Abu Dhabi
#14 Spa Hotel in Abu Dhabi
#24 Luxury Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#37 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Raha Beach Hotel 5*
Official Description (provided by the hotel):
Set in landscaped gardens along a stretch of white sandy beach, this palatial hotel is located on the Al Raha corniche. The property offers 254 rooms and suites including the brand new wing furnished with the ultimate in luxury. There are also 24 exclusive villas which have a choice of 2,3 or 4 bedrooms, located in a stunning seafront location adjacent to the main hotel building. The hotel boasts state of the art facilities, including the Body & Soul Spa & Recreation Club complete with temperature controlled outdoor and indoor pools, steam rooms, saunas and Jacuzzis as well as a high tech gymnasium. If variety is the spice of life, dining choices abound from International dishes to exquisite twist of Mediterranean. Al Raha Beach Hotel is a member of the prestigious Preferred Hotels and Resorts Worldwide. ... more   less 
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Also Known As:
Al Raha Beach Hotel Abu Dhabi

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