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“Revisit after 9 years..” 4 of 5 stars
Review of Beach Rotana - Abu Dhabi

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Beach Rotana - Abu Dhabi
5.0 of 5 Hotel   |   2nd Street - Al Zahiyah | Connected to Abu Dhabi Mall, Abu Dhabi 45200, United Arab Emirates   |  
Hotel amenities
Ranked #38 of 121 Hotels in Abu Dhabi
Certificate of Excellence
midlandsuk
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Revisit after 9 years..”
4 of 5 stars Reviewed March 29, 2013

We first visited this hotel in 2004 and always said we would return. Obviously there have been many changes to the hotel and to Abu Dhabi. The most notable change is to the hotel surroundings, now very built up with the sea view from the beach all but gone. Fortunately by reading Tripadvisor reviews we were prepared. We didn,t go in the sea but the pool remains just as pleasant and there was never any problem obtaining loungers.
Our room was large and clean but had odd shaped furniture and a dressing table whose mirror was useless unless I knelt on the floor!. We had a small balcony which would of been nice to use but there was no chairs. The bed was comfortable but we were kept awake by the noisy air con, so the choice be hot or awake!. The housekeeping was very hit and miss, room kept clean but as for the stocking of tea and coffee, fresh towels and toiletries we had constantly ask for items. One day we waited over an hour for bath towels and eventually I had to go out on to the corridor and ask again just to be told " my colleague will see to it ". finally I found " the colleague" and demanded towels NOW!
Meals were taken in the Essence restaurant and were hot ,tasty if a little repetitive.
The staff were friendly and helpful.
Over all the we enjoyed the holiday but found the changes disappointing including the attached Abu Dhabi Mall which is now somewhat shabby.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana - Abu Dhabi, responded to this review, April 1, 2013
Dear Guest,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I have noted your comments related to our Furniture, Air-condition and Housekeeping services. Your constructive feedback have been addressed with the concerned Department Head for immediate action.

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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English first
Sydney
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 28, 2013

Stayed here in March on a work trip hosted by Abu Dhabi Tourism Board.

The hotel was very beautiful and modern. The breakfast was probably the best hotel breakfast I have ever had, it was amazing. Rooms and bathrooms were large, clean and modern. Right next door to Abu Dhabi Mall.

Would recommend to travellers having a couple of nights in Abu Dhabi who just want to go shopping.

Abu Dhabi was great, definately worth checkin it out. Highlights were Sundowner Safaru Dinner and 4WD, Ferrari World and dinner at Yas Viceroy Hotel (amazing!)

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana - Abu Dhabi, responded to this review, April 1, 2013
Dear Guest,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.

Regards,

Fouad Hamade
Executive Assistant Manager
I/C Hotel Apartments
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E |
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Ontario, Canada
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 25, 2013

Negative points: Valet service was a bit slow where staff were being selective in welcoming the guests. Also, my wife didnt have a good sleep as the pillows were not comfy. Third and last point, there were 2-3 incidents where I called the operator and the telephone kept on ringing with no answer.

Positive points: Hotel room was fairly designed and spacious. The offer to get tickets to the concert was also good. Last and most important is the extremely positive attitude of Mr. Mustafa, Lobby Manager of Beach Rotana Suites who was very supportive, pleasant, and helpful in sorting out the tickets to the concert in Du Arena. I truely wish him progress in his career with Rotana.

Room Tip: Excellent location next to Abu Dhabi Mall
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana - Abu Dhabi, responded to this review, March 26, 2013
Dear Abu Jooj G
Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.
i have noted your constructive feedback and it is addressed with the concerned Department Head for immediate action
Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.
We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.
Regards,
Fouad Hamade
Executive Assistant Manager I/C Suites
Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E |
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 24, 2013

An absolute fantastic time and stay. From the moment we arrived and welcomed to the moment we left in the hotels car (with great driver). All the staff during our 5 days stay were superb, everyone and each of them... Housekeeping, Room Service, Beach Club and all those fab restaurants...
We will go back for sure, thank you to Rotana Beach and its staff for making our stay so memorable.

Room Tip: Try all the restaurants!!!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fouadhamade, Manager at Beach Rotana - Abu Dhabi, responded to this review, March 25, 2013
Dear Reggee

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.

Regards,

Fouad Hamade
Executive Assistant Manager I/C Suites

Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat Governorate, Oman
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 22, 2013

Probably this is the 20th time in beach rotana Abu Dhabi, and I am glade they the services remains excellent and the rooms are very clean and nice. The breakfast buffet is very generous and has a lot of varieties.

Also the hotel is conveniently located next to Abu Dhabi mall which has a varieties of shops and restaurants in case hotel food is not what you are after...

The main inconvenience with beach rotana is the Internet connections, in many hotels there is a possibility to connect more than one device e.g. Laptop and you mobile or iPad but here it's not possible under the same bill. The previous stay I was billed but then again the Reciption removed the amount from the bill which was good since this is not highlighted while checking it.

The only problem I faced this time and it was the first is the level of noise from Trader Vic's which was very high. Again I could have complained but did not bother as I was staying for a very short period.

Overall as usual my stay was pleasant and for sure this time I got a very good deal.....

Room Tip: If you will stay more than 2 nights its worth to ask for the upgrade to their suits, you can do that...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fouadh, Manager at Beach Rotana - Abu Dhabi, responded to this review, March 24, 2013
Dear Waleed,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your concerns regards the internet and Trader Vics has been addresses with the concerned department heads for immediate action

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi once again.


Regards,

Fouad Hamade
Executive Assistant Manager I/C Suites

Beach Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
4 of 5 stars Reviewed March 20, 2013

From the moment you walk in the lobby you are amazed by the beauty of this hotel and staff doesn't let you down, they are very helpful and check in is quick.

The room we stayed in was a very good size, not huge, but spacious, with coffee and tea making facility. The bathroom is absolutely beautiful with a big shower and bath tub.
They clean the room twice a day which is a great surprise when you come back from dinner and your bed is ready for you and your slippers are sitting next to the bed.
The only negative comment in regards to the room is that we could here everything that happened next door, as we stayed in a room that had a connecting door to the room next door. In our case it was fine as it was my brother in the other room, but could be a bit uncomfortable if it's a stranger.

Breakfast is almost breath taking, the area is big, spacious and beautiful and the food selection is absolutely amazing. You couldn't think of anything they don't have. European, Middle Eastern, Asian, fresh pastry, fruit, salad, meats, any choice of eggs, etc, everything presented beautifully. The staff is great too, your tea cup is always full.

The hotel is conveniently attached to the mall, great for tourists, the sight seeing bus stop is right in front of the mall, two minutes walk from the hotel.

We didn't try the pool or the beach, but there were a lot of adults relaxing and a lot of kids having a great time, it looked great, we definitely would have tried it, if we stayed longer.

The biggest disappointment - and I have to add, almost unbelievable - is that you have to pay for the internet, they charge by the hour, it is expensive and because we paid ahead for the accommodation they wouldn't charge it to our room, we had to go to a separate 'business' office to purchase internet access. If there's anything they should improve is this, we travel a lot and in the past few years this was the only hotel where we had to pay for the internet. But, as I said, other than this, the hotel is great and we would definitely go back!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fouadh, Manager at Beach Rotana - Abu Dhabi, responded to this review, March 25, 2013
Dear Eurostralian

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.

Regards,

Fouad Hamade
Executive Assistant Manager I/C Suites

Beach Rotana
P.O.Box 45200 Abu Dhabi U.A.E
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 20, 2013

Stayed at Beach Rotana for 4 nights in March for the first time.
We stayed in Club Room and we got upgraded to a Club Suite room. Well worth paying for Club room as you get buffet breakfast, afternoon tea and evening cocktails with free alcoholic drinks.
The staff in the club lounge are the nicest staff I have ever come across and made our stay very enjoyable.

I would have given this hotel 5 stars but the pool gets very busy Friday and Saturdays. You have kids splashing around in the adults pool making a nuisance of themselves and the lifeguards do not do anything about it.
Otherwise a fantastic stay and I would go back to this hotel.

Room Tip: Use the mall next door for food as this is much cheaper than eating in hotel.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fouadh, Manager at Beach Rotana - Abu Dhabi, responded to this review, March 24, 2013
Dear sidkid43 ,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at the Beach Rotana Abu Dhabi.

I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout.

I have noted your comments related to our Pool side area, and have been addressed with the concerned Department Head for immediate action.
Regards,

Your compliments will definitely be shared with our team; as such flattering remarks continuously inspire us to do our utmost in everything that we do.

We certainly look forward to welcoming you back to Beach Rotana Abu Dhabi. once again.

Regards,

Fouad Hamade
Executive Assistant Manager I/C Suites

Beach Rotana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Rotana - Abu Dhabi

Address: 2nd Street - Al Zahiyah | Connected to Abu Dhabi Mall, Abu Dhabi 45200, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Abu Dhabi
#19 On the Beach Hotel in Abu Dhabi
#26 Romantic Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#36 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Beach Rotana - Abu Dhabi 5*
Number of rooms: 565
Official Description (provided by the hotel):
Just 30 minutes away from the Abu Dhabi International Airport and 90 minutes from Dubai International Airport. Home to the prestigious Abu Dhabi Trade Centre complex, our Abu Dhabi Beach Hotel is directly linked by an exclusive passageway to the over one million square feet Abu Dhabi Mall - the capital's most renowned shopping mall, which houses international brands, a 6-screen Cineplex and entertainment venues. ... more   less 
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Also Known As:
Beach Rotana - Abu Dhabi Hotel Abu Dhabi
Beach Rotana Hotel Abu Dhabi

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