I typically read several reviews before trying to start my own and I am a little startled by a fe of the negative reviews. I have been to hotels around the world and this hotel ranks right among the best I have ever stayed at in any country. For a hotel that has a reputed 4 employees for every guest, there will be one or two employees out of 1600 that will slip through the cracks. Focus on the hundreds of great people and the incredible surroundings. The service inexperienced was exceptional in every aspect but at the restaraunts. One thing people have to note at this place is the staff is trained to never interrupt a customer and to let the customer initiate the order. If you don't step up and ask, you will never get what you want at this place. In addition, who are these people who expect the staff to speak their language? This is their country and unless you are speaking their language, don't complain. Most every person I had interactions with worked very hard to communicate the best they could in my language.
The palace itself is beyond amazing! The only thing close are the hotels in Las Vegas but where everything in Vegas is a facade, everything you see at this hotel is real! Real marble, real crystals, real china, real artifacts all over the place, and most of all, real GOLD! Thereis Gold everywhere...on your fries, your Camel Burger ( little gamey but where else you gonna get a camel burger?), in your pico and on your cheesecake. I had a lot of gold in me when I left!
The room service was great...your personal room butler will shine your shoese every day if you like! The turndown service offered up something nice each day and if you did not want to be disturbed, turn on the light and the world could come to an end and they would not bother you!
Couple of notes, not complaints but notes...bath items were a little below par, the lights in the room were hard to get right, you will walk...ALOT! The music in the night club is too loud, not just for old people...for anybody! Some things to make sure you don't miss....couple of guys out by the family, lazy river pool were giving free Camel Rides while we were there...eat one then ride one :) Smoking a Cuban in the Havana Bar, afore mentioned Lazy River and waterslide! The Gold to Go ATM...the beautiful art and artifacts all over the place...slow down and really check them out.
take this whole place in and realize just how impressive a place this is...itis a once in a lifetime hotel..overlook the petty everyday problems and really take it all in...there are memories of a lifetime you can make here.
If you can afford a view over the water try for this...the water is the most beautiful turquoise I h...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your generous review of your stay with us. I am happy to hear that you had an exceptional experience at the Palace. We take great pride in the beauty and magnificence of the property, and all the services that we offer. I will happily share your comments with the rest of my team.
We hope to have the pleasure of welcoming you back to the Palace soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.