We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“efficient but a little uncaring” 3 of 5 stars
Review of Sheraton Abu Dhabi Hotel & Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Sheraton Abu Dhabi Hotel & Resort to your Saves list
Sheraton Abu Dhabi Hotel & Resort
5.0 of 5 Hotel   |   Corniche Road | P.O. Box 640, Abu Dhabi, United Arab Emirates   |  
Hotel amenities
Ranked #37 of 118 Hotels in Abu Dhabi
Mumbai (Bombay), India
Top Contributor
83 reviews 83 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
21 helpful votes 21 helpful votes
“efficient but a little uncaring”
3 of 5 stars Reviewed February 16, 2013

the construction site around the hotel has thankfully vanished. However, the clear and unobstructed view of the sea has been blocked by new developments.Nice breakfast!
On reservation had given my flight timing for a very late evening departure. However, booked only till noon as hotel full on the next day. No information of this was given. Very curtly informed of check-out timings. Rooms are okay - nothing special and the single seaters back the tv, so you have to sit on the bed to see the tv. Location on the corniche is fine and the staff is efficient but the smiles are missing.
At check-in was given a smoking room although was informed that it was non-smoking. Had to change it! Seemed that the check-in staff did not know that this wing was reassigned as smoking. Strange!

Room Tip: some rooms really face the hospital next door (very close). The rooms facing the pool have the best...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_Cramer, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, March 17, 2013
Dear Rayochoksi,

Thank you for taking the time to write a review of our hotel on tripadvisor.

I am sorry that you did not enjoy your stay as much as we would have wished you too.

While there is little I can do for structural issues, I am on the other hand very concerned about your comments on the lack of smiles from our associates as we normally get highly praised for their service delivery.

In such a competitive market as Abu Dhabi offering prime service and friendliness is key to success and while we are known to have very friendly and professional associates, we have obviously failed to deliver on this occasion and I would like to apologies for that.

I do hope that you will give us another chance to prove you that your recent experience was a single occurrence and would like to remain at your disposal to personally ensure of your comfort should you decide to do so.

Once again, thank you for your time and warm regards

Yves

Yves Tarabout
Deputy general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

758 reviews from our community

Traveler rating
    377
    253
    84
    32
    12
See reviews for
149
210
71
197
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dublin, Ireland
1 review
5 of 5 stars Reviewed February 16, 2013

First time in Abu Dhabi and we selected the Sheraton Hotel based on a colleagues recommendation who had stayed there on several occasions. Great room, fantastic staff, every facility was first class, great selection of international restaurants and very reasonably priced for a 5 star resort. We had a fantastic experience in Abu Dhabi thanks to the Sheraton hotel and we would look forward to staying in the Sheraton Hotel again without hesitation, if we ever return to the wonderful UAE. We really enjoyed our evenings in the Tavern Bar and were always looked after by the wonderful floor staff, who were attentive, professional and a credit to the Sheraton Hotel. Thank you to all the staff in the Sheraton Hotel Abu Dhabi for a wonderful experience in Abu Dhabi.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear Kealin,

Many thanks for your kind review of our hotel in tripadvisor.

I was very pleased to see that you and your partner had a wonderful stay with us and enjoyed the many amenities that hotel has to offer.

You may rest assured that your comments will be shared with our service associates who take great pride in delivering on the promise to our customer with a special thank you for the Tavern team.

Please do not hesitate to contact me when coming back to Abu Dhabi and allow me to assist you with all arrangements and personally ensure of your comfort.

Thank you and warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

From our first step inside the door of the Sheraton we knew we had chosen the right hotel. We were welcomed warmly at the door and walked to reception.

Despite it being only 9am the reception staff assured us that we would not have to wait long for our room to be ready. In the few minutes it took to complete the paperwork a room had become available.

The room - while not huge, was perfectly appointed, spotlessly clean and the beds extremely comfortable. 15min later we had a call from reception to check we were happy and to welcome us again.

We spent several afternoons by the lovely pool and beach lagoon, on comfy sun loungers with large soft towels all the while looked after by genuinely friendly staff. The food and drink by the pool is all to a very high standard and reasonably priced.

We ate and drank in several bars and restaurants and found them all to be of a very high standard and again well priced for the quality!

Our slight disappointment came at breakfast in 'flavours' where the staff seemed less friendly and despite it being a self serve breakfast tables sat uncleared for a long time - on 2 mornings it seemed like it was a hassle for the staff to clear a table for us. They let an otherwise EXCELLENT experience down.

I note several other reviews about building work near the hotel. Yes there is - but it's not really noisy and let's be honest - it's Abu Dhabi. There is building work everywhere. Don't let this put you off booking the Sheraton.

Our best experience came at checkout. We decided to take an evening flight home rather than an early morning one. We enquired about leaving bags with reception. Without asking they extended our checkout by 2 hours, made sure we knew that we could use the pool all day and made arrangements with the health club to allow us to shower later in the day. We asked for none of this and it was all done with such grace and care. We were touched by the receptionists words: "you are guests of the Sheraton until you choose to say goodbye"

This hotel is worth every penny we spent there. It's one of the older hotels in Abu Dhabi, but age just brings experience and the Sheraton and their staff really know how to look after their guests.

Thank you for a wonderful trip. We will be back

Guest: McAlpine Room: 340

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear Nrm2,

I firstly would like to thank you for taking the time to write a detailed review of your experience with us on tripadvisor.

I was very pleased to read that you have a very enjoyable stay with us and that you managed to make use of the different facilities and services the hotel has to offer.

I was especially pleased about your comments on our associates welcoming ways and friendly yet professional service. Welcoming customers and ensuring of their comfort while staying with us is the core of our job and you may rest assured that your comments will be shared with our teams.

I will also review the disappointing issue you had while using our Flavours restaurant to ensure that it does happen again.

I would be more than happy to handle all the arrangements for your planned future visit to Abu Dhabi and will be pleased to meet you on your next visit.

Once again, thank you for your time and warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed February 15, 2013

We stayed here for two nights as part of trip through the Middle East. We were disappointed with the experience and would recommend that you stay elsewhere. The polish of this hotel was not up to other Sheraton experiences and seemed very disorganized. The experience wasn't as a result of any one error, but rather a collection of haphazard experiences.

This is an older property with smaller rooms with lots of amenities to make up for the somewhat dated design.

On arrival (we self drove) the valet took our car, but there was no staff to assist with luggage. Of course, this caused concern when we checked in as the staff had to go “find the luggage” in the car that had already been parked.

We booked a Sea View room but when we checked in, there was a skyscraper under construction that partially obstructed the sea view. Of interest was that the view looked nothing like the view on the website. There was a slider door to the balcony but it was permanently locked. I attempted to get house keeping and the bell staff to open it, but after two requests were ignored / not responded to, I gave up. Of course, since I had tipped the bellman to deal with the problem, I wasn't very impressed when they didn't follow up.

Glassware from the room was not replaced once used by housekeeping. Restaurants were "completely full" when we walked in, despite seats being available in the lounge. There wasn’t much concern about the well being of our stay when we checked out at the front desk. They did not even bother to ask. It wasn’t exactly a busy check out time at 7 AM either.

I posted a similar review on the SPG website but didn’t get any results other than the general mothership statements that management would address the issues with their staff.

We paid less than the resorts on Saddiyat Island but we would most certainly stay there (and not here) next time. Although resort is in the title, please don’t be fooled. Despite a small articifial beach, this is not a resort by any modern sense of the word.

Recommend looking elsewhere if wanting a beachy experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear World Traveler,

Thank you for posting a review of our hotel on tripadvisor.

Needless to say that I was very disappointed when reading about your experience and can certainly emphasize on your frustration.

While there are certain structural issues that are difficult to address others such as service quality, efficiency and friendliness of associates should not exist and while we are normally praised for our service delivery we have obviously failed on this occasion and I would like to apologies for that.

I will personally follow up on your comments and ensure that the relevant process changes are taking place to avoid such issues to re-occur in the future. Since I am unable to find your contact details to discuss this further I would appreciate if you could contact me directly as I would like to find a way to make up for the discomfort you have experienced.

I do hope that we will have the opportunity to receive you again in the future and prove to you that the experience you have had with us was an exception and certainly not the norm.

Once again, thank you for taking the time to share with us the details of your stay with us.

Warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portishead, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 15, 2013

Dated Hotel & Tired, if you get a sea view you get the pleasure of a building site to view and because the site operates nearly 24/7 you get the noise of industrial vehicles and there reversing alarms.
The WiFi is intermittent at best and useless if you need a VPN service
The Music from the "beach resort" on a friday and saturday is disruptive if your trying to work.
The food in La Mama is great but unless your under 25 and attractive its difficult to get the attention of the Matre D for another glass of Red..
The Staff in the business lounge are superb as are housekeeping staff who do their best to make your stay pleasant. its a 5 Star Hotel it should 3 Star at best.

Room Tip: Dont get a Sea View !!!!!
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear Mr. Tooley,

Thank you for leaving a review of our hotel on tripadvisor.

I was of course very disappointed to hear your comments about certain aspects of your stay with us and while there is little that can be done in regards to structural issues I am sorry that you did not enjoy your time in the hotel.

I will look into your comments about the WIFI system, we recently made certain changes as we are now offering free WIFI in our lobby space and Club Rooms and this may have impacted the network for a short while.

The music that we put over the weekends in our resort area is “lounge music” which has been started on our guest request in order to give them a relaxation feel. We normally keep the sound level quite low in order not to disturb anyone and will ensure this is strictly followed in the future.

Your comments about our associates have been well noted and will be discussed internally.

I would like to remain at your disposal should your travels take you back to Abu Dhabi to personally ensure of your comfort and prove you that your recent experience was not the norm in our hotel but on the contrary an exception.

Thank you and warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koblenz, Germany
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2013

The Sheraton Hotel is well situated in down town. At this moment there is a building in construction behind it and there are working also during night. The staff is very frinedly and helpful, the full breakfast is really good and provides you with all you need including asian style breakfast, fresh fruits, a la minute eggs, salmon, vegetables. The rooms are not really big but comfortable also the bath rooms.

Room Tip: Take a Club room and you will get drinks and wine in the afternoon and also finger food.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear Customer,

Thank you for sharing your recent experience with us on tripadvisor.

I was pleased to see that your enjoyed your overall stay with us and that our associates took good care of you and ensured of your comfort throughout your visit.

The breakfast is indeed quite popular amongst our customers and I was happy to read that you enjoyed its variety.

I hope that we will have the pleasure of your visit again in the future and remain at your disposal for any assistance you may need.

Thank you and warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2013

Had the pleasure of staying here on my way to Ruwais.... I like this place, it has a certain old world charm about it, nicely decoated, more of an old fashined style hotel but with all the modern facilities that you want. Desk staff are polite, chatty... Rooms are a nice size, great large bed, all looking in good condition and very clean. Lovely choice of restaurants along with a tavern bar joined on. Out the back is a nice pool with another bar. Great gym facilities - most hotels do the minimum, not the Sheraton great gym . Have been back 6 or so times now, ...... go visit, you are missing out !!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasVanOpstal, General Manager at Sheraton Abu Dhabi Hotel & Resort, responded to this review, February 20, 2013
Dear Beaufontboy,

Thank you for sharing your feedback about our hotel on tripadvisor.

I was very happy to read that you enjoyed your stay with us and have returned several times.

Your comments have all been well noted and will be shared with our associates.

I would appreciate if you could contact me directly for your next visit as it would be a pleasure for me to meet with you.

Thank you and warm regards

Yves

Yves Tarabout
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Abu Dhabi Hotel & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Abu Dhabi Hotel & Resort

Address: Corniche Road | P.O. Box 640, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Abu Dhabi
#19 Family Hotel in Abu Dhabi
#26 Romantic Hotel in Abu Dhabi
#33 Luxury Hotel in Abu Dhabi
#38 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Abu Dhabi Hotel & Resort 5*
Number of rooms: 272
Official Description (provided by the hotel):
Located in the heart of Abu Dhabi's shopping and business district, the Sheraton Abu Dhabi Hotel & Resort combines the best of business and leisure. Enjoy our private lagoon and resort on the Arabian gulf or try one of the 11 restaurants and bars to choose from. The Sheraton Abu Dhabi Hotel & Resort has everything needed for a perfect stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Starwood EMEA, Priceline, Despegar.com, Agoda, Asiatravel.com Holdings, Booking.com, TripOnline SA and Tingo so you can book your Sheraton Abu Dhabi Hotel & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Abu Dhabi Hotel Abu Dhabi
Sheraton Abu Dhabi Hotel And Resort
Abu Dhabi Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Abu Dhabi Hotel & Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.