Altogether, Al-Raha Hotel is far below average compared to other hotels in this category. We are a family with two adults and two kids (7, 5). However, we got a room with a double bed and an extra bed for one more person only. We reminded that we booked four persons. Four persons were also shown in the hotel computer when looking into it together with a hotel representative and on our voucher as well. However, we were referred to come back two hours later to find out "what can be done for us". This was after a ten hours travel and the kids were quite tired. After those two hours we called three times at the reception with no reaction. We decided to sleep - meanwhile it was 11.30 pm. -When complaining about this even to the management we got the explanation that in the UAE it is by law not possible to have more than three persons in one room. At the same time, we were offered to buy another extra bed for 116 AED per night - in the same room.
In addition, the "land view" rooms are next to the Abu Dhabi - Dubai highway. Consequently, it is quite noisy, especially during the night. Certainly, the location next to the highway was nowhere mentioned when booking this facility.
Most important point: we never experienced such a persistant customer-hostile orientation in the UAE. yet. Summary: never again!!!
- Official Description (provided by the hotel):
- Set in landscaped gardens along a stretch of white sandy beach, this palatial hotel is located on the Al Raha corniche. The property offers 254 rooms and suites including the brand new wing furnished with the ultimate in luxury. There are also 24 exclusive villas which have a choice of 2,3 or 4 bedrooms, located in a stunning seafront location adjacent to the main hotel building. The hotel boasts state of the art facilities, including the Body & Soul Spa & Recreation Club complete with temperature controlled outdoor and indoor pools, steam rooms, saunas and Jacuzzis as well as a high tech gymnasium. If variety is the spice of life, dining choices abound from International dishes to exquisite twist of Mediterranean. Al Raha Beach Hotel is a member of the prestigious Preferred Hotels and Resorts Worldwide. ... more less
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- Also Known As:
- Al Raha Beach Hotel Abu Dhabi