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“Comfortable room, Great people” 5 of 5 stars
Review of Hilton Capital Grand Abu Dhabi

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Hilton Capital Grand Abu Dhabi
5.0 of 5 Hotel   |   Sheikh Rashid Bin Saeed Al Maktoum, Abu Dhabi 500200, United Arab Emirates   |  
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Ranked #19 of 120 Hotels in Abu Dhabi
Red Lion, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Comfortable room, Great people”
5 of 5 stars Reviewed yesterday NEW

I stayed 6 days at the Hilton while attending a trade show. The hotel is located only a few miles from the Exposition Center so it was only a short 10 AED taxi ride to the show. It is not a downtown hotel, so if you want to experience the city, you have to take a 20 minute drive downtown. On the other hand, you don't have to put up with the noise and traffic of the city. I received an upgraded room which turned out to be a two room suite. The main room included a large sitting area and a dining room size table. The bed was comfortable and the bathroom was spacious.
I ate breakfast, and even a dinner or two in the executive lounge on the 8th floor. The breakfast was buffet style and included everything from fruit and juices to pastry to eggs and sausage. They would cook an omelet to order if you wished. The staff in the lounge was always friendly and helpful. Thanks to John, Loredana, and Jude for the cheerful greetings and great service. The hot coffee in the morning and cold drinks in the evening were appreciated.
The front desk and concierge staff were helpful. Check in was a breeze and they went out of their way to make sure a FedEx package was delivered directly to my room.
The housekeeping staff did a great job. I never saw them, but my room was always made up and ready.
Don't forget your plug adapters, Abu Dhabi uses the British style plugs. If you do, the concierge staff can lend you one and the Carefour store a few blocks away has a good selection.
All in all a good experience in a nice city. I would recommend the Hilton Capital Grand for anyone travelling to Abu Dhabi who does not want the hassle of being down town.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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466 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Firstly you can't fail to notice the impressive building on arrival. A 15-20 taxi ride from the airport. My bags were taken in while I paid the fare. Check-in was quick and painless and I as on my way to my room on the eighth floor. Large, nice decor, cool and quiet....perfect!
The walk in rain shower is wonderful and the bath huge although it takes ages to fill. Nice range of toiletries on offer and replenished daily. Coffee, tea making facilities are OK but I was next to the club lounge so not required.
A small lounge and nice but can get crowded. A hot and cold buffet breakfast and dinner is offered and of very nice. I must mention 'Jude' who was on duty every day I was at the hotel, he always referred to me by name and always made time to chat while going about his duties.
I tool the opportunity to use the pool, a bit strange to get to as you have to use the lift to first floor then 'leave' the hotel and go up to the second floor in another lift. The pool was not heated so a bit of a shock getting in and not very deep but nice. Plenty of sun beds and comfy chairs to lounge around in. Drinks and snacks can be ordered and brought to you.

Took the opportunity to use one of the four restaurants for dinner on night, had a Chinese and it was well presented with good service and reasonably priced.

All the staff go out of their way to be helpful and pleasant. An eight night business stay but a great hotel that I would choose again.

Stayed February 2015, traveled solo
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Nice room and amenities. Excellent executive lounge with their friendly and helpful staff like Loredana, John, Jude and Sunshine. I would recommend anyone to stay here at Hilton Capital Grand if they are visiting Abu Dabhi.

Stayed February 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essen, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

i stay 9 days in the Hilton Capital Grand Abu Dhabi. Fast and very friendly checkin. All was prepeare for my visit. the room was ready and i can start my rest time..Beakfast in the Exclusive Lounge everytime a good coffee cold coke and a nice evening buffets make the stay really good. Thanks on the staff from the Exclusive Lounge. Room Service: I see nobody but everytime when i come back my room was clean and i feel the staff take care for me. Regards Heinz from Germany

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 6 days ago
Dear Heinz J,

Thank you for you wonderful review. We are proud that you nine-nights stay with us was enjoyable. Thank you for highlighting our service especially in the Executive Lounge and Room Service.

We look forward on your next visit to Abu Dhabi!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Executive lounge staff was really helpfull and they were very nice...especially John, Jude and Sunshine for their smiles are both genuine and from the heart. The customers best desires are appreciated.. Despite the recent cutbacks in amenities such as the timing of evening reception the staff provide a welcome atmosphere for which the Philipino staff or we known for.

Stayed February 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 1 week ago
Dear Harshana N,

Thank you for your superior review! We are all truly humbled and honoured to be recognized by our genuine customer service.

We will certainly pass on your good wishes to Jude, John and Sunshine and I know because of them you had had a nice experience with us.

We hope to have the privilege of you welcoming you back again very soon!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
38 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

to be honest with you, at first glance the Hilton Capital was not my first choice. Abu Dhbai has many other "more glamorous" looking resorts when you check them out on the internet, still and because my 9 year old son and i were attending an event at Shk Zayed Sports City the Hilton Capitol was the best choice (Its within walking distance). Booked a Deluxe One Bedroom Suite and it was a great choice for a great stay. sure it is not as glamorous as many resorts but the service was great, the food was great, the room was great and on top the staff were great. Our Suite was spacious with one balcony adjacent to the living room and another outdoor area (mini garden if i might describe it) attached to the bedroom. tried the friday brunch as well as the pool menu and the in room dinning. all three were perfect. my regards to the chefs and my compliments to both the staff and the management of the Hilton Capitol.to make things even better we opted for the late checkout. for an additional AED 100 ($ 27) we enjoyed the hotel till 6 pm!!! now thats a first for me.
A job very well done and will definitely see you soon

Room Tip: stayed in suite 219. very quiet and spacious
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 1 week ago
Dear Omar N,

Thank you for your wonderful comments and I am happy that you had a lovely time in your one-bedroom suite.

Looking forward on your next stay in Abu Dhabi!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

* good location
* easy to check in
* friendly and helpful staff
* nice pool area
* comfortable room
* good selection of bars and restaurants
* clean facilities
* excellent gym equipment
* relaxing and good ambiance in the bar areas in the evening

! Food selection on all menu's quite basic and very over-priced.
! Poor staff communication
! A lot of noisy air traffic during the day

Stayed February 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Capital Grand Abu Dhabi

Address: Sheikh Rashid Bin Saeed Al Maktoum, Abu Dhabi 500200, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 120 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Capital Grand Abu Dhabi 5*
Number of rooms: 281
Official Description (provided by the hotel):
Hilton Capital Grand Abu Dhabi hotel is close to the Abu Dhabi National Exhibition Center and Zayed Sport City and is only 20 minutes from Abu Dhabi International Airport. Other key attractions within easy reach of our welcoming hotel in Abu Dhabi include the Sheikh Zayed Mosque, Yas Island and The Corniche. Unwind in a modern, light-filled guest room at this Abu Dhabi hotel, all of which feature a variety of amenities, including a plush king-sized bed, WiFi, an espresso maker and a large bathroom with a walk-in shower and bathtub. ... more   less 
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