Our first impression of the Hotel was very good as our check in was handled so well by an Indonesian and Filipino staff ( excuse me for not remembering their names ) they were very friendly and responded to all our inquiries and even explained more about the rate package. Our room was very nice and clean and made us feel that they are really a 5star hotel. Staff at the Spa are all very friendly, one staff named "New" was superbly amazing. Staff in Urban Legend for Breakfast were all attentive and good.
It could have been all good except for the receptionist named Kier...He was alone in the desk when we approached him, he was on the phone quiet long ( this is understandable but he could have at least acknowledged me ) he continued talking and I was waiting, then when he finished the phone conversation, he didn't look at me but directly spoke to his colleague ( and I asked him "are you free to talk to me now? " he has ruined my good impression of the hotel for one short second, which is not fair for the real good attentive staff you have.
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