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“An excellent experience to be repeated!” 5 of 5 stars
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
5.0 of 5 Hotel   |   Corniche Road | PO Box 877, Abu Dhabi, United Arab Emirates   |  
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Ranked #25 of 117 Hotels in Abu Dhabi
UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“An excellent experience to be repeated!”
5 of 5 stars Reviewed March 28, 2013

Our visit to the Hilton Abu Dhabi (March 2013) sees us on our 6th visit to this hotel, having experienced countless other hotels in neighbouring emirates. What draws us back to this hotel is the warm and friendly staff and their endless high standard of customer service delivery. The facilities are efficently run to a very high standard - Nina and all her colleagues on the 10th floor executive desk are clearly committed to making your Hilton experience exceptional; Jose dedicates his evening shifts in the lounge area to giving you friendly, efficient service and even the team who service your room twice a day deserve a mention. So in summary, you can build as many new fancy hotels as you like, but its the staff like the Hilton have employed that make it worth going back for. Marcello and Deborah

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 14, 2013
Thank you for sharing your feedback about your stay at the Hilton Abu Dhabi and for taking the time to post your review on Trip Advisor.

We are happy to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the service rendered by our team and that they made your stay truly a enjoyable one.

I am glad to know that the level of our services and facilities exceeded your expectations, and you were satisfied with our high standards of customer service delivery.

Once again thank you very much for your loyalty and support and we certainly look forward to welcoming you back to Hilton Abu Dhabi once again

Yours sincerely
Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 25, 2013

If you are looking for a hotel in Abu Dhabi with great beach and pool facilities, then the Hilton is a great choice. With 2 decent sized pools (unshaded by neighbouring buildings), and private beach access with watersports - you couldn't ask for more. These are accessed via an underpass to cross the main Corniche road - at most a 10 minute walk.

However, that's where the positives end. The hotel itself is tired (photos in reception suggest it was first built in the 70's). For a supposed 5 star hotel, the rooms are distinctly average, with the "spectacular view of the gulf" in reality being a 1m wide window. Enamel was chipping off the bathtub, water pressure was poor and with significant temperature fluctuations. Decorative condition was okay, but nothing to write home about.

Although there is wireless access throughout the hotel - in the rooms it is chargeable, and in common areas access is rationed out in 1 hour chunks via access codes from reception. Speed was poor and service availability flaky, and reception staff could not have cared less.

None of these downsides are things which would spoil a holiday, but when you've paid for a 5 start hotel - they leave you with the feeling you could have got a better deal elsewhere.

Staff were generally good, in particular Yesu who gave us some great advice on where to buy good quality saffron - drawing us a map, putting us in a can and making sure the driver knew where to take us.

So all in all - if your priority is beach and pool access, this is a great choice. If you want a real 5 star experience - there are better options available.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you very much for your feedback about your stay at the Hilton Abu Dhabi. I am very sorry to read about your negative experience about your room allocation and understand very well your concerns. I am glad to inform you that we are in the process to overcome some of the issues mentioned.

Regarding your comments about the room product, we have upgraded 50% of our rooms over the past two years and the remaining rooms will start by the end of 2013. We are indeed one of the first five hotels in Abu Dhabi, but constantly strive for refurbishments and update.

As per Hilton standards we provide free internet in all public areas, business centre and in the executive Lounge. I am sorry to read about your negative experience with internet services and that we were not able to meet your expectations.

However I am glad to read that you were pleased with the service rendered by our team and that they made your stay truly an enjoyable one. Thank you for your recommendation about our pools & Beach Club, indeed it is has the best facilities and amenities.

Your comments are vital for us and help us in improving our services. It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi. We look forward to welcome you again during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

We stayed in the Hilton Abu Dhabi as part of our celebrations for our 40th wedding anniversary and we weren't disappointed. There was a minor hiccup at check in but Nina more than made up for it the next day by changing our room and offering us a free meal at the Royal Orchid restaurant. The staff as a whole were wonderful and nothing was too much trouble. Yes the hotel is quite old but the rooms are well appointed.
The beach club is a lovely place to chill and is one of the best points of the hotel. Also the access to the executive lounge is great value with breakfast, lunch, afternoon tea and three hours of free alcoholic drinks and food in the evening. We ate most at Vascos at the beach club. The food was good and the outside tables are lovely.
We did the tour of the formula 1 circuit which was great and you must see the beautiful mosque. The hotel has a shuttle bus there each day and there is a free guided tour.Marina Mall is close to the hotel and has excellent shops and the sky tower which has wonderful views over the city.
We would definitely return to the Hilton and recommend it to anyone.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you very much for your feedback about your stay at the Hilton Abu Dhabi.
We are happy to read that you celebrated your 40th wedding anniversary and were satisfied with our services at the Executive Lounge, and facilities at our Beach club which is on the best in Abu Dhabi. I am glad you enjoyed your meals at our restaurants and had an enjoyable stay at our hotel.

We look forward to welcome you once again should your travels bring you back to Abu Dhabi.

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
127 reviews 127 reviews
70 hotel reviews
Reviews in 67 cities Reviews in 67 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 24, 2013

We stayed at the Hilton AUH for 5 nights ( 17 to 22nd March 2013 )in an Executive room that gives you free WIFI , accdess to the lounge where you can have breakfast , light lunch and light dinner . In the evening you can order complimentary alcohol at the lounge . You can also use 2 computers with fax / printers ..etc . To add to that great servoce the staff in the lounge is very friendly an efficient , so a big thank you to Raju , Herman, Jose and Dres , they were wonderful throughout our stay. Nina Ruebsam the executive lounge manager is leading that team in a fantastic way .
The hotel is from the 70's but kept at very good standards , when you cross the road by the underpath you reach the beach club on one side and the Hiltonia Health club on the other , with a great gym equipped with Precor apparels , a steam , a, sauna and a jacuzzi. All this next to the pools and the beach so you can go in and out as much as you want and enjoy both sides of the facilities .Again all staff helpful and friendly as a genereal tendancy in this hotel . Well done !
You are also at walking distance to the Marina Mall or you can get there by taxi for 10 AED ( 2.00 Euros )
So a great hotel to relax , one of the exclusive ones on the beach with central access to the city centre if you wish to get there . I will recommend to stay there if in AUH for a few nights .

Room Tip: If you can upgrade to an Executive room and request level 10 where the Lounge is located .
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you for taking the time to post your review on Trip Advisor.

We are glad to know you had a pleasant stay and were satisfied with the services rendered by the Executive Lounge. I have conveyed your appreciative comments about our team members and they were happy to read it.

We are indeed one of the first five hotels in Abu Dhabi, but constantly strive for refurbishments and update. It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi. We look forward to welcome you again during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2013

Fabulous hotel with a first class beach, spa and swimming pools. The hotel is less high than most in the area which makes a refreshing change. Great bars inside too andI highly recommend a visit to the Jazz Bar. A better saxophonist you probably will never hear free of charge again!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you for taking the time to post your review on Trip Advisor.

We are pleased to know you had a comfortable stay during your trip. Thank you for your positive comments about our beach club, spa and pools and your recommendation to visit the Jazz bar.

We look forward to welcoming you once again during your future travels to Abu Dhabi

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2013

Stayed on the executive floor, great free business services fax/copier/internet/scanner.
Lounge had different snacks every day.
Hotel is on the beach and close to a marina mall 10AED by taxi one way
Reception staff did not know the name or location of a 24hr pharmacy. In an emergency this is an important piece of info to have in detail.

Room Tip: Get a room away from the elevators
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you for taking the time to post your review on Trip Advisor.

We are happy to read that you had a pleasant stay at our hotel. Thank you for emphasizing the service rendered by our Executive Lounge team member. I am glad you enjoyed your meals.

Please accept my apologies for not getting information about the 24 hour pharmacy. Your feedback was immediately discussed with the relevant head of the department and appropriate training has taken place.

Your comments are vital to us for improving our services. We do hope to have another opportunity to welcome you at the Hilton Abu Dhabi during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

If you dont eat at the Royal Orchid then you are missing out. My hostess Jory was fabulous. The bar is quint but the service is great. The hotel is great, one of the oldest in UAE, if not the oldest. Finish build in 1972, check out the old pictures in the lobby. What a place this is and the new place will be netter. If possible. This is the place to stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, April 1, 2013
Thank you for taking the time to post your review on Trip Advisor.

We are happy to read that you enjoyed your meals at the Royal Orchid. Thank you for your recommendation and for emphasizing the service rendered by our team.

We are thankful for your appreciative comments about Jory. She was happy to read it.

We look forward to welcome you again during your future travels to Abu Dhabi!

Yours sincerely

Christian Hoehn
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Abu Dhabi

Address: Corniche Road | PO Box 877, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Abu Dhabi
#13 On the Beach Hotel in Abu Dhabi
#13 Family Hotel in Abu Dhabi
#19 Business Hotel in Abu Dhabi
#22 Romantic Hotel in Abu Dhabi
#24 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 327
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers 350 meters of private beach, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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