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“Delicious food and brilliant service!” 4 of 5 stars
Review of Caramel Restaurant & Lounge - Abu Dhabi

Caramel Restaurant & Lounge - Abu Dhabi
The Collection, The St Regis Saadiyat Island Resort, Saadiyat Island, Abu Dhabi 126888, United Arab Emirates
+971 2 678 3344
Website
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Ranked #210 of 1,618 Restaurants in Abu Dhabi
Price range: $50 - $150
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Late Night, Reservations
Description: Caramel Restaurant & Lounge boasts a warm inviting ambience and relaxing atmosphere that offers drinking, dining, and entertainment at one centrally located hot spot.Utilizing elements such as natural wood and textured stone with bold contemporary lines, Caramel creates a one-of-a-kind environment that engages patrons and invokes a new level of visual stimulation.With an emphasis on exceptional customer service, Caramel’s professional staff ensure that an impression is left on even the most discerning guests.
Bengaluru (Bangalore), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Delicious food and brilliant service!”
4 of 5 stars Reviewed June 3, 2014

I went down to Caramel Abu Dhabi with a bunch of friends on a Friday and I absolutely loved it!

We started off with a Baby "Gem" Caesar Salad which was fresh and crispy with a dressing that was blissfully light. The starters we ordered were Chicken Lettuce Bites with was accompanied with a tasty Hoisin sauce, a Tuna Pizza which was a pizza like no other as it was light and crispy, and a Sizzling Hot Rock which was my favorite (Thin sliced sirloin which was accompanied with a hot rock which you use to lightly cook the meat)

For mains, we ordered a Seared Chilean Sea Bass which was absolutely divine and the TNT Shrimp was the highlight of our dining experience at Caramel Abu Dhabi. The TNT Shrimp was so delicious, we were tempted to order one more!

We finally decided to end our meal on a sweet note with a gooey Chocolate Chunk Brownie which definitely got me jumping like a small kid!

Overall, it was a beautiful meal with amazing service who checked up on us and asked us if everything was alright. The staff were super nice and made us feel at home.

Caramel Abu Dhabi is definitely one of those places I would keep going to!

  • Visited May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James Y, Director of Marketing at Caramel Restaurant & Lounge - Abu Dhabi, responded to this review, June 5, 2014
Dear Tanya,

Thank you for taking the time to review your visit to Caramel Restaurant & Lounge - Abu Dhabi.

The team appreciates you taking the time to give us such detailed feedback and we will pass your favorable feedback to the kitchen.

It sounds like your group sampled most of the menu and still had room for dessert!

Thank you again for the comments, I'll share with the team and we hope to accommodate you again in the not so distant future.

Yours sincerely,

James Young
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Visitor rating
    13
    12
    6
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
Plymouth, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
“Lovely food but felt let down by poor service”
3 of 5 stars Reviewed June 2, 2014

I am not one to complain over silly little things on trip advisor as so many do but what was at first a very positive experience turned into a negative.
The food, decor, ambience is truly lovely and I really liked the DJ playing some great R&B tracks, I cannot rate the food as average as it was so good but firstly this place needs to clarify their dress code, upon making our reservation we were told smart casual no shorts or slippers (flip flops) yet several diners seemed to breeze in wearing this clothing, one was wearing a baseball cap.

first and second courses were delicious and the service was ok but at this time around 9pm it became busy and thats where things went downhill.
Our wine was not topped up for over 20 minutes we would have done it ourselves if the wine cooler had not been so far away!, and the staff seemed too interested in constantly fawning over certain tables & customers whilst ignoring others, we were finally given a desert menu and after 30 minutes not one member of staff asked us what we wanted, we noticed 2 female and 1 male member of staff stood around for quite a while laughing and joking with each other and still our table was ignored.
We then complained and the manager came over who I must admit was very apologetic and offered us a desert free of charge but the moment had gone, we asked for the cheque and left.
such a shame as the food is really good but all customers should be treated equally regardless of nationality!.

  • Visited May 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James Y, Director of Marketing at Caramel Restaurant & Lounge - Abu Dhabi, responded to this review, June 5, 2014
Dear Julie,

Thank you for taking the time to review your recent visit to Caramel Restaurant & Lounge - Abu Dhabi.

Our team appreciates you taking the time to give us feedback and we will use it to highlight areas we can improve our venue and ensure that our guests have an impeccable dining experience.

I'm glad that your enjoyed the items you chose off our signature menu however please accept our sincere apologies regarding the challenges you encountered towards the end of your dining experience, all points are well noted and have each been addressed individually with the management team and staff concerned.

Please be rest assured that we have addressed this matter internally.

Again, thank you for taking the time to share your feedback and we hope that we will have the opportunity to exceed your expectations on your next visit.

Yours sincerely,

James Young
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
“Delicious Food. Great Cocktails. Excellent Experience!”
5 of 5 stars Reviewed May 1, 2014

We were recommended Caramel by many a family and friend and were glad to find that it completely lives up to expectations. We started with a few rounds of cocktails, they offer a wide selection with a lot of fun options! I tried the passion fruit mojito, and would recommend it to all. Its fruity and refreshing, perfect for the Abu Dhabi heat! The food was delicious, I ordered the steak which was cooked and seasoned to perfection. All this topped up with amazing ambience and tasteful decor made Caramel an enjoyable experience. I know I will be visiting them again with Ladies night every tuesday, the perfect place for a girls night out!

  • Visited April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James Y, Director of Marketing at Caramel Restaurant & Lounge - Abu Dhabi, responded to this review, June 5, 2014
Dear Mahnoor

Thank you for taking the time to review your recent visit to Caramel Restaurant & Lounge - Abu Dhabi and thank you also for all the positive comments.

Great to hear you beat the heat with a Passion Fruit Mojito before enjoying your steak.

Please also pass our thanks to those that recommended us!

Yours sincerely,

James Young
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
“Best Lounge Ever!”
5 of 5 stars Reviewed May 1, 2014

Hopped down on Ladies night after work and I absolutely loved it. The Passion Fruit Mojito cocktail was delicious as well as the Chicken Lettuce Bites.
Great food, delicious ambience - would definitely recommend!

  • Visited April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James Y, Director of Marketing at Caramel Restaurant & Lounge - Abu Dhabi, responded to this review, June 5, 2014
Dear Adam,

Thank you for taking the time to review your visit to Caramel Restaurant & Lounge - Abu Dhabi and thank you for recommending our venue to other readers on TripAdvisor.

We hope you will join us again for Passion Fruit Mojitos next time you are in Abu Dhabi.

Yours sincerely,

James Young
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
8 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent!”
5 of 5 stars Reviewed April 19, 2014

Beautifully cooked well crafted meals, served by well trained staff. The combination of flavours were exceptional. The Sea Bass and risotto I ordered was sublime, a real pleasure, I will return soon.

  • Visited April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James Y, Director of Marketing at Caramel Restaurant & Lounge - Abu Dhabi, responded to this review, May 4, 2014
Dear Mark,

Thank you for taking the time to post your review on Trip Advisor. I'm glad the Sea Bass was the highlight of your visit and I'll pass your compliments to the culinary team.

We look forward to accommodating you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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